SAP CRM Consultant
INFONAVIT
Schlagwörter
Skills
Sap Cloud, Hybris Marketing, SAP CRM, Cloud Platform, ECC (SD), external SAP Solutions, functional specifications, Cloud, C4C, CRM Cloud Platform, SAP, Hybris, ODATA, CRM, UI, SAP ERP, Middleware, Web Services, user roles, SAP CRM 6.0, Mobile devices, iPad, IOS, data interchange, NetWeaver, Sybase, Control Center, Web Client
Projekthistorie
09/2019
-
06/2020
Project: Sales and Service (Interaction Center)
* Develop functional design based on the business requirements for requests on SAP CRM
* Configuration for activity types, actions, activities, schemas.
* Prepare functional specifications for new enhancements and reports
* User testing management and training
* Develop functional design based on the business requirements for requests on SAP CRM
* Configuration for activity types, actions, activities, schemas.
* Prepare functional specifications for new enhancements and reports
* User testing management and training
05/2019
-
09/2019
SAP CRM Cloud C4C Consultant
Vitalmex
Project: Sales and Marketing
* Customizing of Lead, Opportunities, Activities, Quotations in C4C Sales Cloud
* Sales Team Configuration
* Perform of C4C Administration tasks (creating business users, creating business roles, task distribution)
* Business configuration for sales teams alerts, and activities.
* Customizing of Lead, Opportunities, Activities, Quotations in C4C Sales Cloud
* Sales Team Configuration
* Perform of C4C Administration tasks (creating business users, creating business roles, task distribution)
* Business configuration for sales teams alerts, and activities.
03/2019
-
05/2019
SAP CRM & C4C Consultant
ARCA
Project: Sales and Marketing
* Customizing of Lead, Opportunities, Activities, Quotations in CRM Cloud Platform
* Perform of Sales and Service Cloud Administration tasks (creating business users, creating business roles, task
distribution)
* Business partners and products master settings.
* Develop functional design based on the business requirements for requests on SAP Cloud for Sales and Service
* Trade Promotion Management (TPM) Configuration
* Configuration of marketing plans, marketing plan elements, mkt calendar and campaign related settings
* TPM - Deal master, promotion planning, key figure planning, master data
* Prepare functional specifications for new enhancements and reports
* User testing and training
* Customizing of Lead, Opportunities, Activities, Quotations in CRM Cloud Platform
* Perform of Sales and Service Cloud Administration tasks (creating business users, creating business roles, task
distribution)
* Business partners and products master settings.
* Develop functional design based on the business requirements for requests on SAP Cloud for Sales and Service
* Trade Promotion Management (TPM) Configuration
* Configuration of marketing plans, marketing plan elements, mkt calendar and campaign related settings
* TPM - Deal master, promotion planning, key figure planning, master data
* Prepare functional specifications for new enhancements and reports
* User testing and training
04/2018
-
03/2019
SAP Hybris C4C Consultant
FEMSA
Project: Trade & Marketing AMS
* Root cause analysis/resolution of issues Hybris Marketing (Segmentation, custom developments, Target
Groups replication to SAP CRM & C4C)
* Analysis and design of enhancements for integration between SAP Sales Cloud and ECC.
* C4C Sales module (Master Data, Visit Plan, Target Groups, Activity Planner, Activities configuration, Data
workbench, ODATA configuration, custom developments, CPI integration)
* CRM (Trade & Marketing, sales, services & interaction center module) Master Data, Promotions, SAP ECC
integration & custom developments
* Configuration of CRM UI (navigation bar profile settings and business roles)
* SAP CRM - SAP ERP Integration. Mapping of CRM organizational units and master data between SAP CRM
and ECC (Middleware)
* Interaction Center (IC) - Work Centers, User Settings, Framework, Configuring Components
* Integration between ECC and C4C through Process Integration (PI)
* Root cause analysis/resolution of issues Hybris Marketing (Segmentation, custom developments, Target
Groups replication to SAP CRM & C4C)
* Analysis and design of enhancements for integration between SAP Sales Cloud and ECC.
* C4C Sales module (Master Data, Visit Plan, Target Groups, Activity Planner, Activities configuration, Data
workbench, ODATA configuration, custom developments, CPI integration)
* CRM (Trade & Marketing, sales, services & interaction center module) Master Data, Promotions, SAP ECC
integration & custom developments
* Configuration of CRM UI (navigation bar profile settings and business roles)
* SAP CRM - SAP ERP Integration. Mapping of CRM organizational units and master data between SAP CRM
and ECC (Middleware)
* Interaction Center (IC) - Work Centers, User Settings, Framework, Configuring Components
* Integration between ECC and C4C through Process Integration (PI)
05/2017
-
04/2018
SAP CRM & Hybris C4C Consultant
Palace Resort Group
Project: SAP CRM Sales , Service and Marketing
* Maintenance and enhancements for SAP CRM: Leads and Opportunity management, Marketing: Target
Groups Campaign Mgmt.
