Haroon Rashid verfügbar

Haroon Rashid

IT Support Engineer - Level 3

verfügbar
Profilbild von Haroon Rashid IT Support Engineer - Level 3 aus Hattersheim
  • 65795 Hattersheim Freelancer in
  • Abschluss: Bachelor in Computer Science
  • Stunden-/Tagessatz: nicht angegeben
  • Sprachkenntnisse: deutsch (verhandlungssicher) | englisch (verhandlungssicher) | hindi (Muttersprache) | spanisch (verhandlungssicher)
  • Letztes Update: 25.10.2020
SCHLAGWORTE
PROFILBILD
Profilbild von Haroon Rashid IT Support Engineer - Level 3 aus Hattersheim
DATEIANLAGEN
Lebenslauf

Diese Anzeige ist nur für angemeldete Nutzer möglich.

SKILLS
  • Windows XP, Vista,7,8,10
  • PCs Hardware Diagnosis
  • Office 2016/2013/2010
  • System Administration
  • Hardware Upgrades
  • Office 365 / OneDrive
  • Mac OS (High Sierra)
  • DELL/HP/Lenovo Hardware
  • Office 365 Migration
  • Software Upgrades
  • Apple Hardware / Apple TV
  • Microsoft Exchange
  • Applications Support
  • Active Directory
  • Antivirus / Anti Spyware
  • DHCP, DNS, Disk Quota
  • Remote Desktop Support / TeamViewer / CITRIX / SCCM Viewer
  • Network Traffic Monitoring Tools (MS Network Monitor, Wire Shark)
  • Ticketing Systems ServiceNow, ITSM, Remedy
  • Mobile Device iOS/Android
  • Google G-Suite
  • Multimedia Conference
  • Data Migration
  • Asset Management
  • GPO (Group Policy Object)
  • Networks LAN/WAN/WLAN
  • Local & Network Printers
  • Skype for Business / Lync
  • RJ-45 Ethernet Cables
  • BitLocker Encryption
  • Microsoft SCCM 2012
  • Network Routers/Switches
  • Cisco VPN, AnyConnect, RSA
  • Cisco Call Manager
  • IE, Firefox, Chrome Administrations
  • PA Global Protect, RSA, Cisco AnyConnect
  • Cisco / Polycom Media Phones
  • Proxy Configurations
  • MDM Enrollment - InTune, Blackberry
  • Cisco WebEx
  • Onboard/Off board Process
  • Data Backup & Restore
  • Microsoft SharePoint
  • Multimedia Projectors
  • Redirecting Problems to Appropriate Resources
  • Desktop/Enterprise Hardware Procurement
  • Identify Process Improvements
  • Managing Customer Expectations
  • Multitasking
  • Self-Motivated
  • Teamwork Skills
PROJEKTHISTORIE
  • 04/2019 - bis jetzt

    • ADM WILD Europe GmbH & Co. KG
    • >10.000 Mitarbeiter
    • Sonstiges
  • Windows 10 Rollout + Office 365 Migration
    • OnPrem Exchange to Office 365 Migration Lead-Support and Team Player
    • WIN & Office 365 Apps Rollout Lead- Service and Support.
    • Windows 7/8 to Windows 10 migrations with Hardware replacement Team Player.
    • Migration support for SAP GUI 7.30 to SAP GUI 7.50 & 7.60
    • 2nd & 3rd Level local and Terminal Server Application Support.
    • Discovery of pre-migration AppLocker roadblocks.
    • Post-migration AppLocker problems handling.
    • Active Directory Administration.
    • Arrangement of appointments with international users.
    • Determination of the weekly user batch.
    • Performing of user hyper care activities.
    • Documentation of migration results and activities.
    • Achieving a high level of customer satisfaction by building trust through commitment, cheerful outlook, execution results and exceeding expectations.

