Data Center Hardware Maintenance Engineer
Schlagwörter
Skills
IT Desktop Support, Data Center Hardware Engineer , IT Operations, Customer Service , Project Management , IT project Management, CRM, Jira, Confluence, Slack, MBA,
Projekthistorie
01/2022
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bis jetzt
04/2021
-
12/2021
Data Center Operations Consultant
12/2020
-
04/2021
Customer Network Support Manager
WIPRO/PROCURRI
(Internet und Informationstechnologie)
- Communicate with clients to determine needs, resolve conflicts and explain complex issues
- Diagnose network servers or other assets problems and resolve malfunctions
- Oversee repairs, technical improvements and the installation of new systems and technology
- Supervise and direct onsite crew (e.g. technicians) for faster resolutions and turnarounds
- Draft and submit final reports upon completion of Scope of Work
12/2020
-
01/2021
IT Customer Service Support Agent
LAN IT GmbH
- Serve as the first point of contact for clients seeking assistance over the phone or email
- Perform remote troubleshooting for MacOS and Windows devices through diagnostic techniques and pertinent questions
- Determine the best solutions based on the issues and details provided by clients
- Escalate unresolved issues to the next of level of support personnel
08/2020
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10/2020
Network Support Team Lead
PMAS Tech
(Internet und Informationstechnologie, 10-50 Mitarbeiter)
- Lead Network Engineer for PMAS on sites
- Supervised the installation and configuration of Fortinet Firewall/Gateway, 2 x Fortinet Switches and Level 4 Routers
- Supervised the patching of components to form the new infrastructure solution and testing after overall completion
- Initiated FRN Structured Cabling to provide a plug a play cabling extension infrastructure, from the new network rack to the locations of the DSL Line socket, Production Switch, Internet Switch and the existing Cisco Router termination point.
- Supervised the installation of the Wifi Access Points (2 x Internal and 2 to 4 x External) and also RJ4S outlet sockets to allow the cabling to be patched in on installation from a central location
10/2019
-
08/2020
Onsite Support, I.T Engineer, I.T Project Manager
WorkSet AG
(Internet und Informationstechnologie, 50-250 Mitarbeiter)
- Responsible for the installation and maintenance of all IT equipment such as printers and computers
- Supported end users on complex technical issues including problems related to applications and client computers including MS Windows and MS Office
- Provided fast and accurate troubleshooting, asset management and repair logistics
- Administered the IT department policies and procedures to all the employees
- Supervised the capturing of in-store signals across numerous locations in Berlin-Bradenburg
10/2019
-
12/2019
External IT Project Consultant
Adidas
(Konsumgüter und Handel, >10.000 Mitarbeiter)
- Team Lead of the WorkSet team for the IT business process design
- Developed the roadmap, identified possible roadblocks and workarounds
- Developed bucket phases to easily ascertain the exact microlevel for each system decommissioning process
- Developed guidelines for the initiation, executing, controlling, and closing project management phases to achieve the KSR goals and ensure success within the timeframe
- Ensured technical coordination between several decommissioning processes
- Developed global tracking modality for the business case to ensure maximum compliance.
- Ensured KPIs metric tracking, status and system life cycle updates in Cloud Suites such as LeanIX Inventory Portal, dashboard solutions, SmartSheets and other cloud platforms such as Google Drive
- Shared information via the Corporate Information System and adapted decommissioning processes with complexity feedbacks, business intelligence dashboards in Smartsheets and existing working instructions from the board areas and global markets
- Identified, managed and prepared the case benefits for monthly updates to the Steering Committee
09/2017
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06/2018
I.T Project and Sales Manager
draglet GmbH
- Presented company solutions and products to potential leads
- Closed sales leads in excess of €100 thousand
- Managed blockchain projects and queries across Western Europe and Sub-Saharan Africa
- Led cryptocurrency trade exchanges installation life cycle projects by creating milestones for departmental implementations
- Developed epics involving user stories
- Raised and assigned agile developmental and bug tickets in Jira sprints
- Discussed and estimated new functionalities for customers example configuration, hosting and deployment of products in Google Cloud Suite, AWS and Azure, mobile apps and managed the implementation in accordance to the IT, Customer Service and Marketing Department requirements
- Provided cross-departmental support for piloting and promoting service introduction and transfer into operation of new and changed products and services by facilitating training activities for customers
- Collaborated closely with the internal IT team including the UI/UX team, Architects, Backend Team, Engine Team, QA Testers and Sys Admins to deliver the best budget solutions
- Provided after-sales support and managed client relationships
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
