Programme Manager
Modality Systems Germany GmbH
Skills
Program Management, Projectmanagement (classical / agile), People Management
MIcrosoft Office 365, UCC, Workplace 4.0, Digitalization,
Customer Relationship Management, Customer Management (Escalation/Engagement), Partner Management, Customer Care
SLA negotiation/execution, Contract negotiations, PreSales, Budgeting,
PMI, ITIL Foundation
MIcrosoft Office 365, UCC, Workplace 4.0, Digitalization,
Customer Relationship Management, Customer Management (Escalation/Engagement), Partner Management, Customer Care
SLA negotiation/execution, Contract negotiations, PreSales, Budgeting,
PMI, ITIL Foundation
Projekthistorie
01/2018
-
07/2019
Program Management responsibility (Head of Operations) for Germany, focusing on Consulting
services to Deutsche Telekom accelerating Microsoft O365 business (Digitalisation/ Workplace 4.0)
Main tasks:
Lead all operational processes for Modality Systems Germany, incl. Delivery, Finance, Resourcing as
well as partner/ sub-contractor management and Sales support.
Management of Modality service/product delivery to the German market
Management of partners and sub-contractors
Representation of Modality in commercial and delivery/planning/review contexts
Manage resourcing - internally and with partners - including role definition and recruitment
Additional tasks:
In conjunction with Sales team, actively introduce/upsell, as appropriate, Modality products/services to
complement/enhance agreed delivery
Track and QA delivery to customers including utilisation, acceptance and commercial coverage with
particular focus/responsibility for Deutsche Telekom related delivery and revenue recognition
Internal communication of German market/customer requirements, acting as 'customer champion' with
'business case' for resource alignment/funding
Ensure German delivery team has correct composition/skills to satisfy known and projected needs
Internal communication re general German market delivery and lessons learned to a wider Modality
audience and in Management forums
Maintain knowledge of key O365 provision, benefits/limitations and roadmap
Communication peers:
External: Customer, Partner, Subcontractor
Internal: Company/BU management (C-level, D-level), Sales, Product development, Product
management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources,
Technical support.
Work language:
English (prime), German
services to Deutsche Telekom accelerating Microsoft O365 business (Digitalisation/ Workplace 4.0)
Main tasks:
Lead all operational processes for Modality Systems Germany, incl. Delivery, Finance, Resourcing as
well as partner/ sub-contractor management and Sales support.
Management of Modality service/product delivery to the German market
Management of partners and sub-contractors
Representation of Modality in commercial and delivery/planning/review contexts
Manage resourcing - internally and with partners - including role definition and recruitment
Additional tasks:
In conjunction with Sales team, actively introduce/upsell, as appropriate, Modality products/services to
complement/enhance agreed delivery
Track and QA delivery to customers including utilisation, acceptance and commercial coverage with
particular focus/responsibility for Deutsche Telekom related delivery and revenue recognition
Internal communication of German market/customer requirements, acting as 'customer champion' with
'business case' for resource alignment/funding
Ensure German delivery team has correct composition/skills to satisfy known and projected needs
Internal communication re general German market delivery and lessons learned to a wider Modality
audience and in Management forums
Maintain knowledge of key O365 provision, benefits/limitations and roadmap
Communication peers:
External: Customer, Partner, Subcontractor
Internal: Company/BU management (C-level, D-level), Sales, Product development, Product
management, Finance/Controlling, Procurement, Partner Management, Legal, Human resources,
Technical support.
Work language:
English (prime), German
03/2015
-
12/2017
Technical Account Manager / Program Manager
PGi
* Technical Account Management responsibility for PGi's Diamond
Accounts in DACH
* Technology strategy owner for the assigned accounts for PGi
products/services or PGi integrations with Microsoft (S4B), Cisco
and market leading Video Solutions incl. proposal and Solutions
development.
* Ownership of customer relationships with technology groups,
product management, and service owners with SAP and Novartis
* Support introduction of Modality Systems GmbH to German Market
Accounts in DACH
* Technology strategy owner for the assigned accounts for PGi
products/services or PGi integrations with Microsoft (S4B), Cisco
and market leading Video Solutions incl. proposal and Solutions
development.
