Avy Ellis verfügbar

Avy Ellis

Projektmanagement - Service Management - Vendor Management - IT Security

verfügbar
Profilbild von Avy Ellis Projektmanagement - Service Management - Vendor Management - IT Security aus BadHomburg
  • 61352 Bad Homburg Freelancer in
  • Abschluss: Betriebswirtschaftslehre Goethe-Universität - Frankfurt am Main
  • Stunden-/Tagessatz:
  • Sprachkenntnisse: deutsch (Muttersprache) | englisch (Muttersprache) | spanisch (gut) | hebräisch (Muttersprache)
  • Letztes Update: 07.09.2020
SCHLAGWORTE
PROFILBILD
Profilbild von Avy Ellis Projektmanagement - Service Management - Vendor Management - IT Security aus BadHomburg
DATEIANLAGEN
Resume English

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SKILLS
  • Service Level Management
  • IT Security
  • Vendor Management / Outsourcing / Insourcing
  • Stakeholder Management
  • Projektmanagement
  • Business Process Management
  • Business Process Analyse, Modellierung, Design
  • Business Analyse
  • Call Center
  • ITIL V3 (Incident-, Problem-, Change-, Release Management)
  • Scrum / Agilität
  • Training / Coaching
  • Teamleitung
  • service.now
  • Programmierung: mySQL, PHP, CSS, HTML, Javascript, JQuery
  • ARIS Toolset, ADOit
  • Microsoft Office (Word, PowerPoint, Excel, Access, Visio, Project, Sharepoint)
  • HP ArcSight
  • SAP Managed Objects
  • CA Clarity
  • Oblicore Guarantee, Digital Fuel
  • Microsoft Windows Client / Server (NT, 2000,2003, XP)
  • Oracle / MS SQL
  • MS Exchange, Outlook, Totemo Mail
  • HP Service Desk
  • Salesforce.com
  • Jira
  • Bitbucket / Git
  • DevOps, DevSecOps
  • Mainframe, RACF, ZVKK, ZOS
PROJEKTHISTORIE
  • 07/2019 - 03/2020

    • adidas
    • >10.000 Mitarbeiter
    • Konsumgüter und Handel
  • Cyber Security Expert and Product Owner
  • Product Management

    • Manage aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or other targets.
    • Act as product owner for one or more lower-value products or services; prioritise product requirements and own a product backlog.
    • Analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

     

    Change Management & Release Management

    • Assess, analyse, develop, document and implement changes based on requests for change.
    • Assess and analyse release components.
    • Provides input to scheduling. Carrey out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensure, information exchange with configuration management.
    • Ensure release processes and procedures are maintained.

     

    Business & Requirement Analysis

    • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
    • Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identify options for consideration.
    • Work with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
    • Contribute to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
    • Contribute to selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
    • Define and manage scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.
    • Facilitate input from stakeholders, provide constructive challenge and enables effective prioritisation of requirements. Review requirements for errors and omissions.
    • Establish the requirements base-lines, obtain formal agreement to requirements, and ensure traceability to source.
    • Investigate, manage, and apply authorized requests for changes to base-lined requirements, in line with change management policy.

  • 03/2019 - 06/2019

    • Neitzert Immobilien
    • 10-50 Mitarbeiter
    • Sonstiges
  • IT Consulting
    • Create and program internet pages
    • Create marketing material
    • Consult on internet presence
    • Management Reporting

  • 01/2018 - 02/2019

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Stakeholder Management Key- und Certificate Management Solution (KCMS)
    • Project Target: Analyze demand for cryptographic solutions
    • Create cryptographic information repository and reporting system facilitating business intelligence tools
    • Analyze cryptographic processes
    • Create stakeholder matrix of about 35 global stakeholders
    • Plan stakeholder communication
    • Conduct stakeholder engagement meetings
    • Perform reporting to key stakeholders

  • 12/2016 - 12/2017

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Application Owner for Secure Email
    • Responsible for the product “Secure Email”
    • Coordination of all support activities (Level 1-3)
    • Creation and maintenance of the Target Operating Model
    • Coordination of DR tests
    • Coordination of application penetration testing (APT)
    • Quality assurance of the product
    • Acceptance and quality assurance of all end-user related documents
    • Acceptance and quality assurance of all design and testing documents
    • Participation in the global rollout

  • 07/2015 - 11/2016

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Global Application Security Monitoring
    • Analyze and Document the onboarding processes to the global application security monitoring solution
    • Train and coach application owners to the new processes and tools
    • Conceptionize and program ISMS which is used by the security officers around the globe
    • Training and guidance of new project staff in tools and processes
    • Create presentations for senior management
    • Monthly KPI reporting
    • Support senior project lead in staff selection and interviews

  • 11/2013 - 06/2015

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Key Performance Indicators in der IT Security
    • Teamlead of operational reporting team responsible for the creation of the monthly IT Security Status Report including all global IT Security relevant information and key performance indicators
    • Conceptualization and set-up of new IT Security key performance indicators targeting to tighten the bank’s security posture in alignment to global IT Security strategy and ISO27001/ISO27004
    • Inclusion of new key performance indicators in the monthly IT Security reporting
    • Set-up and documentation of reporting processes
    • Perform all project management tasks like project planning, budget tracking, bi-weekly and monthly status reporting
    • Quality assurance of all project relevant documents including responsibility to Deutsche Bank’s internal audit reviews

  • 11/2012 - 07/2013

    • Dell/KfW
    • >10.000 Mitarbeiter
    • Internet und Informationstechnologie
  • Service Level Management at Desktop Management Outsourcing
    • Conceptualize and negotiate service level management requiring deep understanding of the entire outsourcing contract; if necessary raise contract change requests to address specific issues
    • Quality assure ITIL process documentation (Incident, Problem, Change, Service Catalogue, Value Assurance)
    • Translate service management process requirements in detailed service level and reporting requirements
    • Drive and manage definition and creation of 100 reports required for continuous service evaluation
    • Drive technical report implementation in service.now

  • 06/2012 - 11/2012

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Project Management Outsourcing
    • Understand outsourcing requirements of the ARC Project comprised in the outsourcing contract
    • Oversee outsourcing transition activities from customers perspective in close collaboration with vendor management
    • Run recurring sync calls between vendor and customer
    • Coordinate between customer and vendor to enable service level measurement, billing and service reporting
    • Conceptualize and maintain project reporting provided to Deutsche Bank senior management
    • Create dedicated management reports on a monthly basis
    • Maintain project reporting in CA Clarity

  • 01/2012 - 05/2012

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Project Management of Multilevel Projects in Application Migration
    • Initiate and oversee migration process of Lotus Notes applications for EMEA
    • Be responsible for successful migration of each Lotus Notes application for EMEA
    • Coordinate between the PMO team and vendor for logistics relating to any matter pertinent to the project for a particular region
    • Monitor and track project progress closely and ensure all project tasks are completed as planned
    • Proactively identify and document project risks
    • Escalation point for project issues in a particular region and be responsible for driving all project issues to closure
    • Proactively identify, document and inform PMO of process deficiencies in a timely fashion
    • Assist in providing vendor with necessary access to work site, necessary systems and any other resources, as needed
    • Document project issues and drive issues resolutions for a particular region
    • Compile project metrics and status reports for a particular region in a timely manner
    • Provide weekly and monthly project metrics and status reports to senior management.
    • Ultimate responsible for ensuring post-conversion support plan in place for regional apps
    • Monitor application conversions that business is handling on their own
    • Primary contact for business application owners
    • Manage business / vendor relationship

