project manager, change manager, PMO, communication

2013 - now 
IT Security: Deutsche Bank, Frankfurt

Departments: Chief Information Security Office (CISO), Cryptography Engineering (CTO), Cyber Security, Business and Application Security
Areas: IT Software Development and IT governance
Note: Since I was hired from CISO in general, I was involved in different projects at the same time.
01/2017 – 06/2019  Build up Center of Excellence Cryptography – Change and digitalization project 
(Top5 ITinitiative) 
Strategic goal:Crypto Agility, Automation, Process changes, Service improvements
Without Cryptography secure digital business models are not possible and confidential information can´t be protected properly as required by regulators. So, Management Board decided to establish a strategic Center of Excellence Cryptography to support business units centrally in all matters regarding cryptography for future business and upcoming regulatory requirements. Additionally, future technologies like Block chain and Post Quantum Cryptography should be a permanent topic in IT strategy board meetings of senior management.

Role: Strategic project lead, PMO (multi projects), Change manager

• Positioning within the 2020 IT strategy of Deutsche Bank and creation of strategy for Post Quantum Cryptography (PQC), definition of the goals
• Project planning, staffing, Project controlling, Status reports, KPI reporting and analytics (on Senior Management level)
• Project financial governance, Budget planning
• Clarity process including time recording at the project level
• Management Board engagement sessions, SteCo and ExCo meeting preparation
• Implement of a new project management governance framework (CGF, Change Governance Framework)
• Implementation of new processes for engineering, testing and operations (DevOps)
• Change Request-, Risk- and Issue Management
• Development and implementation of a new Target Operating Model (TOM)
• Implementation of agility framework (Scrum, Kanban), Concept development, Planning and execution of Workshops and Web cast events
• Steering the projects by assisting the Scrum Master and Product Owners
• Handle administrative tasks like planning meeting and overseeing minutes of calls, task tracking
• Communicate with stakeholder from business and understand requirements and needs
• Interact with stakeholders like Solution Engineering, Operations, Solution Product Management, Legal, Compliance, HR, Comms) to align customer benefits and needs
• Manage customer expectations in a responsive manner
• Continuous improvement of quality (deliverables and processes)
• Escalation management including solution finding process
• Development and implementation of team communication framework (up to 70 team members in 3 hubs – Germany, US, Singapore)
• End user communication (e-mail campaigns, user guides, intranet sites, webcasts, staff events) for central crypto services like crypto consulting, the new 24/7 service desk, dbPKI, dbKeyProtect (HSM), dbsmartcard and cloud security services
• Development and implementation of Knowledge Management framework based on confluence tool
• Document and knowledge management
• Provision of tools, templates and central information sources 
• Vendor management (RFP, negotiation, contract, controlling)
• Project management/PMO for sub projects: e.g. PKI Tech Refresh, HSM Modernization, TLS compliance, Key Management engagement initiative for Management and ITAOs, Implementation of S/MIME solution, certificate governance

Tools:
Clarity (Finance/Controlling/Reports), Jira (agile task planning), Jama (requirements management), Visio, Confluence (knowledge management), Microsoft Office, SharePoint (document management)
Communication channels:
Internal newsletter, intranet posts, internal Blog, films for Deutsche Bank Youtube channel, Linked in and facebook posts, engagement videos, townhalls, webcasts, intranet site

12/2016 – 11/2018  Global rollout dbSecureEmail solution to more than 100,000 employees 
(regulatory initiative, IT change project)
Strategic goal:Enable all staff to send and receive sensitive emails
dbSecureEmail is an all staff enterprise product to send and receive encrypted emails in order to fulfill regulatory requirement. The solution is seamless integrated in Outlook and iOS devices was developed in-house, so both sides needs to be managed- the technical readiness and the end user rollout to more than 100,000 employees. 

Role: Strategic project lead, PMO,change manager

• Strategic planning (Positioning within Deutsche Bank IT 2020 strategy)
• Project planning, Project controlling, Status reports, KPI reporting and analytics (on Senior Management level)
• Quality assurance: end user experience test, steering change requests, support SRE (Site Reliability Engineering) e.g exchange of certificates with external partners 
• Rollout management (concept and planning)
• Development and implementation of a global awareness campaign
• Planning of awareness events and trainings including awareness material
• End user communication (e-mail campaigns, user guides, intranet sites, webcasts, staff events)
• Management communication (presentations, events)
• Change management strategy to support business in behavior change regarding emails
• Stakeholder management to prepare technical and end user rollout. Interact with Management Board, Engineering, Operations, Data Lake Unit, Group Comms, Workers Council, Legal, Compliance)
• Development and managing of a pilot
• Escalation management including solution finding process, steering change process
• Vendor management (RFP, negotiation, contract, controlling)
•  Coordination of external communication activities with Group communication
•  Development and implementation of L1, L2, L3 support processes

Tools:
Clarity (Finance/Controlling/Reports), Jira (agile task planning), Visio, Confluence (knowledge management), Microsoft Office, MS Project, Visio, SharePoint (document management), myDB (intranet page), dbnetwork (internal promotion platforms) VOD (Deutsche Bank video on demand platform), service now
Used communication channels:
Internal newsletter, intranet posts, internal Blog, films for Deutsche Bank Youtube channel, engagement videos, webcasts, intranet site


01/2015 – 11/2017  Global Information Security campaigns (for more than 100,000 employees)
(Change management and staff awareness initiatives driven by regulator)
2017 ‘The target is you’ àGerman Brand Award 2018
2015 ‘Behaviour Hacks’ àCorporate Media Award 2016
Strategic goal:
Staff is often unaware about the risks and effects a cyberattack could have. They trust the security technology provided to them. The aim was to raise awareness about how wrong behavior and a faulty ‘human’ firewall can lead to security incidents.
                              
Role: Project manager/PMO, Change manager

• Strategic planning (Importance of awareness activities)
• Analysis of awareness level (staff and management)
• Analysis of all relevant policies
• Definition of ground rules
• Project management, Project controlling, Status reports, KPI reporting and analytics
• Handle administrative tasks like planning meeting and overseeing minutes of calls, task tracking
• Communicate with stakeholder from business and understand requirements and needs
• Development of ground rules and scope definition of the campaigns
• Coordination and implementation of global awareness campaigns
• End user communication (e-mail campaigns, intranet sites, events)
• Stakeholder management (Management Board, Business Units, Group Comms, Legal, Compliance 
• Management reporting 
• Escalation management including solution finding process, steering change process
• Vendor management (RFP, negotiation, contract, controlling)
• Coordination media producing (film, web, print)
• Development of awareness material (one pager, user guides, presentations)
•   Planning and managing of awareness events and trainings
•   Coordination of external communication activities with Group communication

Tools:
Clarity (Finance/Controlling/Reports), Jira (agile task planning), Visio, Confluence (knowledge management), Microsoft Office, MS Project,  SharePoint (document management), myDB (intranet page), dbnetwork and oneline (internal promotion platforms), VOD (Deutsche Bank video on demand platform)

Used communication channels:
Internal newsletter, intranet posts, internal Blog, films for Deutsche Bank Youtube channel, , engagement videos, webcasts, campaign intranet site


04/2013 – 12/2014Key and Certificate Management Governance Project 
(Compliance initiative, IT change project)
Strategic goal:
Digital certificates are key for secure communication between servers and applications. When they are going to expire, critical business applications will immediately stop working. This can lead to significant revenue losses and in worst case to reputation damage. The goal of this initiative was to increase certificate compliance and to minimize the risk of server outages. 

Role: Project manager/PMO, change manager

• Process analysis
• Root cause analysis: Interviews with involved Special Matter Experts (TISO/BISO/ITAO) with the outcome that no or less knowledge about digital certificates was the root cause
• Analysis of staff and management awareness levels
• Development of the action plan (Improvements of processes, awareness strategy)
• Staff and management awareness concept
• Development and of an eLearning about Key and Certificate Management for different groups, so that relevant information could reach the dedicated audience
• Implementation of the eLearning in the standard learning platforms of Deutsche Bank
• Coordination of process changes
• Stakeholder Management (Coordination of awareness activities between the business units, legal unit, group communications and workers council)
• Coordination of management awareness activities (WebEx sessions, email campaign, presentations)
•   Vendor management (RFP, negotiation, contract, controlling)

Tools:
Clarity (Finance/Controlling/Reports), Jira (agile task planning), Visio, Confluence (knowledge management), Microsoft Office, SharePoint (document management), myDB (intranet page), dbnetwork, Connect2Learn (Deutsche Bank standard eLearning platform)        


2012 - 2013  Cinemedia AG 
Locations: Berlin, München, Hamburg, Köln 

01/2012 – 03/2013New Business Development www.cinebook.de
Strategic goal:
Starting a new business in the field of photobooks

