Schlagworte
Skills
Support by phone, on site & remote
Virtualization
Network
Ticket - Systems
Project Management
Operation Technology
2nd Level / 3rd Level IT - Support
Virtualization
- Virtualization, setup and configuration of various
Operation Systems - Virtualization using VirtualBox, VMware and Hyper-V
- OS relocations from physical servers in a virtualization environment
Network
- Setting up a DNS-Servers
- Setting up a DHCP-Servers
- Setting up a print Servers
- Allocation of IPs and Drivers
- Creation and configuration of V-Lans
- Creation and configuration of managed switches
- Creation and configuration of AD Block Server
- Setup and configuration of AD groups and users
- Setting up and configuring Firewalls
- Detection of network-Side disturbances
- Detection and differentiation of local, regional and global disturbances
- Setup of S/FTP Servers
- TCP & UDP Port Forwarding
- Line measurement and determination of TX and RX values
- Fault analysis with DOCSIS 3.1 & VDSL technology.
- Network Monitoring
- Routing of telephony paths
- Conception and configuration of different network topologies
- Management of (DECT) Telephone Systems
- Setting up VPN connections and access points
- Bug fixing of Telephony, Internet and VOD issues
- Optimization and improvement of the WLAN range and signal
- Setup and configuration of NAS, file and cloud server
- Monitoring of several systems
Ticket - Systems
- Processing and creation of tickets
- Ticket Routing and Ticket Analysis and Control
- Repair control and disposition of external technicians
- Incident Management
- Identifying problems and communicating with others
- Support Departments
- Creation of Knowledge Bases
- Service-Now, JIRA, AS400
Project Management
- Implementations of new Software & Hardware
- Development and creation of infrastructure concepts
- Creation and optimization of SOPs
- Optimization and monitoring of existing processes
- Development & negotiation of special conditions with suppliers
- Disposition of technicians
- Efficiency optimization of existing departments
- Creation and optimization of workflows
- Creation, editing and optimization of knowledge bases
Operation Technology
- Establishment of laboratory & production equipment
- Support of laboratories incl. measuring devices and Workshops
- Creation of concept plans
- Maintenance and installation according to manufacturer specifications
- Integration into the company infrastructure
2nd Level / 3rd Level IT - Support
- Detection and bug fixing of interference and issues
- Fixing issues of PCs, Laptops, Smartphones, Printers and Networks
- Patching of in-house telephony and internet
- Staging of new and old hardware
- Support of several VIP - locations
- Disposition of technicians
- Windows Environment and NAS - Server support
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- Development and creation of roll-out concepts
- Rollout of desktops, laptops, smartphones, printers and other hardware according to the customer's or manufacturer's specifications
- Hardware upgrades including migration of existing dataConference Rooms
- Setup and configuration of conference technology
(primarily Polycom & Barco)
Projekthistorie
Nähere Infos finden Sie in der hochgeladenen PDF (IT-Expertise)
Zeitliche und räumliche Verfügbarkeit
inerhalb Köln und 30 KM Umkreis.
