Matthew Baker verfügbar

Matthew Baker

ServiceNow Developer, Senior Service Desk Analyst, Helpdesk Support Engineer

verfügbar
Profilbild von Matthew Baker ServiceNow Developer, Senior Service Desk Analyst, Helpdesk Support Engineer aus Neubrandenburg
  • 17036 Neubrandenburg Freelancer in
  • Abschluss: nicht angegeben
  • Stunden-/Tagessatz: nicht angegeben
  • Sprachkenntnisse: deutsch (Muttersprache)
  • Letztes Update: 23.05.2020
SCHLAGWORTE
PROFILBILD
Profilbild von Matthew Baker ServiceNow Developer, Senior Service Desk Analyst, Helpdesk Support Engineer aus Neubrandenburg
DATEIANLAGEN
CV - Matthew Baker

Diese Anzeige ist nur für angemeldete Nutzer möglich.

SKILLS
I am an experienced Tech Lead & ServiceNow developer with over 5 years on the platform. I have a track record of successfully delivering complex projects to the fullest satisfaction of my clients. Besides my strong analytical and high problem-solving skills, I successfully worked with executive level stakeholders and continuously ensured highest quality. I get things done and am a strong team player.  My technical skills with ServiceNow include extensive work through all ITSM processes/modules, utilising JavaScript, Business Rules, ACL’s, UI Actions, UI Policies, Data Policies, Mid Servers, SOAP, REST, Performance Analytics, CMS/Service Portal, Transformation Maps, Scheduler, Web Service, Debugging, SLA’s and Workflows to design meaningful solutions while maintaining the environments integrity.
PROJEKTHISTORIE
  • 02/2020 - bis jetzt

    • EoraTech Pty Ltd
  • Technical Lead
    • Design of target support tool architecture across multiple regions and subsidiaries
    • CMMI maturity assessment of current state, identification of pain points, tool and integration requirements
    • Design of ITIL 4 processes and required interfaces
    • Development and implementation of ServiceNow instance with supporting training/handover

  • 01/2016 - 01/2020

    • Kinetic IT - Qantas
  • ServiceNow Developer
    • Design and development of technical solutions
    • Project lead for the development and administration of projects, system requests, enhancements, incident and problem fixes
    • Continuous interaction and provision of technical expertise for executive-level customers, users and Service Partners (both BAU and Projects)
    • Maintenance of core operations through all ITSM processes, platform integrations, supporting mid servers and supporting applications
    • Management of deployments to multiple production environments utilising SCRUM and other Agile methodologies through the SDLC process

  • 01/2015 - 01/2016

    • Kinetic IT - Qantas
  • Senior Service Desk Analyst
    • Team lead for onsite Mobility support
    • First & second level support/ escalation point for internal Qantas staff
    • Continuous improvement of ITIL processes
    • Creation and uplift of internal/external Knowledge Base

  • 01/2014 - 01/2015

    • TSM
  • Helpdesk Support Engineer
    • Development and in-depth technical support of PC/Android/iOS TSM applications
    • Implementation of client’s systems with a variety of offered software products, databases, web services, accounting integrations
    • Creation of custom reports using the FRX Engine
    • Administration and maintenance of systems
    • Development of frameworks and best practice documentation procedures

KONTAKTANFRAGE VERSENDEN

Nachricht:

Absenderdaten: