Service Manager / Release Manager
Energieversorger
(Energie, Wasser und Umwelt, >10.000 Mitarbeiter)
Schlagwörter
Skills
SAP
- SAP R/3 ASAP (certified), SAP R/3 EarlyWatch (certified)
- Software Development on SAP HANA (Delta SPS11)
- SAP Solution Manager for SAP S/4HANA Implementation in a Nutshell
- Agile Project Delivery with Focused Build for SAP Solution Manager (certified)
Oracle Business Intelligence, Oracle CRM On Demand, Siebel Analytics 7.8, Siebel CRM 8.x, 7.x (certified), Siebel CRM 98,99, 2000 (certified)
PeopleSoft: Tools Release 8.44.15, Application Release 8.4
ISTQB, ITIL (trained)
Scrum Master (certified)
Scaled Agile Framework (SAFe) (trained)
PRINCE2 Foundation and Practitioner (certified)
Cloud computing architecture (SaaS, PaaS, IaaS), PTC (ThingWorx): “Remote Monitoring”, Microsoft, DEV225x: “Developoing IoT Solution with Azure IoT”, DEV296x: “Getting Started with the Internet of Things (IoT), University Of Maryland: “Cloud Computing”, “Cloud Computing Infrastructure”, Oracle Data Integrator (ODI), Konzepte und Techniken von DB basierten ETL-Prozessen
SQL, TOAD, HTML, ARIS Toolset, VISIO, Microsoft Office incl. 356 (MS-Office) (Access, Word, Excel, PowerPoint, Notes, Project, Project Place, MS-Teams), Lotus Notes, Unix, AIX, Linux, MS Window, MAC OS, HP Application Lifecycle Management (HP-ALM) & Quality Center (QC), Unified Functional Testing (UFT), ATLASSIAN (Jira), Selenium, Postman, SharePoint, SAP PowerDesigner, Eclipse Papyrus
IT Asset Management (ITAM) Tools: PlanningIT (Software AG, formerly alfabet AG), ARBIS, SmartTrack, Synoset, HP Asset Manager (HP AM), ServiceNow
Experiences with IBM Mainframe OS/390, DB2
- SAP R/3 ASAP (certified), SAP R/3 EarlyWatch (certified)
- Software Development on SAP HANA (Delta SPS11)
- SAP Solution Manager for SAP S/4HANA Implementation in a Nutshell
- Agile Project Delivery with Focused Build for SAP Solution Manager (certified)
Oracle Business Intelligence, Oracle CRM On Demand, Siebel Analytics 7.8, Siebel CRM 8.x, 7.x (certified), Siebel CRM 98,99, 2000 (certified)
PeopleSoft: Tools Release 8.44.15, Application Release 8.4
ISTQB, ITIL (trained)
Scrum Master (certified)
Scaled Agile Framework (SAFe) (trained)
PRINCE2 Foundation and Practitioner (certified)
Cloud computing architecture (SaaS, PaaS, IaaS), PTC (ThingWorx): “Remote Monitoring”, Microsoft, DEV225x: “Developoing IoT Solution with Azure IoT”, DEV296x: “Getting Started with the Internet of Things (IoT), University Of Maryland: “Cloud Computing”, “Cloud Computing Infrastructure”, Oracle Data Integrator (ODI), Konzepte und Techniken von DB basierten ETL-Prozessen
SQL, TOAD, HTML, ARIS Toolset, VISIO, Microsoft Office incl. 356 (MS-Office) (Access, Word, Excel, PowerPoint, Notes, Project, Project Place, MS-Teams), Lotus Notes, Unix, AIX, Linux, MS Window, MAC OS, HP Application Lifecycle Management (HP-ALM) & Quality Center (QC), Unified Functional Testing (UFT), ATLASSIAN (Jira), Selenium, Postman, SharePoint, SAP PowerDesigner, Eclipse Papyrus
IT Asset Management (ITAM) Tools: PlanningIT (Software AG, formerly alfabet AG), ARBIS, SmartTrack, Synoset, HP Asset Manager (HP AM), ServiceNow
Experiences with IBM Mainframe OS/390, DB2
Projekthistorie
03/2023
-
bis jetzt
IS-U
S4/Hana
Solution Manager / focus build
S4/Hana
Solution Manager / focus build
07/2019
-
03/2023
S4/HANA, Template Implementation, Solution Manager / Focused Build through the whole project lifecycle, Agile implementation concept
Multi Industrial Company / Financial Services
(Internet und Informationstechnologie, >10.000 Mitarbeiter)
Scrum Master, supporting the Product Backlog, Definition of Releases, Waves and Sprints using SAP Solution Manager, Capacity Planning, Business Process Documentation, Test Management, and Software Deployment, Requirement-to-Deploy process (Demand Management, Risk Management, and Collaboration process), using Focused Build as a tool with guided project procedures decreasing the risk of deployment failures, enabling a real-time status view of all project activities, documentation, and definition of business processes.
