Gregor Miodek verfügbar

Gregor Miodek

IT EDV & Videkonferenz Beratung und Support

Profilbild von Gregor Miodek IT EDV & Videkonferenz Beratung und Support aus Germering
  • 82110 Germering Freelancer in
  • Abschluss: nicht angegeben
  • Stunden-/Tagessatz: nicht angegeben
  • Sprachkenntnisse: deutsch (verhandlungssicher) | englisch (verhandlungssicher) | polnisch (Muttersprache)
  • Letztes Update: 05.06.2017
? H323 & SIP Unified Communication and Videoconferencing
? IP-Telephony, Lync phones, gateways, integration (Cisco, AVAYA)
? Skype for Business installation, administration
? Windows Servers (installation, administration, implementation)
? Active Directory services (installation, administration, implementation)
? Microsoft Lync (installation, administration, implementation – Polycom UC)
? Microsoft Exchange (Installation, Administration, implementation)
? Linux OS (installation, administration, implementation)
? Very good Hardware knowledge (including electronic knowledge)
? NAS, SAN, support and implementing
? Monitoring (Zabbix, Nagios)
? CISCO knowledge, CCNA&CCENT certificate (Routers, Swiches)
? Videoconferencing planning and
implementation, installation (Tandberg, Polycom, LifeSize)
? VOiP, DECT systems , Phone systems
Siemens, Alcatel TK, Shoretel planning and configuration.
? Virtualization – installation, configuration, management (VMware, HyperV)
? Storage, backup, archiving and disaster recovery
? Networking LAN and WLAN implementing, installation, support
? Support for remote and local users, desktop support

2013 – now Senior Field Engineer, Polycom, UK, EMEA
Implementing complex worldwide UC platforms, utilizing the internet and VPN technologies as a
bearer, for multination corporations.
Integrating legacy video technologies into Microsoft Lync and Skype for business.
Technical knowledge on Microsoft Server 2012, hand on experience in the integration of Polycom
products with AD, DNS, Certificate Services (PKI), Lync, Exchange.
Technically Knowledge and hands on experience of Polycom product’s such as Group Series, HDX,
Testing and troubleshooting open and proprietary standards such as – H323/320, H264, H460 SIP,
Provides onsite orientation training on newly installed products
Create detailed customer specific Methods of Procedure documents for each job and meet with
customer and internal resources to gain consensus on timeline.
Engage in longer term project planning with assigned customers
Ensure a high degree of customer satisfaction is maintained in Polycom’s support services and
To provide support primarily for the nominated territory.
Take a pro-active role in ensuring we maintain a European centre of excellence for the support of all
present and future products.
Manage valid referrals to the Escalations team.
Work with end users, channel partners and other Polycom teams to ensure successful system
installations, and other field engineering activities.
Undertake specific project work, as directed by the Service Delivery Manager.
Contribute to quality initiatives.
Develop and present relevant technical bulletins and operational procedures.
2015 – now (freelance) Polycom infrastructure support - Informatik Service Gesellschaft mbH
Support for Polycom infrastructure RMX, DMA, RPRM, RPAD, Group Series enpoints. Including
updates, troubleshooting and set-up. Polycom Web Suite.
2013 – 2014 (freelance) Network Administrator LAN / WAN, IT-Phantom Grafrath
Support for small and medium sized businesses in the areas of Microsoft Client Support for Windows
XP to Windows 7, Microsoft Server Administration for MS Server 2000 and 2008R2, mail
configuration on Microsoft Exchange 5.5 and Exchange 2010, backup device with MS Backup and
Veritas, Backup Exec configuration and Administration, Virtualized environments with Hyper-V and
ESX (i). LAN WAN Monitoring.
Netork installation and configuration, Firewalls, swiches, routers VPN‘s
2013 – 2013 Network Administrator, Support Honaco, Munchen (finished)
Adjustment, repair, upgrading and maintenance of computers.
Configuration, testing, monitoring, and maintenance of virtual systems (VMware).
Configuration, testing, monitoring and maintenance of LAN / WAN equipment.
Assisting in the analysis and implementation of back-up systems.
Configuration, testing, monitoring and maintenance of Active Directory, Exchange Server
2010, Firewalls, Remote VPN, site-to-site VPN.
PABX administration (Siemens Octopus).
S i d e | 3
Profil – Grzegorz Miodek
Aktualisiert am 13. Februar 2017
Grzegorz Miodek, Brahmsstr.6, 82110 Germering,
mobile: 01736435755, e-mail:
IT , Videoconferencing Support :
2011 – 2013 Sr. Network Analyst, Medavante, Munchen
User Support for employees in Munich office and the remote user in various European
countries, especially the installation and configuration of hardware and software, working
with user’s problems, as well as addressing problems of data, voice and video systems.
Training of users using the Local Area Network, video conference system and other
Configuration, testing, monitoring and maintenance of LAN / WAN equipment. Assisting US IT
team with configuration, implementation and supporting of Exchange, Active Directory and
Assisting in the analysis and implementation of back-up systems.
Management and maintenance of telephone and IVR systems.
Identify, diagnose, and forward-looking solution of network problems.
2010 – now (freelance) Cisco, Polycom Video Engineer – VC Techs
Installation, configuration and troubleshooting of Cisco, Polycom videoconferencing
endpoints. Installation, repairs, configuration of other audio-tele-video equipment like
Projectors, wireless microphones and speakers. Touch controllers, amplifiers, players.
2008 -2009 Videoconferencing Specialist, ViDOFON, Hamburg
2007 -2007 IT Support, Walk in medical-center, Gelsenkirchen (finished)
Adjustment, repair, upgrading and maintenance of computers.
Troubleshooting systems and networks.
Installation of application software and instruction in their functions
Training of employees
Establishment and maintenance of network, including surveillance system.
PBX implementation (Asterisk with Snom)
Installation of all computer peripherals, installation and configuration medicall equipment.
2005 – 2007 Videoconferencing Specialist, Videonations Ltd., Manchester,
2005 Quality controller, Compal Europe, Manchester, Großbritannien
1996 – 2005 IT Support engineer , Network and Server administrator,CeWe Color,