Head of Customer & Partner Success
Crate.io
Schlagwörter
Skills
My Offering:
• 20 years of experience in working with technology and services companies in the manufacturing industry and in providing solutions and services to logistics, process or discrete manufacturing as well as financial services customers.
• Building and sustaining a remote-friendly culture with a large team of 60+ that is resilient and capable to function despite COVID-19
• Familiar with edge and cloud architectures and their integration with operational technology (hard- and software), as well as service delivery models of cloud solutions (XaaS).
• Comprehensive project management and general management experience from various roles and responsibilities and a proven track record in leading/building project- and consulting teams and creating customer success.
• Wide experience in strategy, business development, cross-functional collaboration and relationship building.
• Demonstrated technology and process leadership and digital transformation successes. Passionate about state-of-the-art digital technologies around Industry 4.0.
• Experienced thought leader and change manager in start-up and scale-up environments, as well as SMBs. Capable of successfully navigating through multinational and multicultural organizations.
• Results-oriented and hands-on personality with a strong execution mindset, entrepreneurial behavior and financial acumen. Highly customer-focused and service-oriented. Collaborative and emphatic leader, authentic, straight-forward, accurate and structured, very committed and diligent, loyal, person of integrity.
• International work experience.
Projekthistorie
11/2017
-
12/2020
Digital Transformation | Requirements Engineering | Program- and Project
Management | Leadership | Budget responsibility | Customer Intimacy |
Presales Engineering
* Part of Executive Leadership
* Set up and run the Customer & Partner Success Dept with a direct headcount
of 7, indirect headcount of 27 (onboarding, ongoing support, renewals, pilot
projects and supporting implementations)
* Supporting and ramping up Technical Sales, Product Development of SaaS,
Cloud Infrastructure Sourcing and Optimization
* Worked with several Fortune 500 companies across geographies globally
Management | Leadership | Budget responsibility | Customer Intimacy |
Presales Engineering
* Part of Executive Leadership
* Set up and run the Customer & Partner Success Dept with a direct headcount
of 7, indirect headcount of 27 (onboarding, ongoing support, renewals, pilot
projects and supporting implementations)
* Supporting and ramping up Technical Sales, Product Development of SaaS,
Cloud Infrastructure Sourcing and Optimization
* Worked with several Fortune 500 companies across geographies globally
09/2012
-
10/2017
team lead of project manager pool, senior it project manager
inet-logistics
(Transport und Logistik, 50-250 Mitarbeiter)
Digital Transformation | Change Management | Requirements Engineering |
Program- and Project Management | Leadership | Budget responsibility
Leading large implementation projects between 200k€ and 2.5m€ for Fortune
500 Automotive, Hightech and FMCG customers with team sizes between 4
and 25. Line manager for 5 project managers.
Program- and Project Management | Leadership | Budget responsibility
Leading large implementation projects between 200k€ and 2.5m€ for Fortune
500 Automotive, Hightech and FMCG customers with team sizes between 4
and 25. Line manager for 5 project managers.
06/2007
-
08/2012
Manager
Accenture
Digital Transformation | Change Management | In-house Strategy |
Requirements Engineering | Program- and Project Management (agile and
classic) | Leadership
Requirements Engineering | Program- and Project Management (agile and
classic) | Leadership
01/1999
-
12/2008
Freelancer for Development & Design Web and Intranet Solutions
Self-Employed
01/2006
-
12/2007
E-Commerce Coordination & Information-Management
Wolford
E-Commerce | Digital Marketing | Channel Management | Logistics -
Fullfillment | Financial Planning and Analysis | Sales Controlling
Fullfillment | Financial Planning and Analysis | Sales Controlling
Reisebereitschaft
Weltweit verfügbar
On-site availability for approx. 2 days/week within 200km Range from Lake Constance/Germany; higher day rates apply.
Remote 4 days/week availability
Remote 4 days/week availability