05/2019
-
07/2019
Fraud Management, Process Re-Engineering, Data Scientist, Data Analyst, Solution Design, Reporting, OBI, Tableau, Analytics, Scrum
Aviation Industry
(Transport und Logistik, >10.000 Mitarbeiter)
Support Business-, IT- and other involved parties as Business Analyst.
Document the existing processes and define the new solutions. Working as an integration specialist with Oracle Business Intelligence know-how (OBIEE) to create the necessary reports and provide the right data (Data Analyst).
Document the existing processes and define the new solutions. Working as an integration specialist with Oracle Business Intelligence know-how (OBIEE) to create the necessary reports and provide the right data (Data Analyst).
03/2019
-
05/2019
Project Manager, Business Analyst, Integration specialist for an IoT Project, Process definition, SCRUM, MS-Office, Scrum, Agile
Mechanical Engineering / Industry
(Industrie und Maschinenbau, >10.000 Mitarbeiter)
Support the team to setup a (agile) project with the main focus of a specific show case for a demo within a fair in May 2019 (main focus IoT relevant topics).
Define the necessary templates and setup the required applications (e.g. Jira, Teams, …).
Responsible for project tracking incl. Milestones. Communicator between several parties: Customer, Integrator and Software supplier.
Supporting the business analyst team. Defining the mockups and mashups. Helping and supporting the team as a requirement engineer within the project.
Analyzing the business requirements from E2E including the necessary interfaces and it’s mapping incl. data analysis and integration. Defining the necessary and important KPIs and the storage of the necessary information.
Creating a weekly status report and its communication within the necessary boards.
Define the necessary templates and setup the required applications (e.g. Jira, Teams, …).
Responsible for project tracking incl. Milestones. Communicator between several parties: Customer, Integrator and Software supplier.
Supporting the business analyst team. Defining the mockups and mashups. Helping and supporting the team as a requirement engineer within the project.
Analyzing the business requirements from E2E including the necessary interfaces and it’s mapping incl. data analysis and integration. Defining the necessary and important KPIs and the storage of the necessary information.
Creating a weekly status report and its communication within the necessary boards.
10/2018
-
02/2019
Business Analyst, Integration specialist, Data Scientist, Architect, Omnicahnnel, Saleforce, eCommerce, Web Analytics, Scrum (Agile)
Textile Industry
(Konsumgüter und Handel, 5000-10.000 Mitarbeiter)
Support as a business analyst during the CRM Implementation based on Salesforce Solution as a Requirement Engineer within an agile project using the scrum method.
Analyzing the business requirements from E2E including the necessary interfaces and it’s mapping. Data integration, mapping, migration and mass data migration. Documenting not only the whole processes but also describing the interaction and creation of the interface requirements (incl. field mappings) for the software development team. Interacting with Point of Sales (POS), cashier system, and the existing Web-Shop (based on IBM WebSphere Commerce (WCS)).
Supporting the project from the architecture point of view.
Responsible for the communication between the involved parties and their release planning and creation and describing the main test scenarios.
Analyzing the business requirements from E2E including the necessary interfaces and it’s mapping. Data integration, mapping, migration and mass data migration. Documenting not only the whole processes but also describing the interaction and creation of the interface requirements (incl. field mappings) for the software development team. Interacting with Point of Sales (POS), cashier system, and the existing Web-Shop (based on IBM WebSphere Commerce (WCS)).
Supporting the project from the architecture point of view.
Responsible for the communication between the involved parties and their release planning and creation and describing the main test scenarios.
06/2018
-
09/2018
IT Software Asset Management, Process Re-Engineering, Cost Reduction, IT-Infrastructure, Customer Experience, Geo Information System (GIS), Fire Protection requirements, Plant Security, Analytics
Chemical Industry
(Industrie und Maschinenbau, >10.000 Mitarbeiter)
General project manager tasks like: project plans & estimations, cost calculations & control, resource management.
Starting the project creating a plan and the necessary resources. Creating the necessary project communications and sending them out based on a mutually agreement. Defining a roadmap and informing the relevant parties / stakeholders.
Analyzing the most important sites within Germany (15 locations: Site Management) and creating a list of the used and existing applications.
Defining and creating a questionnaire for data collection.
Recommendation of asset management applications that could fit in the existing infrastructure.
Loading the collected information within the Asset Management Tool.
Defining a list with the most important items and presenting them based on the cost-benefit analysis.
Communicating and presenting the most cost-efficient recommendations and possible savings (low hanging fruits).
Definition of the possible next steps for further internal investigations.
Starting the project creating a plan and the necessary resources. Creating the necessary project communications and sending them out based on a mutually agreement. Defining a roadmap and informing the relevant parties / stakeholders.
Analyzing the most important sites within Germany (15 locations: Site Management) and creating a list of the used and existing applications.
Defining and creating a questionnaire for data collection.
Recommendation of asset management applications that could fit in the existing infrastructure.
Loading the collected information within the Asset Management Tool.