  • 04/2010 - 07/2011

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Change and Release Management in Various Projects
    • Adopt global change management concept to SAP project requirements
    • Create Production Release Management concept
    • Review existing Release Management documents and adjust to SAP requirements
    • Integrate SAP Target Platform into existing Deutsche Bank infrastructure
    • Analyze Release Management process and extract functional requirements to the Release Management tool solution
    • Create functional tool specification document for Release Management
    • Interview major stakeholder (about 20) regarding their requirements towards a Release Management tool and how they carry out their processes
    • Elaborate use cases for the tool
    • Feedback Release Management process improvements
    • Elaborate Process Interfaces to adjacent processes in Transition Management
    • Review/update and walk through the Release Management Process
    • Manage communication between Release departments in UK and Germany
    • Collate Tool Requirements for Incident Management tool (service.now)
    • Check feasibility
    • Create functional specification
    • Approve technical specification
    • Track development
    • Perform user trainings for newly developed functionality

  • 10/2007 - 03/2010

    • Deutsche Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Project Management of global rollout of the Service Management Tool (service.now)
    • Run service.now/dbSymphony global on-boarding program with a global GT scope managing key contacts from IBIT, GBIT, PCB (Germany & Global), IES and Asset Management IT
    • Acquire requirements for service.now and make sure they are implemented by the engineering department (based on the analysis of as-is support processes)
    • Perform training for globally distributed support groups (USA, UK, Germany, Singapore, Australia, Japan)
    • Report project state to GT senior management
    • Implement Incident Management according to ITIL in Deutsche Bank’s investment banking location in Frankfurt
    • Create project plan / track activities
    • Review major incidents with the subject matter experts
    • Assure service.now/dbSymphony usage, provide training
    • Assure project sign-off

  • 08/2005 - 06/2007

    • Oblicore Inc.
    • 50-250 Mitarbeiter
    • Internet und Informationstechnologie
  • Service Operations/Customer Care - Support-Engineering
    • Communicate with Oblicore customers (major customers in Europe, Israel, India and the USA)
    • Implement and maintain the Oblicore CRM and incident management system
    • Documentation of software bugs and enhancement requests
    • Communication with internal engineering regarding customers bugs and enhancements

  • 07/2003 - 12/2004

    • DHL
    • >10.000 Mitarbeiter
    • Transport und Logistik
  • Setup User Help Desk
    • Manage the project – Evaluate budget & resources, create project reports, create project documentation
    • Analyze support processes of the merged companies
    • Create feasibility study on the basis of the analyzed processes
    • Elaborate a business case for the development and the operation of the central User Help Desk
    • Document the target processes for the central User Help Desk based on ITIL
    • Provide training for additionally on-boarded resources
    • Perform reporting of “Key Performance Indicators”

  • 05/2000 - 12/2002

    • Dresdner Bank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Teamlead Business Process Documentation and Management
    • Perform project planning (Budget, mile stones, human resources)
    • Create a business case for the project
    • Elaborate the Call Center processes
    • Create graphical models of target processes in ARIS Toolset
    • Elaborate the project documents
    • Provide know how in Problem Management
    • Elaborate a concept for Problem Management
    • Gather the necessary information for the concept from the operative departments
    • Analyze the current organization and model the target processes based on ITIL
    • Reconcile target processes with responsible team leaders
    • Create a technical concept for the interface between Remedy and Service Center
    • Evaluate tender offers for services provided by Dresdner Bank End User Services
    • Elaborate tailor-made concepts for internal customers after analyzing their processes and structure
    • Provide expertise as subject matter expert in sales meetings for internal services
    • Design and document target service processes
    • Provide business process consulting
    • Elaborate concepts for the management and optimization of customer service quality
    • Create concepts and implement SLA’s

  • 10/1998 - 11/1999

    • Commerzbank
    • >10.000 Mitarbeiter
    • Banken und Finanzdienstleistungen
  • Training/Coaching - Software Development und Business Process Management
    • Provide Training and Coaching for Commerzbank’s central Second Level Support in Windows NT technologies
    • Perform end user support for 19.000 clients and 1.000 servers, hereby develop software to support administrative tasks effectively and efficiently
    • Create business processes models for Support and the Server Administration departments
    • Lead activities for migration of operational processes to the target processes
    • Actively participate in the companies change management process

ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT
Deutschlandweit
SONSTIGE ANGABEN
Alternative Betriebshaftpflicht bei Gothaer abgeschlossen.
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