First Level Support/ Floorwalker/ Rollout Techniker/ Projektmanagement/ Teacher verfügbar

First Level Support/ Floorwalker/ Rollout Techniker/ Projektmanagement/ Teacher

verfügbar
Profilbild von Anonymes Profil, First Level Support/ Floorwalker/ Rollout Techniker/ Projektmanagement/ Teacher
  • 65824 Schwalbach Freelancer in
  • Abschluss: nicht angegeben
  • Stunden-/Tagessatz:
  • Sprachkenntnisse: deutsch (Muttersprache) | englisch (gut)
  • Letztes Update: 14.10.2020
SCHLAGWORTE
SKILLS
Hardware:                                              Beamer, Desktop, Drucker, iPad, iPhone, Notebooks, Scanner, Speichermedien, Tablets,           WEY Switch 
Methoden / Tools:                                  Lotus Notes, Servicenow, 
Plattformen / Betriebssysteme (IT):     Android, iOS, Microsoft Windows (allg.), Windows 10, Windows 7
Projektleitung / - management (IT):     Projektmanagement/ Projektsteuerung/ Koordination/ Projektplanung 
Software:                                                Microsoft Office 365, Mycrosoft Lync, Bloomberg, 
Support / Techniker (IT):                       1st Level Support, IT-Support (Hotline), Rollout Techniker, Teacher (Schulungsleiter),
PROJEKTHISTORIE
  • 09/2020 - 11/2020

    • Union Investment
    • Banken und Finanzdienstleistungen
  • First-Level-Support (Teamleiter)
  • - Projektmanagement                                                                                                                
    - Projektsteuerung                                                                                                                     
    - Koordination/ Projektplanung                                                                                                     
    - Change Management                                                                                                              
    - Incident Management                                                                                                               
    - Technischer Support                                                                                                                
    - Floorwalker                                                                                                                            
    - End-User Support

  • 05/2019 - 06/2020

    • DZ Bank
    • Banken und Finanzdienstleistungen
  • Mastertechniker (Teamleiter)
  • - Roll Out/ Umstellung aller Bankmitarbeiter auf Windows 10 von Windows 7
    - Gruppen- und Einzelschulungen für Mitarbeiter und Vorstand zur neuen Hardware und Softwareumstellung 
    - Bearbeitung von Tickets (Servicenow)
    - Change Management                                                                                       
    - Incident Management
    - Teamleiter/ HR Support                                                                                    
    - Einarbeitung der Techniker


  • 10/2018 - 01/2019

    • Techniker Krankenkasse
    • Versicherungen
  • Rollout (Teamleiter)
  • - Projektmanagement.                                                                                                                
    - Projektsteuerung                                                                                                                    
    - Koordination/ Projektplanung                                                                                                     
    - Change Management                                                                                                              
    - Technischer Support                                                                                                                
    - End-User Support 


  • 09/2018 - 09/2018

    • Union Investment
    • Banken und Finanzdienstleistungen
  • First-Level-Support (Teamleiter)
  • - Projektmanagement.                                                                                                                
    - Projektsteuerung                                                                                                                    
    - Koordination/ Projektplanung                                                                                                     
    - Change Management                                                                                                              
    - Incident Management                                                                                                               
    - Technischer Support                                                                                                                
    - Floorwalker                                                                                                                            
    - End-User Support 


  • 07/2018 - 08/2018

    • Deutsche Bank
    • Banken und Finanzdienstleistungen
  • Floorwalk-Manager
  • - Projektmanagement.                                                                                                                
    - Projektsteuerung                                                                                                                    
    - Koordination/ Projektplanung                                                                                                     
    - Change Management                                                                                                              
    - Incident Management                                                                                                               
    - Technischer Support                                                                                                                
    - Floorwalker                                                                                                                            
    - End-User Support 


  • 12/2017 - 03/2018

    • DZ Bank
    • Banken und Finanzdienstleistungen
  • IT Roll Out Management Support, Trainer für neue Hard-und Software
  • - Roll Out/ Umstellung aller Bankmitarbeiter auf IPhone und IPad
    - Gruppen- und Einzelschulungen für Mitarbeiter und Vorstand zur neuen Hardware und Softwareumstellung von Blackberry/Lotus Notes auf Apple/ Mobile@Work
    - Telefonschulungen
    - Hotline Technischer Support / Bearbeitung von Tickets
    - Change Management
    - Teamleiter/ HR Support
    - Apple Geräte Software Updates und Betankung mit Sofware Mobile@Work

  • 10/2016 - 03/2017

    • Deutsche Bank
    • Banken und Finanzdienstleistungen
  • Floorwalk-Manager/ Teamleiter
  • - Projektmanagement.                                                                                                                
    - Projektsteuerung                                                                                                                    
    - Koordination/ Projektplanung                                                                                                     
    - Change Management                                                                                                              
    - Incident Management                                                                                                               
    - Technischer Support                                                                                                                
    - Floorwalker                                                                                                                            
    - End-User Support 


  • 03/2010 - 03/2012

    • Deutsche Bank
    • Banken und Finanzdienstleistungen
  • Floorwalker (First-Level-Support)
  • - Umzug von Arbeitsplätzen
    - Ab- und Aufbau von Pc
    - Einweisung der Mitarbeiter für neue Aufzüge                                                         
    - Change Management                                                                            
    - Incident Management                                                                                       
    - Technischer Support                                                                            
    - Floorwalker                                                                                                    
    - End-User Support


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