Schlagworte
Jira
Release-Management
HTML
PHP
Confluence
CSS
ITIL
Interim Management
Projektmanagement
Mysql
Skills
interim management, project management, release management, ITIL, service management, confluence, jira, jira admin, microsoft windows, microsoft office 365, vba, php, mysql, html, css
Projekthistorie
11/2022
-
02/2023
Interim Release Manager - Release and process management, project management
Uniqa Insurance Group
11/2022
-
01/2023
Interim Release Manager
Uniqa Insurance Group
* Interim Release Manager filling in for two vacancies within the previous role as release manager
for the UIP project.
* Reporting, co-ordinating, governance, managing third party vendors, participation in strategy
meetings
* Process management and improvement using Jira and Confluence as the main tools
* Aiding with the recruitment of vacant positions and handover of knowledge
for the UIP project.
* Reporting, co-ordinating, governance, managing third party vendors, participation in strategy
meetings
* Process management and improvement using Jira and Confluence as the main tools
* Aiding with the recruitment of vacant positions and handover of knowledge
11/2020
-
10/2022
Project Manager
Deutsche Bank, Postbank, Private Bank
Project Manager Office 365 rollout - 130.000 clients, 5900 customised applications (VBA)
11/2020
-
10/2022
Senior Project Manager
Deutsche Bank
* Rollout of Microsoft 365 Apps (Office, Teams) across the entire bank, transition from 32-Bit to
64-Bit
* 230.000 devices and 130.000 users
* Managing a team of analysts, engineers and deployment leads
* Responsible for complete dependency analysis, risk management and roll-out
* Designed several processes for pre-analysis and rolling out MS Office 365
* Introduction of Jira for application readiness testing and management -> transition from
SharePoint and Excel to Jira
* Creating a complete project model in Jira for tracking each application
* Ensuring compatibility with applications written for 32-Bit Office
* Compatibility of End-User developed applications through testing and remediation
* Management of Add-ins to ensure upgrade compatibility
* Responsible for data collection, analysis and reporting
* Collection of raw data from various sources including Azure, data warehouses and Microsoft
collection systems
* Reporting regular status updates at all levels from monthly management meetings to daily
operational status reports
* Responsible for turnaround strategy.
* Ensuring that users actually transition to Microsoft 365 by the deadline
* Pushing migrations to eligible users while ensuring service desk tickets and disruption remain
within the SLAs and users are not blocked from working
64-Bit
* 230.000 devices and 130.000 users
* Managing a team of analysts, engineers and deployment leads
* Responsible for complete dependency analysis, risk management and roll-out
* Designed several processes for pre-analysis and rolling out MS Office 365
* Introduction of Jira for application readiness testing and management -> transition from
SharePoint and Excel to Jira
* Creating a complete project model in Jira for tracking each application
* Ensuring compatibility with applications written for 32-Bit Office
* Compatibility of End-User developed applications through testing and remediation
* Management of Add-ins to ensure upgrade compatibility
* Responsible for data collection, analysis and reporting
* Collection of raw data from various sources including Azure, data warehouses and Microsoft
collection systems
* Reporting regular status updates at all levels from monthly management meetings to daily
operational status reports
* Responsible for turnaround strategy.
* Ensuring that users actually transition to Microsoft 365 by the deadline
* Pushing migrations to eligible users while ensuring service desk tickets and disruption remain
within the SLAs and users are not blocked from working
11/2018
-
10/2020
Release Manager
Uniqa Insurance Group
11/2018
-
10/2020
Senior Release and Demand Manager
Uniqa Insurance Group
* Senior Release and Demand Manager for UNIQA Insurance Platform
* Responsible for release of production and development streams
* Complete dependency management, reporting and governance
* Responsible for the re-design of workflows and their implementation in Jira
* Reduction of turnaround times and procedural cycle times
* Demand management: Responsible for assessing client requirements and translating these into
solutions and technical requirements for development teams
* Managing the complete phase from conceptualization through to Go-live and production. Planning of
deliverables in Sprints via Jira Tasks. Overseeing test environments and deployment coordination.
Incident and Defect management.
* Redesigning the complete workflow from demands to conceptualization and development to deployment
and production.
