Profilbild von Karel Goos Interim Team/Service/Project Manager aus Zandvoort

Karel Goos

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Letztes Update: 12.03.2018

Interim Team/Service/Project Manager

Abschluss: Fachhochschule (FH)
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (verhandlungssicher) | englisch (verhandlungssicher) | niederländisch (Muttersprache)

Skills

Fachhochshule (FH), BSc oder Ing. in der NIederlande. Allgemeiner Maschinenbau
Zertifikate von:
  • “Review for experienced Project Managers” von IBM Niederlande.
  • Service Management ITIL V3 von EXIN
  • Prince2 practitioner und Agile/Scrum von EXIN.
  • Integrated Service Management und Lean6Sigma

Projekthistorie

BUCH workorganization – Project Manager Data Center move –                                        July to October 2017.
  • Responsible for the realization of the 5th House, a new twin data center it infrastructure for the Work Organization BUCH.
  • The migration of the 4 participating Municipalities to this new infrastructure.
  • The development of a new workspace and "clean up" the application landscape.
  • Responsible for the overall planning, mapping and steer on the mutual project dependencies, budget control, supplier management, control underlying projects and project leaders.
  • Technique: Win 2012 R2, Hyper-V and VM-ware to move/migrate to Acropolis hypervisor (Nutanix hyperConverged infra), SQL 2014, Oracle 12 and a workspace on RES/Citrix/XenApp/App-V.
  • Project Initiation Document delivered with move and migration scenarios.
 
 
Servicepunt 71 (Shared Service Org region Leiden) – Teamleader –                                 June 2016 to June 2017.
  • Supervising 22 technical specialists, responsible for the security of the ICT infrastructure, Service Delivery and ITIL processes Incident/Change/Config/Problem/Release Mgt.
  • Team specialized in Win 2012, Hyper-V, flexpod + (NetApp/Cisco UCS) and a work space on RES/Citrix, XenApp. Application hosting and App-V. Twin Data Center in Leiden.
  • Responsible for the qualitative and quantitative deployment of people, material resources, financial management and control of suppliers of outsourced services (it-Management Solutions, Axians, SLTN, BP), software vendors and posting of workers agencies.
  • Is a member of the ICT management team and is responsible for the further development of the Service Unit ICT to a business service provider, initiates and promotes cooperation within the teams of ICT and other Service units and customers.
  • Project Manager for the Road Map for the overdue maintenance and desired developments. Short term part of the project delivered.  KPI for Incident Management and Service Fulfillment > 90%.



Go4ward – Owner– Set-up and start business –                                                                   October 2015 to February 2016
 
Assignments from Ordina:
 
 
Ordina – Teamleader –                                                                                                                May 2014 to Sept. 2015
  • Coach of Project Managers during deployment / assignment at the customer. Responsible for HPM cycle and career guidance. Support to Project Managers at an intake and presentation of CV and work experience.
  • Recruitment actions, Resource Manager of Project Management Group, Matching/deployment. Plan design Change process. Cloud solution Customers DICTU and Logius
 
Stichting Dichterbij – Service Management Consultant –                                                    July 2013 to Nov. 2013 
  • Outsourcing at Ordina. Service and Change Management of office automation and specific applications.
  • Release and program management set-up.
  • Consultancy on service organization and management supplier.
 
T-Mobile – Team manager Technical Support -                                                                     Nov. 2012 to May-2013 
  • Responsible for the second line support of the Online branch of T-Mobile, including administration and complaint handling.
  • The group consisted of 15 agents, for which HRM/teaming is done. Change projects realized to reduce costs, bring more customer focus, improve lead times and documentation.
  • Annual agreements with employees created for cultural changes. Backlogs eliminated.
 
ING Bank OPS&IT - Team Manager group Decentral Security -                                          June 2011 to  Oct. 2012 
  • Reorganization assignment at the time of the transition of Security mgt jobs to ISP (ING Bank Poland). Very knowledge-intensive processes and inadequately described.
  • Result-, HRM for 22 FTE and change responsibility.
  • Project Manager for the ISM project, delivery of the Integrated Security Management function.
  • Group is better positioned and the customer focus has improved. Processes defined and entered. Continuity of knowledge is guaranteed.
 
Spir-it (ICT- Justice/Courts) – Unit manager CCC en (2e lijne-) Support -                         Nov. 2009 to May-2011 
  • Responsible for the Customer Contact Centre and Support Units, Office Automation and specific applications.
  • ITIL processes Incident, problem and change Management. Monitor KPIs and initiate corrective actions.
  • HRM for 25-40 FTE: capacity team, Ratio internal/external, HRM start/evaluation meetings, training plan, team building, Customer intimacy employees.
  • Unbundling ICT of Public Prosecutor.
  • Project Manager Outtasking: Service Management set-up, Service Level Agreement, KPIs and the introduction .

                                                                                                                                         Jan. 2007 to Oct. 2009
Department of public works, Data & ICT Department – Team /Service Delivery Mgr.  The Hague/Rotterdam/Lelystad –
  • Interim management role in IT Service Management at Dep’mt of Public Works. Responsible for results and HRM (> 30 FTE), initially as head of IT started, later follow-up assignments as Team Manager in outsourcing organization.
  • ITIL processes (Office Automation and specific infra): Incident-, problem-, change-, configuration mgt and mgt-orders. Telephony, mobile and fixed applications, data lines, and adjustments.
  • Project Manager for project portfolio (major changes) and transition to new IT vendor (CapGemini)
 
 Assignments from IBM Netherlands:
 
 
Project manager IBM for Delta Lloyd                                                                                       2006-2007
Migration, virtualization and test 178 Wintel Servers with business applications to Data centers of Delta Lloyd/OHRA.
            
Project Portfolio Manager IBM for Essent                                                                               2005-2006
Additional work portfolio of the Essent infrastructure. In revenue about €4 mio per year in about 70 smaller projects. Building the Project Mgt services group from 3 to 11 FTR. Set-up of Project Mgt Office, design of business operations, coaching of project managers.
            
Projectmanager IBM for ING Bank OPS&IT                                                                            2003-2005
Implementation project in Service Management environment. Service Mgt Application IRM-a/Peregrine Service Centre, 2500 end users. Delivering technical installation, interfaces, process configuration, education and communication.
 
Project Manager IBM                                                                                                                  2002-2003
EMEA wide implementation of IBM’s new Service Mgt application. Managing regional activities (Test and training users) and coaching Project Managers in region’s (Erfurth/Germany, Brussels/Belgium, ….)
 
Project Manager IBM for SHELL Germany                                                                              2001-2002
Overall Project manager, B2B application for sales of oil products in Germany. Better structuring, estimation and plan releases.
 
Programme Manager IBM for Interpay (Equens)                                                                    1999-2001
Program for I-Connect, a new datacom IT infra and different releases of applications for sending /receiving batches of payment orders.
 
Project Manager IBM for Interpay Cards                                                                                 1998-1999
Development of the Internet pay applications at Interpay for both Credit and debit (chipper, chip-knip) payments.  
 

Reisebereitschaft

Verfügbar in den Ländern Deutschland
Ich bin es gewohnt, viel zu reisen und Ich bleibe in der Nähe von meiner Arbeit in einem Hotel.
Profilbild von Karel Goos Interim Team/Service/Project Manager aus Zandvoort Interim Team/Service/Project Manager
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