ICT Service Manager, Program Manager, Tech Ambassador, DevOps Promotor, Digital Native, …

Abschluss: Diplombetriebswirt Universität Mannheim

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Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher)

Schlagworte

Service Management Operations Project management Program Management DevOps Change Agent

CV_AvR_2019-07-02.pdf

Senior executive with 25+ years of experience in large-scale and globally distributed IT and Back-
office Operations in the finance sector
Passionate to excel in Service Delivery, with strict focus on production stability, customer experience and process excellence (PEX)
Project- and Program Manager
Track record of successfully implementing ITO and BPO outsourcing and offshoring initiatives and managing them to sustainable success
Proven change leader for organizational restructuring initiatives
An engaging and passionate leader able to motivate global cross-functional and multi-cultural teams
Successful in delivering large scale projects

Very resilient, highly self-motivated and strong leader with social responsibility and integrity
Acts particular well in stressful situations
Hands-on attitude willing to dig into an issue to solve it together with the team

Experienced in facing off to the external media and handling internal communication
Champion in Diversity Management and Cultural Awareness

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