Schlagwörter
Skills
TECHNICAL SKILLS:
- Ticketing Tools : Service Now, BMC, Remedy, HP Service center.
- Backup software : Commvault 11, Data Protector 10, Veeam, NetBackup, Networker.
- VM Platform : VMware vSphere infrastructure 6.0/6.5.
- Operating system : Windows Server 2008, 2012 and 2016, Linux (RHEL6), Solaris, HP-UX.
- Storage software : Netapp Cdot and 7-mode, HP 3PAR, HP Storeonce, Data Domain, Quantum DXI and Netapp Alta Vault.
- Networking : SAN Switch and SAN Zoning and LAN.
- Cloud Tech : AWS
- Microsoft office Excel knowledge.
HARDWARE: - HP MSL Series / ESL / EML Tape Library
- HP Store once systems and HP Virtual Library Systems
- Quantum DXi library.
- NetApp Alta Vault cloud storage system.
- AWS storage.
- Dell Data Domain and Dell Disk Storage and Dell Tape library.
- IBM tape library.
- Over 14+ Years of solid experience in Backup Storage Solutions architecture design, installation, configuration, and administration for mission critical production environments in large IT organizations.
- Certified in Microfocus Data Protector, HP-UX 11i v3 and ITIL practitioner (ITIL v3).
- Having 14+ years of Core experience in Data Protector and Commvault Backup Technologies Design, Implementation and Administration and Management. With Excellent knowledge in Veeam, NetBackup and EMC Networker Technologies.
- 7 years of experience in leading a team of 18 members. Project management for small and medium projects. Manage customer escalations.
- Being accountable for SLA (service level agreements) and defining RACI matrix.
- Preparing the monthly BSR Report and Service delivery review.
- Audit the service management processes (Incident Management, Change Management, Problem Management)
- Provide expertise & leadership in problem solving & root cause analysis during escalation. Providing Accurate & timely service activity information to manage.
- Interacting with customers at a senior level to gain feedback and build relationships.
- Coming up with service improvement plans that are proven, practical and effective.
- Excellent knowledge and understanding of ITIL processes.
- Having knowledge in Linux, Unix, virtualization, and windows platforms.
- Manage daily backup and recovery infrastructure. Performance management and fine tuning of Backup infrastructure to achieve better RTO and RPO.
- Troubleshooting and resolving all backup storage (Hardware) issues and Backup Failure.
- Design and implement Data Protection Solutions for new Data centers.
- Installation and configuration of Master cell server, CommServe, and Media Server.
- Excellent knowledge in data replication, compression & deduplication concepts.
- Capacity planning, performance analysis, performing problem management.
- Implementation of backups to cloud using Storeonce and NetApp AVA and AWS.
- Backup configuration, troubleshooting and restoration of file system, VMware (VADP), VDI, 2-way & 3-way NDMP, SQL, Oracle, Lotus notes, SAP, SharePoint, Exchange, NFS and CIFS backups.
Projekthistorie
Reisebereitschaft
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