* Conduct Business case with the business for SAP-Hybris migration process.
* Mapping design for interfaces between external systems and CRM System (Web Services)
* Creation of business partners and products master records
* Configuration of transaction types
* Configuration of CRM UI with business roles and navigation bar profile settings
* Enhancements and configuration of Web UI
* Root cause analysis of issues and resolution: SAP CRM Sales and Marketing modules for
* Functional design for extensions and enhancements
* Maintenance of user roles
* User testing and training
* Maintenance and enhancements for SAP CRM: Leads and Opportunity management, Marketing: Target
Groups Campaign Mgmt.
* Conduct Business case with the business for SAP-Hybris migration process.
* Mapping design for interfaces between external systems and CRM System (Web Services)
* Creation of business partners and products master records
* Configuration of transaction types
* Configuration of CRM UI with business roles and navigation bar profile settings
* Enhancements and configuration of Web UI
* Root cause analysis of issues and resolution: SAP CRM Sales and Marketing modules for
* Functional design for extensions and enhancements
* Maintenance of user roles
* User testing and training
12/2013
-
11/2014
SAP Hybris C4C Consultant
Ferromex
Project: SAP CRM Migration and Call Center
* Functional leader for SAP Migration process from SAP CRM 6.0 to 7.2
* Design and implementation of project: "Emergency Calls" using Interaction Center and SAP CRM Service
Module.
* Customizing CRM Web UI
* Configuration and enhancements for Call List
* Configuration settings for Knowledge Search
* Interactive Scripting process definition
* Transaction Launcher configuration
* Interaction Record, and Sales Orders configuration
* Configuration of Service Agreements and Contracts
* Functional specifications for new enhancements, reports and interfaces
* Testing and User training
* Functional leader for SAP Migration process from SAP CRM 6.0 to 7.2
* Design and implementation of project: "Emergency Calls" using Interaction Center and SAP CRM Service
Module.
* Customizing CRM Web UI
* Configuration and enhancements for Call List
* Configuration settings for Knowledge Search
* Interactive Scripting process definition
* Transaction Launcher configuration
* Interaction Record, and Sales Orders configuration
* Configuration of Service Agreements and Contracts
* Functional specifications for new enhancements, reports and interfaces
* Testing and User training
10/2012
-
08/2013
SAP CRM Consultant
Cemex
Project: SAP CRM Sales Mobile Implementation
* Configuration of Mobile devices (iPad, IOS) using SAP CRM Sales.
* Administration of data interchange between SAP CRM, NetWeaver and mobile devices using Sybase Control
Center.
* Customizing of SAP CRM for quotation module with mobile option
* Master data interchange, business partners and products
* Contract determination, completion rules, pricing agreements.
* Design of functional specs for quotation model using SAP CRM Sales Mobile
* Administration of integral testing process
* Issue resolution and support for SAP CRM Mobile devices
* Testing and User training
* Configuration of Mobile devices (iPad, IOS) using SAP CRM Sales.
* Administration of data interchange between SAP CRM, NetWeaver and mobile devices using Sybase Control
Center.
* Customizing of SAP CRM for quotation module with mobile option
* Master data interchange, business partners and products
* Contract determination, completion rules, pricing agreements.
* Design of functional specs for quotation model using SAP CRM Sales Mobile
* Administration of integral testing process
* Issue resolution and support for SAP CRM Mobile devices
* Testing and User training
01/2011
-
10/2012
SAP CRM Functional Consultant
SAB, Miller
Project: SAP CRM Sales
* Configuration of SAP CRM Interaction Center for tele-sales model: Europe and Latinoamerica.
* Design and configuration of CRM Interaction Center Web Client 7.0
* Configuration of Lead, Opportunity, Quotation, Sales orders and Contracts
* Master data, employees, materials, pricing and orders replication
* Testing design/ Testing, Training and Support
* Interaction record and Call list configuration
* Order Management integration (ECC)
* Interactive scripting design and configuration
* Analysis and integration with SAP DSD Modules
* Design of functional specs for enhancements
* Develop of Workshops for business requirements.
* Testing design/ Testing, Training and Support
* Configuration of SAP CRM Interaction Center for tele-sales model: Europe and Latinoamerica.
* Design and configuration of CRM Interaction Center Web Client 7.0
* Configuration of Lead, Opportunity, Quotation, Sales orders and Contracts
* Master data, employees, materials, pricing and orders replication
* Testing design/ Testing, Training and Support
* Interaction record and Call list configuration
* Order Management integration (ECC)
* Interactive scripting design and configuration
* Analysis and integration with SAP DSD Modules
* Design of functional specs for enhancements
* Develop of Workshops for business requirements.
* Testing design/ Testing, Training and Support
Reisebereitschaft
Verfügbar in den Ländern
Mexico
