Digital Workplace Automation Lead
ACCENTURE
(Industrie und Maschinenbau, >10.000 Mitarbeiter)
Schlagwörter
Skills
As of now I am working as a manager for Digital workplace. I fulfill following roles and responsibilities:
Service Integration and Automation lead
- Led a team of CMDB managers and experts, Resolve automation managers and experts, Azure developers, effectively managing their schedules and priorities.
- Implemented an automation framework with a 98% success rate, supporting 200k clients.
- Managed customer relationships, handling implementations and demands while providing excellent support.
- Resolved escalations from central IT or business teams of customers.
- Implemented 18 service requests for custom and complex solutions.
- Co-led the operational readiness stream for overall project success.
- Managed various technologies including PowerApps, Power Platform, myIT development, Snow Integration, Resolve automation, Azure automation, Intune, Azure AD and PowerShell.
- Enabled and transitioned all implementations to business-as-usual teams.
- Oversaw the implementation of approximately 350k volume.
- Conducted impactful workshops to enhance project progress and quality.
- Explored alternative solutions for ITSM integration and made joint decisions on the implementation approach.
- Collaborated on defining scope, actions, and expected outcomes of service requests.
- Created and finalized service request designs and payload definitions.
- Developed a configuration item state chart and myIT service definitions.
- Managed customers ITSM development stories for efficient execution.
- Designed a process for handling unused clients.
- Developed service request designs for backend automation.
Product readiness lead
- Conducted assessments and analyzed the product's readiness.
- Identified gaps and areas for improvement.
- Developed and implemented strategies to enhance readiness.
- Coordinated testing and quality assurance activities.
- Gathered feedback and incorporated changes.
- Executed training programs for internal teams.
- Managed the creation and maintenance of user guides and manuals.
- Monitored key performance indicators and metrics.
- Proactively addressed issues and challenges.
Service Integration and Automation lead
- Led a team of CMDB managers and experts, Resolve automation managers and experts, Azure developers, effectively managing their schedules and priorities.
- Implemented an automation framework with a 98% success rate, supporting 200k clients.
- Managed customer relationships, handling implementations and demands while providing excellent support.
- Resolved escalations from central IT or business teams of customers.
- Implemented 18 service requests for custom and complex solutions.
- Co-led the operational readiness stream for overall project success.
- Managed various technologies including PowerApps, Power Platform, myIT development, Snow Integration, Resolve automation, Azure automation, Intune, Azure AD and PowerShell.
- Enabled and transitioned all implementations to business-as-usual teams.
- Oversaw the implementation of approximately 350k volume.
- Conducted impactful workshops to enhance project progress and quality.
- Explored alternative solutions for ITSM integration and made joint decisions on the implementation approach.
- Collaborated on defining scope, actions, and expected outcomes of service requests.
- Created and finalized service request designs and payload definitions.
- Developed a configuration item state chart and myIT service definitions.
- Managed customers ITSM development stories for efficient execution.
- Designed a process for handling unused clients.
- Developed service request designs for backend automation.
Product readiness lead
- Conducted assessments and analyzed the product's readiness.
- Identified gaps and areas for improvement.
- Developed and implemented strategies to enhance readiness.
- Coordinated testing and quality assurance activities.
- Gathered feedback and incorporated changes.
- Executed training programs for internal teams.
- Managed the creation and maintenance of user guides and manuals.
- Monitored key performance indicators and metrics.
- Proactively addressed issues and challenges.
Projekthistorie
12/2021
-
bis jetzt
Aktuell: Migration von 220k clients von einer SCCM zu einer Intune only Lösung (Weltweit größtes Intune only Projekt)
Co-Lead Operational Readiness Workstream
In a nutshell:
- Transformation und Management des aktuellen Services zu einer cloud only Lösung mit starkem Fokus auf Automatisierung
- Design, Architektur und Implementierung von High-Code und Low-Code Lösungen zur Elimination von manuellen Aufwänden
- Management und Ownership von höchstkritischen Themen, die über die workstreams hinaus Impact haben
Co-Lead Operational Readiness Workstream
In a nutshell:
- Transformation und Management des aktuellen Services zu einer cloud only Lösung mit starkem Fokus auf Automatisierung
- Design, Architektur und Implementierung von High-Code und Low-Code Lösungen zur Elimination von manuellen Aufwänden
- Management und Ownership von höchstkritischen Themen, die über die workstreams hinaus Impact haben
Reisebereitschaft
Nur Remote verfügbar