* Redesigning the demand process and shifting management methodology to a proactive
customer-oriented approach.
* Reduction in turnaround time up to 3-6 months
* Clarity in reporting and planning - unified Jira reporting
* Proactive risk management and customer engagement
* From Lean manufacturing: Eliminating waste (procedures for the sake of procedures), refocusing on
customer and business oriented procedures only (customer value, necessary business procedures such
as scope change, and compliance procedures
* Responsible for release of production and development streams
* Complete dependency management, reporting and governance
* Responsible for the re-design of workflows and their implementation in Jira
* Reduction of turnaround times and procedural cycle times
* Demand management: Responsible for assessing client requirements and translating these into
solutions and technical requirements for development teams
* Managing the complete phase from conceptualization through to Go-live and production. Planning of
deliverables in Sprints via Jira Tasks. Overseeing test environments and deployment coordination.
Incident and Defect management.
* Redesigning the complete workflow from demands to conceptualization and development to deployment
and production.
* Redesigning the demand process and shifting management methodology to a proactive
customer-oriented approach.
* Reduction in turnaround time up to 3-6 months
* Clarity in reporting and planning - unified Jira reporting
* Proactive risk management and customer engagement
* From Lean manufacturing: Eliminating waste (procedures for the sake of procedures), refocusing on
customer and business oriented procedures only (customer value, necessary business procedures such
as scope change, and compliance procedures
03/2018
-
11/2018
Project Manager
Raiffeisen Bank International
03/2018
-
11/2018
Senior Project Manager
Raiffeisen Bank International
* Senior Project Manager for Windows 10 migration and new hardware rollout
* 3500 Clients, 680+ Business Applications, 180+ Base applications
* Process design, testing management, governance
* Managing the complete rollout from application testing to delivery
* Designing and implementing business processes for governance of applications
* Coordinating new security rules across platforms
* Managing 180 application managers and a team of 7 people
* Design and implementation of a structured and governed methodology, implementation into Jira
* Implementation of test procedures
* Phased approach of SIT, QA and UAT, phased approach of pre-pilot, pilot, test and bulk users
* Change management with change team
* Rollout in September, phased over three months
* Testing management of applications, processes and rollout
* 3500 Clients, 680+ Business Applications, 180+ Base applications
* Process design, testing management, governance
* Managing the complete rollout from application testing to delivery
* Designing and implementing business processes for governance of applications
* Coordinating new security rules across platforms
* Managing 180 application managers and a team of 7 people
* Design and implementation of a structured and governed methodology, implementation into Jira
* Implementation of test procedures
* Phased approach of SIT, QA and UAT, phased approach of pre-pilot, pilot, test and bulk users
* Change management with change team
* Rollout in September, phased over three months
* Testing management of applications, processes and rollout
04/2017
-
03/2018
Project Manager
Consors Finanz
Project Manager - multiple projects including mobile app development and customised systems.
04/2017
-
03/2018
Senior Project Manager
Consors Finanz
* Program Manager for Partner Relationship Management, Project Manager for three telecom projects
* Partner Data Management
* Know Your Intermediary, Know Your Customer
* Commission Calculation
* Centralized Web Services Gateway
* Managing a key compliance program with various sub projects
* Focusing on customer and user usability while implementing new compliance related requirements
* Validating designs, implementation
* Stakeholder alignment
* Managing architects, business analysts and development teams (on- and offshore)
* Implementing a key digitalisation program which incorporated a single system to manage all partner
data, conditions and commissions
* Decommissioning manual processes and tools
* Automating processes through workflows with segregation of duties
* Centralising commission management and calculation processes
* Creating a centralized gateway for web services and calls to external systems for reuse by other
applications
* Implementing automated telephony additions to the call centre
* Speech recognition
* Outbound campaign manager
* Voice recording options
* Partner Data Management
* Know Your Intermediary, Know Your Customer
* Commission Calculation
* Centralized Web Services Gateway
* Managing a key compliance program with various sub projects
* Focusing on customer and user usability while implementing new compliance related requirements
* Validating designs, implementation
* Stakeholder alignment
* Managing architects, business analysts and development teams (on- and offshore)
* Implementing a key digitalisation program which incorporated a single system to manage all partner
data, conditions and commissions
* Decommissioning manual processes and tools
* Automating processes through workflows with segregation of duties
* Centralising commission management and calculation processes
* Creating a centralized gateway for web services and calls to external systems for reuse by other
applications
* Implementing automated telephony additions to the call centre
* Speech recognition
* Outbound campaign manager
* Voice recording options
01/2017
-
03/2017
Project Manager - Windows 10 rollout
s-IT Solutions
01/2017
-
03/2017
Project Manager
s-IT Solutions (Erste Bank)
* Project Manager for Windows 10 Upgrade Application Stream
* Project Manager for Mac @ Work
* Managing the analysis and redevelopment of bank applications to be Windows 10 compatible.
* Managing liaison between core Windows delivery teams and application owners
* Coordinating test environments and requirements
* Governance and reporting
* Introducing a project management methodology
* Organising the project structure, budgets and responsibilities according to domains
* Analysis phase successfully completed and detailed budget approved
* Base Windows 10 rollout into test domains completed
* Project Manager for Mac @ Work
* Managing the analysis and redevelopment of bank applications to be Windows 10 compatible.
* Managing liaison between core Windows delivery teams and application owners
* Coordinating test environments and requirements
* Governance and reporting
* Introducing a project management methodology
* Organising the project structure, budgets and responsibilities according to domains
* Analysis phase successfully completed and detailed budget approved
* Base Windows 10 rollout into test domains completed
02/2016
-
12/2016
Project Manager - Windows 10 rollout
BNP Paribas Fortis Bank
02/2016
-
12/2016
Project Manager
BNP Paribas Fortis Bank
* Desktop refresh remediation of +2200 applications in order to make them platform and environment
independent for new (BNP) group Windows Platform, including analysis, remediation, extensive testing
and production release.
* Managing Mainframe, Middleware, Java and .NET development teams
* Desktop refresh for 23.000 desktops in Belgium
* Managing the analysis and re-development of bank applications to be platform independent,
eliminating dependencies on bespoke environment
* Integration with Middleware
* Managing analysis and redevelopment of legacy applications from C(++) to Java and .NET
* Managing third party developers TCS and Sopra Steria
* Systems connection to Isabel, National Bank and other payment gateways
* Designing and creating test procedures and cases for testers
* Follow up of issues detected in Quality Center
* Remediation of 800+ affected applications
* Managing functional and technical releases of applications in line with bank release slots
* Remapping of requirements of 13 legacy applications to bank standards
* Functional and technical rewrites of Middleware applications without disturbing front end
applications
independent for new (BNP) group Windows Platform, including analysis, remediation, extensive testing
and production release.
* Managing Mainframe, Middleware, Java and .NET development teams
* Desktop refresh for 23.000 desktops in Belgium
* Managing the analysis and re-development of bank applications to be platform independent,
eliminating dependencies on bespoke environment
* Integration with Middleware
* Managing analysis and redevelopment of legacy applications from C(++) to Java and .NET
* Managing third party developers TCS and Sopra Steria
* Systems connection to Isabel, National Bank and other payment gateways
* Designing and creating test procedures and cases for testers
* Follow up of issues detected in Quality Center
* Remediation of 800+ affected applications
* Managing functional and technical releases of applications in line with bank release slots
* Remapping of requirements of 13 legacy applications to bank standards
* Functional and technical rewrites of Middleware applications without disturbing front end
applications
03/2015
-
12/2015
Project Manager - Offshoring
Axa Bank and Insurance
03/2015
-
12/2015
Project Manager
Axa Bank and Insurance
* Offshoring 70+ positions without social impact
* Finding ways of offshoring jobs by releasing contractors, shifting responsibilities and tasks to
internal employees, offshoring production runs while keeping core competence in house. Segregation
of data and access compliant to *203
* Project manager reporting to program manager
* Full budget responsibility
* Full scope definition, requirements from business for offshoring 70 positions
* Analysis of full impact of technology, social and legal aspects
* Designing methodology for knowledge transfer
* Stakeholder communications
* Technical and business requirements gathering
* Working with offshored teams
* Organizing workshops with management
* Offshored 35 positions without social impact
* Prepared Wave II for another 37 positions
* Framework for future offshoring activities
* 3,8 million EUR savings per year
* Finding ways of offshoring jobs by releasing contractors, shifting responsibilities and tasks to
internal employees, offshoring production runs while keeping core competence in house. Segregation
of data and access compliant to *203
* Project manager reporting to program manager
* Full budget responsibility
* Full scope definition, requirements from business for offshoring 70 positions
