Rolf Müller nicht verfügbar bis 30.06.2020

Rolf Müller

IT Projektmanager, IT Service Management, Business Projekt Management und Beratung

nicht verfügbar bis 30.06.2020
Profilbild von Rolf Mueller IT Projektmanager, IT Service Management, Business Projekt Management und Beratung aus Birkenau
  • 69488 Birkenau Freelancer in
  • Abschluss: nicht angegeben
  • Stunden-/Tagessatz: 95 €/Std. 760 €/Tag
    all-in vor Ort (Deutschland)
  • Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher) | französisch (gut)
  • Letztes Update: 09.12.2019
SCHLAGWORTE
PROFILBILD
Profilbild von Rolf Mueller IT Projektmanager, IT Service Management, Business Projekt Management und Beratung aus Birkenau
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SKILLS
CORE COMPETENCIES
  • Certified PMP ®
  • ITIL 4 Foundation
  • Certified Business Architecture specialist
  • IT transition/transformation management from ideation to operation
  • International IT project management
  • Telecommunications networks and platform technologies and architectures: WAN & LAN, telephony, wireless and radio technologies, mobile networks, mail, voice, collaboration
  • Cloud migrations (MS Azure, AWS, Zscaler)
  • Project portfolio management
  • Stakeholder & requirements management
  • Change management
  • Agile & lean Management
  • Strategic, process & technology consulting
  • Roll-out management
  • Supplier management
  • ITIL service management (all parts including establishing adapted process-setup)
  • IT cost- and performance controlling
HIGHLIGHTS
  • Long experience as ICT project manager in working at T-Systems for major customer accounts in retail/energy/transport/public sector:
  • In energy sector project portfolio manager for an ICT sourcing contract with full responsibility for new project requests from demand to operations handover
  • In energy sector project manager for an ICT sourcing contract in transition phase project manager for overall process alignment and to initialize the order & delivery processes in service management
  • In retail sector project manager to roll-out WAN (MPLS) services in whole EMEA region incl. Russia/Africa with 250+ site connections
  • In retail sector for another customer project manager to rollout WAN (MPLS) services for several hundred site connections.
  • In transport sector Project manager for logistics in a WLAN delivery project for European railways customers
  • In public sector bid manager for dedicated satellite space with trans-continental coverage providing end2end management systems
  • Pragmatic & results driven team-player with the ability to integrate and making the best possible of team members’ strengths
  • Project management expert in working in international projects on telecommunications and business transformation
  • Project portfolio management with the ability to align with international customers, partners, subcontractors, to manage multi-cultural teams, organizational change, and implement international ICT service delivery
PROJEKTHISTORIE
  • 01/2020 - bis jetzt

    • ITENOS
    • 50-250 Mitarbeiter
    • Telekommunikation
  • Senior-Projektmanager für Projekte im ICT-Umfeld
    • Begleitung der Projektplanung und Sicherstellung der Projektziele (i.W. Einhaltung relevanter Meilensteine und spezifischer Projektziele)
    • Umsetzung und Wahrnehmung von Management Calls, HealthChecks, Management Reportings
    • Erstellung des Projekt-Monitorings inkl. Präsentation beim Endkunden mit dem Ziel eines tagesaktuellen Überblickes sowie Einhaltung der i.d.R. wöchentlichen Reporting Zyklen
    • Bedienung von Management Streams  
    • Betreiben eines Eskalationsmanagements und Ausregelung von Eskalationen

  • 06/2018 - 02/2019

    • Infosys Ltd
    • >10.000 Mitarbeiter
    • Internet und Informationstechnologie
  • Sourcing Manager WAN in Provider Global Account Migration Program
  • MCS (Managed Communication Services) program on provider side for energy customer for transforming the MCS landscape to establish wider customer centricity, agility & reliable, secured, compliant MCS to customers, partners & simplified network architecture & cost competitiveness, financial flexibility

    New build & migration or transition for WLAN/LAN, WAN/Internet, Security & RAS, Telephony, Contact Centre, Video Conference, Webcast and PSTN services

    My role:

    Sourcing Manager / Project Manager WAN as freelance contractor for datacenter / Interconnect connectivity new build + migration, MS Azure ExpressRoute new build + migration, AWS Direct Connect new build + migration).

     

    Managed to complete difficult datacenter interconnect migrations full approved (e.g. AWS Direct Connect, MS Azure ExpressRoute) at the targeted time scale in a very complex international enterprise network.

     

    Skills:

    Agile Project mÇanagement, Transition Management, IT Servicemanagement, Change Management, IP Network, Planning, Monitoring, Controlling, Business Reporting, Business Relationship Management, Stakeholder management, Provider Management, Data Center Migration, Cisco, MS Azure ExpressRoute, AWS DirectConnect, Zscaler Cloud Security

     

    Used Products:

    Service Now Change Management, MS Project, MS SharePoint, WAN/LAN, Cisco ASA, Cisco ASR Router, CheckPoint Firewall, Cisco ASA Firewall, Zscaler Cloud Security, Data Center Provider


  • 03/2012 - 02/2017

    • T-Systems International GmbH
    • >10.000 Mitarbeiter
    • Internet und Informationstechnologie
  • Projekt Portfolio Manager in ITIL Global Provider Account
  • Ich habe mehrere Projekt Portfolio Cluster in einem ITIL Servicemanagement Account geleitet.
    Der Account war verantwortlich für einen Outsourcing-Vertrag mit einem Kunden aus der Energie-Industrie zur Bereitstellung  von IT Infrastruktur Services für ein gobales Enterprise Netzwerk (WAN/LAN/WLAN, Security/RAS, Sprache (VoIP, PSTN, Contact Center Lösungen), Video Konferenz, Mail Exchange, Kollaboration Lösungen (Sharepoint /Webcast)
    Ich war verantwortlich für die Projekt Portfolio Cluster CEE, Central & Shared Services) und habe ca 60 Projekte als Portfolio Manager bzw. als Projekt Manager erfolgreich ohne KPI Bruch an die operativen Betriebe übergeben.
      In energy sector project manager for an ICT sourcing contract in transition phase project manager for overall process alignment and to initialize the order & delivery processes in service management.

     

    Tasks:

    Establishment of Order2Cash processes and teams in the Service Request Management Account
        •  Process coordination with end customers, providers and internal departments
        •  Know-how development in the Order2Cash team
        •  Management of projects in Service Request Management.
        •  Highlights: Expedite delivery of VPN solutions (incl. hardware) to new temporary customer sites in Turkey, India and Brazil.

     

    Skills: 
    Project Management, IT Service Management, Service Transition Management, Knowledge Management, Stakeholder management, Provider Management, Business Process Modelling Notation, Business Process Management, Sourcing, International Experience, IT Change Management, Purchase-to-Pay, Order-to-cash, PMO, Service Level Management, Service Level Agreement

     

    Used Products:

    SAP, OSS/BSS Tools, HP Servicemanager, ITIL, P3O, IT Infrastructure, WAN/LAN, PSTN, VoIP, Cisco, Juniper Networks, Unify, Siemens, OpenScape, Aspect, Genesys


  • 12/2010 - 02/2012

    • T-Systems International
    • >10.000 Mitarbeiter
  • IT Projektmanager und IT Service Transition Manager in ITIL Global Account
  • In einem Multi-Provider Sourcing Programm nach Vertragszeichnung die Prozesse für das Service Request Management evaluiert und abgeglichen und  die Order-to-Cash Prozesse im Service Request Management aufgebaut.

  • 02/2006 - 12/2010

    • T-Systems International GmbH
    • >10.000 Mitarbeiter
    • Internet und Informationstechnologie
  • IT Projekt Manager / IT Service Manager in Provider Global Account
  • In retail sector project manager to roll-out WAN (MPLS) and VoIP services for 29 countries in whole EMEA region incl. Russia/Africa with 250+ site connections

    Role/Position:

    Project Manager for WAN roll-out /Service delivery manager in run phase

     

    Tasks:

        •  Project manager for roll-out of WAN services (MPLS/VPN) in the entire EMEA region (29 countries including Russian Federation/Ukraine) and North Africa for an international chemical/utility group.
        •  Special challenges:
    Migration of the sites in Russia (national regulatory requirements, geographical expansion, site connections).
    Highlight:
    Time-critical hub relocation in Moscow was provided on schedule. Project model became the blueprint for new WAN projects in Russia.
        • We created high customer buy-ins, especially among the customer stakeholders in the EMEA regions.
        • Effective supplier control e.g. subsequent hardware exchange enforced.
        •  Helped to conclude a premature contract extension with the end customer.