* Ownership of customer relationships with technology groups,
product management, and service owners with SAP and Novartis
* Support introduction of Modality Systems GmbH to German Market
11/2014
-
02/2015
Freelancer
04/2014
-
10/2014
Strategic Service Delivery Consultant
Confidential
10/2012
-
03/2014
Manager Consulting & Support
Orga Systems GmbH
* Program Management responsibility for Germany, Austria and
Switzerland (DACH)
* Lead service delivery activities of cross-functional, multi-cultural and
geographically dispersed teams related to the Product/Solution suite
* Operationally lead first introduction of new product solution into new
target market (Automotive)
* Provide input into all commercial agreements with customers and
partners and represent the company in commercial discussions
Switzerland (DACH)
* Lead service delivery activities of cross-functional, multi-cultural and
geographically dispersed teams related to the Product/Solution suite
* Operationally lead first introduction of new product solution into new
target market (Automotive)
* Provide input into all commercial agreements with customers and
partners and represent the company in commercial discussions
04/2012
-
09/2012
Strategic Consultant
Confidential
02/2010
-
09/2012
Freelancer
04/2011
-
03/2012
Teamlead Operations & Support E-Postbrief
Deutsche Post DHL
11/2010
-
03/2011
PMO Operations & Support E-Postbrief
Deutsche Post DHL
02/2010
-
10/2010
Customer Service & Support Consultant
Confidential
09/2006
-
07/2009
Advisor Operational/Business Support Systems EMEA
Nortel GmbH
* Customer Management responsibility for the OSS/BSS Integration
Team for Europe, Middle East & Africa
* Customer and partner management responsibility
* Development/Design, Costing/Pricing and Project Management &
Implementation/Delivery of OSS/BSS solutions.
* Identification of key OSS expertise, definition of strategic service
delivery capabilities and evaluation of application/service delivery
partner
Team for Europe, Middle East & Africa
* Customer and partner management responsibility
* Development/Design, Costing/Pricing and Project Management &
Implementation/Delivery of OSS/BSS solutions.
* Identification of key OSS expertise, definition of strategic service
delivery capabilities and evaluation of application/service delivery
partner
12/2005
-
08/2006
Manager Operational/Business Support Systems DACH
Nortel Networks Germany
* Management responsibility for the OSS/BSS Integration Team for
Germany, Austria and Switzerland
* Customer, partner and people management responsibility
* Development and implementation of OSS/BSS solutions
Germany, Austria and Switzerland
* Customer, partner and people management responsibility
* Development and implementation of OSS/BSS solutions
01/2004
-
11/2005
Technical Account Manager EMEA Technical Support
Nortel Networks Germany
* Network Technical Support Customer management responsibility for
Germany, Austria and Switzerland (Regional TAM Prime)
* Delegate of Authority of EMEA TAM Leader
* Creation and maintenance of NTS Cost model for Data and Optical
portfolio
Germany, Austria and Switzerland (Regional TAM Prime)
* Delegate of Authority of EMEA TAM Leader
* Creation and maintenance of NTS Cost model for Data and Optical
portfolio
02/2003
-
12/2003
Advisor Alternative Carrier & Enterprise Technical Support
Nortel Networks Germany
* Customer management responsibility for german Alternative Carrier
and Enterprise customers
* Certification prime of EMEA NTS Management team
* Management responsibility for 24x7 local Emergency Support (EFLS)
and Enterprise customers
* Certification prime of EMEA NTS Management team
* Management responsibility for 24x7 local Emergency Support (EFLS)
04/2002
-
01/2003
Manager Alternative Carrier & Enterprise Technical Support
Nortel Networks Germany
* Network Technical Support Manager responsibility for german
Alternative Carrier and Enterprise customers
* Customer and people management responsibility
* Engineering, implementation and support for Wireline Data products
Alternative Carrier and Enterprise customers
* Customer and people management responsibility
* Engineering, implementation and support for Wireline Data products
11/2000
-
03/2002
Manager Preside Customer Network Support
Nortel Dasa
* Customer Network Support Manager for Network Management
applications (OSS)
* People management and product support responsibility
* Engineering, implementation & support of Wireline OSS applications
applications (OSS)
* People management and product support responsibility
* Engineering, implementation & support of Wireline OSS applications
12/1997
-
10/2000
Support Engineer Magellan Technical Support
Nortel Dasa
* 3rd Level Support Engineer for Tier 1 customer Deutsche Telekom
* Engineering, implementation and support of Nortel Passport Network
management applications and 3rd party performance reporting, network
analysis and engineering applications
* Engineering, implementation and support of Nortel Passport Network
management applications and 3rd party performance reporting, network
analysis and engineering applications
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