* Analysis of full impact of technology, social and legal aspects
* Designing methodology for knowledge transfer
* Stakeholder communications
* Technical and business requirements gathering
* Working with offshored teams
* Organizing workshops with management
* Offshored 35 positions without social impact
* Prepared Wave II for another 37 positions
* Framework for future offshoring activities
* 3,8 million EUR savings per year
04/2014
-
02/2015
Project Manager
DEKRA Claims and Expertise
* Project Manager reporting to COO
* Analysis and documentation of all back office systems (claims management, EDI systems from 3rd
party suppliers, document management and legacy ERP), both technical and functional, work orders to
third party suppliers
* Project management for integration of SAP and back office legacy systems, work orders to third
party suppliers (IBM and HQ)
* Analysis and requirements gathering for new claims management system development, managing project
with business and developers
* Managing all third party developers
* Stakeholder communications
* Organizing workshops and presentations
* Matching global versus local requirements (tax and compliance legislation) for SAP
* International data interchange between insurance claims channels
* Data interchange between SAP and other legacy systems
* New development of a claims management system
* Setting up governance and aligning stakeholder expectations with business needs
* Analysis and documentation of all back office systems (claims management, EDI systems from 3rd
party suppliers, document management and legacy ERP), both technical and functional, work orders to
third party suppliers
* Project management for integration of SAP and back office legacy systems, work orders to third
party suppliers (IBM and HQ)
* Analysis and requirements gathering for new claims management system development, managing project
with business and developers
* Managing all third party developers
* Stakeholder communications
* Organizing workshops and presentations
* Matching global versus local requirements (tax and compliance legislation) for SAP
* International data interchange between insurance claims channels
* Data interchange between SAP and other legacy systems
* New development of a claims management system
* Setting up governance and aligning stakeholder expectations with business needs
10/2010
-
06/2013
Project Manager
Goodman Group
10/2010
-
06/2013
Project Manager
Goodman Group
* Full end to end implementation of procure to pay system (Basware)
* Requirements gathering for 3rd party system developers
* Technical requirements gathering for IT department
* Gap analysis of financial system upgrade for property fund companies
* Analysis for linking procurement system with automated payments system (Isabel)
* Liaison between business and IT
* Organizing workshops
* Regular stakeholder communication
* Implementation of an end to end procure to pay system with full automated integration with
financial systems, document scanning and treasury payment systems
* Upgrade of financial package for the various funds and 150+ entities (CODA)
* IT Service improvement plan re-aligning IT with the business
* Saving of 4 FTE
* Requirements gathering for 3rd party system developers
* Technical requirements gathering for IT department
* Gap analysis of financial system upgrade for property fund companies
* Analysis for linking procurement system with automated payments system (Isabel)
* Liaison between business and IT
* Organizing workshops
* Regular stakeholder communication
* Implementation of an end to end procure to pay system with full automated integration with
financial systems, document scanning and treasury payment systems
* Upgrade of financial package for the various funds and 150+ entities (CODA)
* IT Service improvement plan re-aligning IT with the business
* Saving of 4 FTE
01/2002
-
12/2010
IT Director
Sapa Building Systems
01/2002
-
12/2010
IT Director
Sapa Building System Group
* International group IT responsibility with 36 reports
* 7 countries and 32 sites
* Complete responsibility for budget, strategy, resources
* Member of international management team of Managing Directors, Plant Managers and
Directors
* Reporting directly to CEO
* Implementation of global standards across the group
* Implementation of an automated global reporting system
* 7 countries and 32 sites
* Complete responsibility for budget, strategy, resources
* Member of international management team of Managing Directors, Plant Managers and
Directors
* Reporting directly to CEO
* Implementation of global standards across the group
* Implementation of an automated global reporting system
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