Defining a list with the most important items and presenting them based on the cost-benefit analysis.
Communicating and presenting the most cost-efficient recommendations and possible savings (low hanging fruits).
Definition of the possible next steps for further internal investigations.
08/2013
-
04/2018
CRM Customer Service incl. Sales, Requirement Workshops, Design Workshops, ITIL, JIRA, HP-QC, HP-ALM, Siebel, OBI, Analytics, Reporting, Project Management, QA, Testing, SCRUM, Agile, PRINCE2
Aviation Industry
(Transport und Logistik, >10.000 Mitarbeiter)
Big project with over two-digit Mio EUR budget. Supporting IT and Business department as Business Analyst / Requirements Engineer with Customer Sales and Complaint Management processes (service request Management).
Overall responsible Quality Assurance (QA)-Manager and supporting the test team in all relevant matters (Release Management, Incident Manager, Test-User, - Data, Connectivity, Reporting, supporting and partially executing certain critical migration processes), Definition of the 1st & 2nd Helpdesk processes.
Responsible and one of the main contact person for business department, other system integrators, maintenance and operator departments.
As the right-hand man of the program manager a trusted advisor, defining decision templates and in charge of operational aspects of the projects.
General project manager tasks like: project plans & estimations, cost calculations & control, resource management. Supporting the purchase department during the vendor selection and contract negotiations.
Overall responsible Quality Assurance (QA)-Manager and supporting the test team in all relevant matters (Release Management, Incident Manager, Test-User, - Data, Connectivity, Reporting, supporting and partially executing certain critical migration processes), Definition of the 1st & 2nd Helpdesk processes.
Responsible and one of the main contact person for business department, other system integrators, maintenance and operator departments.
As the right-hand man of the program manager a trusted advisor, defining decision templates and in charge of operational aspects of the projects.
General project manager tasks like: project plans & estimations, cost calculations & control, resource management. Supporting the purchase department during the vendor selection and contract negotiations.
Reisebereitschaft
Verfügbar in den Ländern
Deutschland, Österreich und Schweiz
Sonstige Angaben
Hamed has excellent business analyst and project management skills and a strong technical background.
Hamed has many years of industry, technical and sales experience. His experience and work ethic has helped him to develop a large skill set that makes Hamed an Asset for every company and team. He is a goal-oriented leader with lateral thinking and solid experience managing diverse, global teams on complex infrastructure and business transformation projects worldwide.
His roles included Project Management, Development Team Lead, Business Analyst, Solution Architect, Development & Customizing and Data Management Specialist. In the last few years, he has been the overall project quality manager.
Hamed has supported several full-cycle implementations including roles in project management, gathering and analyzing business requirements, solution architect, developer, test manager and roll out engineer.
Years of experience has made Hamed an expert in implementations for Call Centers, Health Care, Life Sciences, and Financial Services software with large multinational corporations. He has been working with market leader products in CxM / CRM as well as with ERP application like SAP.
His is a certified Scrum Master and PRINCE2 project manager working highly effective in agile environment and support the team achieving the goals.
His first degree is in computer science from the University of Passau, Germany. He finished his eMBA in 2009 at the University of St. Gallen, Switzerland (Top 100 Financial Times MBA ranking 46, EMBA Rankings 2009) in Business Engineering. He has complemented his IT experience with the highest-level business literacy. This extremely valuable and rare skill mix makes him a trusted and knowledgeable middleman between technology and business who is capable to speak both “languages”.
He effectively achieves objectives and prioritizes activities with the ability to translate business and market requirements into solutions aligned with business strategy and budgets.
Hamed has many years of industry, technical and sales experience. His experience and work ethic has helped him to develop a large skill set that makes Hamed an Asset for every company and team. He is a goal-oriented leader with lateral thinking and solid experience managing diverse, global teams on complex infrastructure and business transformation projects worldwide.
His roles included Project Management, Development Team Lead, Business Analyst, Solution Architect, Development & Customizing and Data Management Specialist. In the last few years, he has been the overall project quality manager.
Hamed has supported several full-cycle implementations including roles in project management, gathering and analyzing business requirements, solution architect, developer, test manager and roll out engineer.
Years of experience has made Hamed an expert in implementations for Call Centers, Health Care, Life Sciences, and Financial Services software with large multinational corporations. He has been working with market leader products in CxM / CRM as well as with ERP application like SAP.
His is a certified Scrum Master and PRINCE2 project manager working highly effective in agile environment and support the team achieving the goals.
His first degree is in computer science from the University of Passau, Germany. He finished his eMBA in 2009 at the University of St. Gallen, Switzerland (Top 100 Financial Times MBA ranking 46, EMBA Rankings 2009) in Business Engineering. He has complemented his IT experience with the highest-level business literacy. This extremely valuable and rare skill mix makes him a trusted and knowledgeable middleman between technology and business who is capable to speak both “languages”.
He effectively achieves objectives and prioritizes activities with the ability to translate business and market requirements into solutions aligned with business strategy and budgets.
