RG

Rohit Goyal

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Letztes Update: 17.05.2023

Service Delivery / Project Manager

Firma: ZEROSANDONES UG (hb)
Abschluss: Master Degree
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (Muttersprache)

Dateianlagen

Rohit-Goyal-Sr_160523.pdf

Skills

  • Senior stakeholder management, executive reporting, and organizational program management. 
  • Vendor and supplier management for large deliveries and top 10 customers in the Cloud Adoption program.
  • Managed 150+ employees in EMEA and 50+ staff offshore for Cloud Operations and Migrations projects.
  • Working closely with Public Managed Cloud providers for transformation programs, skill uplift, and continuous learning.
  • Resource hiring and talent acquisition of over 100+ FTEs from global resource pools for building operational support teams in the UK, Germany, Netherlands, Poland, and the Czech Republic.
  • Service Delivery and ITSM process fulfilment, including complex change management.
  • Product strategies and roadmap creation, business strategy mapping with IT services.
  • Building, Manage & Operate teams for global IT Operations, DevOps, Cloud, and Infrastructure Consulting. Proactive hiring and building pool of Cloud Engineers, Developers and Architects for international Cloud Transformation programs for customers across the globe.
  • I manage successful product development , payment integration over PSD-II, IT infrastructure, IT operations, DevOps, and software development teams. 
Data Center / Cloud Transformation / IT Infrastructure / IT Operations / ITIL / Service Design / Supplier Management / Operational Excellence / IT Outsourcing

Projekthistorie

02/0000 - bis jetzt
Cloud Transformation / IT Infrastructure / Cloud Migration and Adoption
Rackspace GmbH (1000-5000 Mitarbeiter)

  • Providing strategic leadership and direction for delivering global IT services and support to 15+ customers across EMEA, as well as Architecture design and deployment strategies
  • Managed extensive Cloud Infrastructure with over 210 accounts on AWS for 40 DevOps Project teams, Microsoft Office 365 17000+ mailboxes and Azure Virtual Desktop (AVD) up to 1000+ session hosts, 10000 users and 72 software packages
  • Planning and Migrations to Public Cloud over AWS, Azure and GCP.
  • Building ITSM processes, runbooks, escalation procedures and performing assessments to identify opportunities for service improvements and value add to the end customer.
  • Disaster Recovery and High Availability strategics for multi-platform engagement. 
  • Building new service offerings for customers and IT support functions across various Public Clouds. 
  • Proactively hired over 150+ Cloud Engineers, DevOps, and Cloud Architects to build EMEA support teams across the UK, Germany, Netherlands, Poland, and the Czech Republic for Public Cloud Managed business.
  • Build & maintain a network of cross-functional technical resources with Rackspace and chosen partners to efficiently match customer demand with high-quality Architecture and Engineering skills on AWS, GCP, Terraform, and other CI/CD tools
  • Collaborate with Sales and manage presales efforts to ensure timely delivery of proposals to drive organic account growth. 
  • Point of escalation for customers, Rackers, and partners as part of service delivery.
  • Maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

02/0000 - 05/2023
Director CX Digital Cloud Transformation / Head PMO / Product Owner
SAP Customer Experience GmbH (Internet und Informationstechnologie)

  • Program Managed Multi Cloud and Hybris Platform Services for global customers.
  • Managing a strong Scrum development team to drive implementation of e-commerce SaaS platform using SAFe and built CI/CD pipelines for seamless DevOp’s.
  • Streamlining Scrum Process, gap analysis and cross functional team management.
  • Benchmarking customer project over S/4 HANA Migration and quality dashboards.
  • Built IT Operations and Support team for Level L2/L3 teams for on call support and Major Incident Management (MIM)
  • Drive SAPs digitalization in Sales and influence SAP’s e-commerce product development
  • Led as Head of PMO for SAP CX project and Program Management Office (PMO) for all cross LoB.
  • Managing IaaS team for Infrastructure blueprint readiness for code deployments for SaaS platforms.
Lead operations within the Support organization to build processes for managing production downs and support for mission-critical customers. This business unit manages 24xX3657 operations across the globe, ensuring support for business continuity resulting in a reduction of 20% downtime within 6 months

05/2023 - 01/0000
Organization Management / IT Project Management / IT Software Development / Vendor Manageent
eClear AG (50-250 Mitarbeiter)

  • Build partnerships and work with the product engineering team here in the EU to define and lead essential innovative product experiences that users will love and IT will trust.
  • Built IT Operations, IT Infrastructure, and IT Consulting teams. With growth from 10 FTEs to 80 FTEs to support customers across EMEA.
  • Advocate for new technologies adoption into the organization. Technology and tools selection for all IT functions and help as a Technical Advisor for SAP BTP, SAP ERP Integrations etc. 
  • Architected solutions for product concept, design and integration documents for seamless product development and support. 
  • Program Managed SAP Commerce Cloud and SAP BTP integration for web shop and mark place solutions.
  • Managed partners such as SAP and critical service providers for timely delivery of projects. 
  • Negotiated contracts and budgeting for IT Operations, Infrastructure and consulting BU’s. 
  • Build ITSM function to support Incident, Problem, Change and Service Request for all customers across the EMEA region. 

Reisebereitschaft

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