Role: Business Developer, Project manager 

• Market research
• New Business Development
• Time to market strategy
• Budget planning
• Project management, Project controlling, Status reports, KPI reporting and analytics
• Handle administrative tasks like planning meeting and overseeing minutes of calls, task tracking
• Development of a product portfolio (b2b, b2c)
• Coordination of product design process
• Recruiting and team building
• Clarification of legal and tax topics
• Marketing and communication strategy (b2b, b2c)
• Development and launch of a website
• Product launch and campaign management including online marketing activities
• CEO Reporting

Tools and methods:
Design thinking, agile development, Asana (task planning) 


2005 - 2011  Powertools: Bosch Europe 

Locations: Bosch Europe (Leinfelden), Lawn & Garden (England), Accessories (Schweiz)

• Central managing of all media activities for product launches of the year (7-9 products, 25 countries) - cost saving initiative
  Strategic goal:
  First, one single unit should manage production and distribution worldwide. Therefore, within one month all countries received their launch package and a new product could be launch globally much faster than before. Second, reduce the all-over media budget significantly.

Tasks:
Project management, building business processes, new target operation model (TOM), governance framework, quality assurance, continuous improvement

• Centralization of media production – cost saving initiative 
  Strategic goal:
  Central management of all media production to reduce the global media production budget significant. For example, there were multiple photo shoots for the same product in different countries.

Tasks:
Process analysis, interviews with responsible people from the other countries, network to studios and copyreader in all countries to ensure quality, implement processes and target operation model

• E-commerce, Implementation of a shop system and digital marketing – digitization initiative  
  Strategic goal:
  Beside the traditional ways of sales (DIY stores), Bosch wants to implement a shop system to give b2c customers the opportunity to buy products online. 

Tasks:
Strategic concept, Stakeholder management, Process analysis, digital marketing strategy 

• First virtual/digital fair in Bosch history – digital transformation initiative 
  Strategic goal:
  Due to budget cuts and decreasing interest of b2b customers to meet at the trade fair in person, Bosch decide to start a new format: a digital fair, where b2b customers can inform themselves virtually about the new products whenever they have time.   

Tasks:
Concept, production and implementation, communication 


1996 - 2008 
Automotive: Daimler AG, Mercedes Benz, Maybach, McLaren SLR, Smart 
Locations: Germany, England, Sweden, South Africa, US, Monaco, France

• ‘Making of’ Maybach and McLaren SLR- pre-sale initiative 
  Strategic goal:
  ‘Making of’ stories from around the world to present customers successful testing of these luxury cars (desert, snow, long distance, racing track)  
  Tasks:
  Stakeholder Engagement, Planning, Media production, postproduction, preparation promotion material for IAA car exhibition in Frankfurt

• Rollout of Mercedes Production System (MPS) at plant Sindelfingen (40000 employees) – quality initiative
  Body shop,paintwork, assembly
  Strategic goal:
  Since cars getting more complex the amount of issues in the manufacturing process significantly increases. Implementation of the new production process, the new continuous improvement process and standardization should increase the quality and reduce the costs. 

• Tasks:

       Rollout planning, Stakeholder Engagement, Communication plan, Media production, staff awareness trainings

• Marketing S-class, E- class, C- class, Smart – marketing initiative 
  Strategic goal:
  All customers get a ‘Making of’ DVD of their car. 

• Tasks:

       Project management, stakeholder management, media production, postproduction, 

• Internal communication – awareness initiative
  Strategic goal:
  Breaking up the silo culture by supporting departments in producing material to raise awareness and share this material with other units that also need to be informed about the same topic. Don’t pay twice for the same thing! 

       Tasks:
       Stakeholder engagement, media production, postproduction

 

• First Business TV in Mercedes Benz history (Plant Sindelfingen, 40,000 employees)  
  Strategic goal:
  To give staff a big picture about all production processes from the body shop to marketing.  

       Tasks:
       Strategy, concept, coordination installation hardware, content production, project management, postproduction


2005 - 2012 
Various special projects with VW, Red Bull, BMW/Mini, Adidas 
Marketing & communication, Branded EntertainmentGoal: Raise attention for products.

• MINI in feature film
• VW up in a chart show concept for TV (Media Control)
• Adidas shoes in film (product placement)                                                                                             
• Red Bull as sponsoring partner for independent feature film

Tasks:

• Project management, stakeholder management, concept, contracts