  • 02/2019 - 03/2019

    • Jaguar Land Rover Germany GmbH
    • >10.000 Mitarbeiter
    • Automobil und Fahrzeugbau
  • IT Desktop Support – Level 1 & Level 2
    • Single point of contact and responsible for IT day-to-day Operation and IT Support for CE-Cluster.
    • First point of contact for Email, PC, Telephone, Printers, and network problems.
    • Building/configuring/maintaining/troubleshooting Windows based OS systems (Client (PC+ Laptops)
    • Monitor performance of existing equipment and upgrades required.
    • Monitor and manage hardware and network maintenance arrangements.
    • Email backup management for Microsoft PST technology and Email DR Management.
    • Responsible for internal and external telecommunications.
    • Remote support to users abroad and in satellite offices using RDC and Skype for Business.
    • Desktop and Laptops install/configure/upgrade SSD, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.
    • Keep all PCs/MACs in compliance with 9 different security tools – security measures implemented usually in Finance sector.
    • Full support for mobile devices iOS, Android, Tablets.
    • Responsible for administration of user computers and domain accounts on Active Directory.
    • Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.
    • Office 365 migration and administration.

  • 07/2018 - 01/2019

    • VISA Europe - www.visa.com
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Technical Support Analyst (Level 1 & Level 2)
    • Single point of contact and responsible for IT day-to-day Operation and IT Support for CE-Cluster.
    • First point of contact for Email, PC, Telephone, Printers, and network problems.
    • Building/configuring/maintaining/troubleshooting Windows based OS systems (Client (PC+ Laptops)
    • Monitor performance of existing equipment and upgrades required.
    • Monitor and manage hardware and network maintenance arrangements.
    • Email backup management for Microsoft PST technology and Email DR Management.
    • Responsible for internal and external telecommunications.
    • Remote support to users abroad and in satellite offices using RDC and Skype for Business.
    • Desktop and Laptops install/configure/upgrade SSD, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.
    • Keep all PCs/MACs in compliance with 9 different security tools – security measures implemented usually in Finance sector.
    • Full support for mobile devices iOS, Android, Tablets.
    • Responsible for administration of user computers and domain accounts on Active Directory.
    • Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.
    • Office 365 migration and administration.

  • 10/2015 - 07/2018

    • Cypress Semiconductor GmbH, www.cypress.com
    • 5000-10.000 Mitarbeiter
    • Automobil und Fahrzeugbau
  • IT Desktop Support Analyst (Level 2 & 3)
    • Single point of contact and responsible for IT day-to-day Operation and IT Support for EMEA
    • First point of contact for Email, PC, Telephone, Printers, and network problems.
    • Email backup management using Microsoft PST technology Email DR Management.
    • Setting up users on MS Exchange, Active directory, VoIP telephone system (Cisco Call Manager).
    • Selecting an appropriate level of security and practice for user desktops.
    • Organizing and managing 3rd party engineers and service providers.
    • Procure, install and maintain hardware, software and network infrastructure, as appropriate.
    • Monitor performance of existing equipment and upgrades required.
    • Responsible for software installation and licenses.
    • Monitor and manage hardware inventory & desktop hardware procurement.
    • Responsible for internal and external telecommunications.
    • Responsible for administration user computers and domain accounts on Active Directory.
    • Decommission Enterprise Hardware at CoLo and commission new consolidated IT Infrastructure Enterprise Hardware.
    • Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.
    • Office 365 migration and administration.
    • Upgrading windows 7 PC to Windows 10.
    • Desktop and Server install/configure/upgrade hard drives, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.
    • Install/configure updates & packages through SCCM on EMEA region computers including remote users.
    • Remote support to users abroad and in satellite offices using TeamViewer, VNC and Terminal Services.
    • Building/configuring/maintaining/troubleshooting Windows based OS systems (PC+ Laptops).
    • Full support for mobile devices iOS, Android, Tablets.
    • Managed Windows 10 upgrade on all legacy user hardware still within the hardware lifecycle.
    • Decommissioning old IT hardware and standardizing all user equipment to Lenovo.
    • BitLocker encryption deployment to all domain PCs.

  • 05/2012 - 09/2015

    • EURO LINKS GmbH
    • < 10 Mitarbeiter
    • Internet und Informationstechnologie
  • IT Hardware & Network Support (Level 1 – 3)

  • 06/2006 - 07/2011

    • BEEP Informatica (www.beep.es)
    • 10-50 Mitarbeiter
    • Internet und Informationstechnologie
  • IT Hardware & Network Support Technician

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