Microsoft Infrastructure Architekt / Project- Service or Transition Manager with S4B and Cloud

A senior technical IT professional with a thorough understanding of the enterprise IT infrastructure, specialized in unified communications with a holistic approach to system design, IT operations and ITIL-based processes. Seasoned in varying support, project delivery, operations and technical management roles at top multinational matrix corporations (UBS, UPC, Orange Business Services, Avaya). Highly experienced within leading delivery of major deployments and large-scale transition projects inhouse and on outsourced accounts in either English or German. I’m looking to leverage my broad IT background and fill my next role as an ICT Infrastructure Architect.

My experience in a nutshell:
• 14 years of system architecture, system design, project management and project delivery
• IT operations and service management according to ITIL v3 (ServiceNow)
• Experience varies from SMBs to multi-continent transition and deployment projects
• Experience in multiple stakeholder management from the perspectives of a vendor, a business partner and an end customer
• Enjoys working across teams, teaching and mentoring others and learning from them.
• Enjoys structure, the holistic big picture approach with attention to planning and detail.
• Certifications: ITIL v3, Microsoft (MCP), Avaya (ACE), and scheduled PMP (2018)
• Myers-Briggs personality type: ESTJ

Technologies used:
• Unified communication and collaboration: Microsoft Skype for Business, Teams, Office 365, Competella Call Distributor, Verint Verba voice recording, SIP trunking, SBC’s and voice gateways, IP-PBX and VoIP technologies, call center infrastructure and adjuncts (Avaya ACM/ASM, CMS, IVR), mobile device management (MobileIron/InTune)
• Microsoft enterprise architecture: Active Directory, Exchange, SharePoint, Microsoft Hybrid Identity with Azure AD, Office365, DRM/DLP/BCP practices
• Networks: Cisco LAN/WAN/WLAN concepts, load balancers and firewalls
• Datacenter: Virtualization on VMware and HyperV, firewalls, PKI, monitoring (Check_MK, Splunk), Enterprise Storage (VNX)