Profilbild von Boyana Ilieva Technology&Digital Transformation Lead aus Sofia

Boyana Ilieva

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Letztes Update: 02.12.2022

Technology&Digital Transformation Lead

Abschluss: EMBA at Vienna University of Economics and Business and University of Minnesota
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (gut) | englisch (verhandlungssicher) | russisch (gut) | spanisch (gut)

Schlagwörter

Dateianlagen

Boyana-Ilieva-CV_240523.docx

Skills

BSS (Billing)
Telecommunications
Release Management
Problem/Incident Management
Business Requirements gathering
user stories, functional testing and non-functional testing, DevOps, UAT, roaming, Regression testing

Projekthistorie

01/2014 - bis jetzt
Head of IT Operations
GloBill (Telekommunikation, 10-50 Mitarbeiter)

  • supervising software developments and application support
  • coordinate with all areas of the business in preparation for the release of new features, products, services
  • overseeing Problem and Incident Management, Release, Testing and Escalation Management
  • managing team performance (delivery on KPIs and SLAs)
  • planning and managing overall schedule, priorities, issues, dependencies, communication with key clients and project stakeholders
  • customer facing meetings & C-level reports

08/2016 - 09/2017
Enterprise Solution Manager
GloBill

  • managing a major Telecom digital transformation project for client
  • replacing or re-integrating around 20 old systems with new ones to support and optimise business performance (CRM, BSS, Order management, Product Catalogue, BI/DWH)
  • Data Migration Strategy
  • growing and managing a highly professional Digital Transformation Project team
  • recommending scope of software developments by reviewing specifications and requirements
  • designing and implementing systems and services

07/2015 - 01/2016
BSS Lead
GloBill

  • Telecom Managed Services - maintaining and supporting clients’ systems and integrating other supporting systems to ensure BAU
  • improving performance of invoice generation, reverse engineering of software applications and generating proper documentation
  • Managing Development teams and working with the design team on improvement of user experience and product customisation

 


06/2015 - 01/2016
NFR Test Manager
GloBill (Telekommunikation, 10-50 Mitarbeiter)

  • managing Non-Functional Testing area in Telecom Digital transformation project
  • with focus on system integration for Billing, CRM, order management, product catalogue management and high availability of servers
  • managing & supervising teams across CRM, BSS areas and 3rd party systems
  • communicating with all stakeholders & status reports to C-level to assure a close follow-up

09/2014 - 10/2015
Head of DevOps
Effortel Technologies S.A

  • launching DevOps team
  • managing Service desk and Help desk
  • fixing major and long-time operational problems
  • developing and implementing product strategies and road-maps aligned with company vision
  • reinforcing relationship with customers by regular meetings and reports, setting-up of proper incident handling, escalation management and communication improvements
  • liaising and collaborating with all stakeholders to assure close follow-up of product delivery & use

10/2013 - 09/2014
Multimedia Consultant
Ericsson; Ericsson Russia

* Analysed & Created wide range of Test scenarios, based on documentations, requirements and
system specifications
* Reviewed legacy implementation in order to provide production support and recommendations
for further tests
* User Acceptance Testing (UAT) Support

01/2009 - 05/2013
BSCS Expert
Ericsson; LHS GmbH & Ericsson

* Incident & Problem Management for high priority issues and showstopper incidents
* Baseline and Business Configuration of tariffs, promotions, roaming scenarios
* Test Design and Test Execution for Sanity checks, E2E and Regression testing
* User Acceptance Testing (UAT) Support

06/2008 - 10/2008
Business Analyst
Wataniya Maldives

* Acted as Point of Contact (PoC) for BSS Operations Support team
* Coordinated with Technical and Marketing Departments for implementation and set up of new tariffs,
rate plans, and invoice layouts for VAS, voice and SMS services, offered by company
* Problem management and fixes implementation

09/2004 - 05/2008
Billing System Administrator
Globul (Telenor)

* Billing analysis and support of invoicing process
* Implementation of new products, tariffs, prices
* Problem & Incident Management
* Rejected CDRs fixes and implementation of operational process

Reisebereitschaft

Verfügbar in den Ländern Bulgarien
Flexible for travelling and re-location

Sonstige Angaben

bilieva@gmail.com
+359 898 410 411
Profilbild von Boyana Ilieva Technology&Digital Transformation Lead aus Sofia Technology&Digital Transformation Lead
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