     

    Skills:

    International Rollout, Project Management, IT Servicemanagement, Provider Management, Stakeholder management, Team coaching, it-purchasing, Customer Relationship Management, Service Transition Management, Monitoring, IT Controlling, Presentations, Business Reporting, Order Management, Claim Management, Change Management, Risk Management, Resource Management

     

    Used Products:

    Cisco, Ipanema, SAP, OSS/BSS Tools, MS SharePoint, MS Project


  • 12/2005 - 01/2006

    • T-Systems International GmbH
    • >10.000 Mitarbeiter
    • Internet und Informationstechnologie
  • Projekt Manager / Logistik Manager für WLAN in Zügen
  • In transport sector project manager for logistics in a WLAN delivery project for European railways customers

     

    Tasks:

    Logistic Manager / Projectmanager for WLAN in trains project with Danske Statsbaner.

     

    Skills:

    Project Management, Logistic concepts, Logistics planning, Supplier Management, Order Management, Bid Management, Operational Qualification, Operational Manuals, IP Network, Cisco, WLAN, Routing Protocols, Customer Relationship Management

     

    Used Products:

    MS Project, MS SharePoint, SAP, OSS/BSS Tools, WLAN, Cisco


  • 06/2005 - 11/2005

    • T-Systems International GmbH
    • >10.000 Mitarbeiter
    • Internet und Informationstechnologie
  • Roll-Out Manager WAN (MPLS)
  • Project manager to rollout WAN (MPLS) services for some hundred site connections in Germany and EMEA region  

    Tasks:

        •  WAN rollout EMEA-wide (MPLS/VPN) for a global corporation with several hundred locations.
        •  Project manager for rollout coordination.
        •  Responsible for overall reporting (internal and to the customer)
        •  Escalation interface
        •  Support of the overall project management

    • carve out management
       

     

    Skills:

    International roll-out, Project Management, Presentations, Customer Relationship Management, Transition Management, Supplier Management, Access Management, Acceptance Test, Order Fulfillment, Pipeline Management, IT Controlling, Risk-Management, Claim Management, Business Reporting, Stakeholder Management, Delivery Management, Carve Out Project

     

    Used Products:

    MPLS, VPN, RAS-VPN, WAN/LAN, Metro Area Networks, Cisco, MS Project, MS Access, MS SharePoint, SAP, OSS/BSS Tools

     


  • 01/2000 - 05/2005

    • Telekom / T-Systems
    • >10.000 Mitarbeiter
    • Telekommunikation
  • Telekom Experte / Projekt Manager im Technologiezentrum (früher FTZ) Darmstadt
  • Logistic manager for WLAN  for railways, bid Manager for dedicated satellite capacity in public sector, bid Manager for VoIP and network platforms delivery, project manager for Telekom own operator call center and conference systems to migrate to new digital systems, evaluation studies for new Telekom products, Telekom expert for special Telekom Value Services (e.g. Centrex solutions).

     

    Tasks:

        •  Various IT and telecommunication projects in the Technology Center Darmstadt (formerly FTZ)

        •  Bid Management for dedicated global satellite communications for public sector / Offer package for management systems
        •  Project manager (test/acceptance) for a VoIP contact center platform of an aviation customer.
        •  Project manager for the further development of the Telekom Contact-Center platforms (operator / conference services).
        •  Project manager (test/acceptance) for the first conversion of Telekom Contact Center from plain (switching/information) from analogue to digital - since the mid-90s)
        •  Telekom expert for voice value-added solutions (e.g. Centrex solutions, voice routing between head offices and branches.
     

     

    Skills:

    Telecommunications, Contact Center Solutions, PSTN, Mobile Communications, ETSI, Siemens, Alcatel, Lucent, Avaya ACD, Sonus, VoIP, Signaling System #7, Centrex Solutions, Multi Service Platform, EAI, Logistics, Document Management Systems, Operator Systems, Conference Systems, Bid Management, Requirement Analysis, Acceptance Test, Operational Qualification, Operational Manuals, Standards in Public Sector

     

    (Main) Used Products:

    Siemens, Alcatel, Avaya, Lucent, Cisco, Sonus


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