System Administrator & Major incidents coordinator
Richmoore & Anderson
Schlagwörter
Skills
Server Hardware, HP Blades, Infrastructure Architecture, Windows Server, Linux Server, RedHat linux servers, RedHat Satellite server, Database, Virtualization, Microsoft Excel, Citrix, Kubernetes, AWS, DevOps, Python, VMware, ESXi, vCenter servers, powershell, SLES, User management, Nagios, Active Directory Services, DHCP, DNS, File servers, DFS, VMware ESX/ESXi, vCenter, virtual servers, EMC, HP storage, LUN provisioning.
Projekthistorie
10/2016
-
09/2017
First line support for customers (mainly a bank in the nordic hub):
* Troubleshoot and resolve users and systems issues.
* Route Service-Now incidents to the respective teams.
Take ownership of major incidents and coordinate communications among technical
teams until final resolution. Manage communication with business owners through
chat, e-mail, phone along with SMS notifications until final resolution.
* Troubleshoot and resolve users and systems issues.
* Route Service-Now incidents to the respective teams.
Take ownership of major incidents and coordinate communications among technical
teams until final resolution. Manage communication with business owners through
chat, e-mail, phone along with SMS notifications until final resolution.
01/2016
-
10/2016
Software Support Engineer
Tek Experts
HP EMEA First level software support engineer for Business Service Management
(HP BSM) and corresponding integrations (SiteScope, BPM, RUM).
* Troubleshoot customer issues and provide adequate solutions.
* Maintain incidents through SPARKS ticketing system.
* Maintain communications with customers through phone and email.
* Communicate with HP Customer advocates and product managers upon case
handling needs.
* Maintain lab environment for the product in concern.
(HP BSM) and corresponding integrations (SiteScope, BPM, RUM).
* Troubleshoot customer issues and provide adequate solutions.
* Maintain incidents through SPARKS ticketing system.
* Maintain communications with customers through phone and email.
* Communicate with HP Customer advocates and product managers upon case
handling needs.
* Maintain lab environment for the product in concern.
11/2014
-
11/2015
Infrastructure Service Owner
Bank Audi
* Manage and support Acive Directory Services (DHCP, DNS, AD...etc).
* Manage and support Citrix environment.
* Install, manage and support HP servers and storage.
* Manage and support SAN infrastructure and fiber switches.
* Install, manage and support VMware infrastructure.
* Manage and support File servers and DFS.
* Manage and support RedHat linux servers and RedHat Satellite server.
* Manage and support Citrix environment.
* Install, manage and support HP servers and storage.
* Manage and support SAN infrastructure and fiber switches.
* Install, manage and support VMware infrastructure.
* Manage and support File servers and DFS.
* Manage and support RedHat linux servers and RedHat Satellite server.
02/2010
-
09/2014
Systems Engineer
Vodafone
* Hardware Design, configuration and Installation for HP Servers Stand alone
and Blades (P class, C class), Dell servers along with all of the required cabling
and configurations.
* Design and installation of HP racks and power PDM's and PDU's for blades
and rack mounted systems.
* Design, installation and configuration of HP C-class interconnect modules
(GBE2C, VC, and Flex10).
* Operating system installation (Windows, RedHat) and server preparation for
production environment.
* Implement, manage and support organization file servers & Clusters (2003,
2008).
* Manage and support DFS services.
* Manage restore system (files, databases and exchange mailboxes restore).
* Manage, implement and maintain VMware ESX/ESXi, vCenter and virtual
servers.
* Configure and troubleshoot EMC and HP storage (LUN provisioning, masking
and presentation to servers).
* Configure and maintain FC switches (zoning and administration for HP and
Brocade switches).
* Second line user support and incident tickets handling through Remedy.
and Blades (P class, C class), Dell servers along with all of the required cabling
and configurations.
* Design and installation of HP racks and power PDM's and PDU's for blades
and rack mounted systems.
* Design, installation and configuration of HP C-class interconnect modules
(GBE2C, VC, and Flex10).
* Operating system installation (Windows, RedHat) and server preparation for
production environment.
* Implement, manage and support organization file servers & Clusters (2003,
2008).
* Manage and support DFS services.
* Manage restore system (files, databases and exchange mailboxes restore).
* Manage, implement and maintain VMware ESX/ESXi, vCenter and virtual
servers.
* Configure and troubleshoot EMC and HP storage (LUN provisioning, masking
and presentation to servers).
* Configure and maintain FC switches (zoning and administration for HP and
Brocade switches).
* Second line user support and incident tickets handling through Remedy.
05/2008
-
09/2009
Systems Administrator
Egyptian Air Forces
* Support Microsoft Active Directory Infrastructure services including DNS,
DHCP and IIS Web Servers.
* Troubleshooting desktop machines issues.
DHCP and IIS Web Servers.
* Troubleshooting desktop machines issues.
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
VB
