Alexander Etzel verfügbar

Alexander Etzel

Projekt Manager, Interim Manager, Management Consultant in den Bereichen Telekommunikation und Inter

verfügbar
Profilbild von Alexander Etzel Projekt Manager, Interim Manager, Management Consultant in den Bereichen Telekommunikation und Inter aus Langenfeld
  • 40764 Langenfeld Freelancer in
  • Abschluss: Dipl.-Betriebswirt (FH)
  • Stunden-/Tagessatz: nicht angegeben
    bitte sehen Sie von Anfragen ab, welche unter einem Tagessatz von 1000 Euro liegen. Danke
  • Sprachkenntnisse: englisch (verhandlungssicher)
  • Letztes Update: 31.05.2015
SCHLAGWORTE
PROFILBILD
Profilbild von Alexander Etzel Projekt Manager, Interim Manager, Management Consultant in den Bereichen Telekommunikation und Inter aus Langenfeld
SKILLS
Management Skills (excerpt)
Line Management
Project Management
Management experience (up to 250 people)
Product Management
Service Marketing
Managed Services
Service Level Management (SLA)
KPI-Management
Outsourcing
Risk Management
Change Management

Technical / IT Skills (excerpt)
ITIL / eTom
Scrum (Scrum Master)/ agile Projekt-Management / agile Leadership-Model
PMI (Projekt Management Professional)
Auditor
Business Requirement Specification
Object-oriented analysis and design,
Service Oriented Architecture
Open Systems Interconnection Reference Model
Operations Support Systeme (OSS, NGOSS)
Business Process Management (BPM)
Workflow Management
Business Process Reengineering
Business Support Systeme (BSS)
Business Analysis
Business Intelligence
MS Word, MS Excel, MS Powerpoint, MS Projekt, MS Visio
SAP / Oracle
REFERENZEN
International Telco Provider - India/UK/Germany
Interim Manager Service Desk
Responsilbe for a global SAP Service Desk based in India which works for 120.000 users in more than 25 countires all over the world. 
 
- Develop and manage the department's strategic business plan and budget. Utilize external resources to ensure operations reflect a world 
class contact center environment (standards, technology, processes, etc.) 
- Create and implement personnel and operational standards and best practices for all aspects of the operation: workforce management, quality assurance, new product and /or process on-boarding, and finance contact center. Interacts, as needed, with leadership teams from other operational areas to resolve cross functional servicing needs and issues, furnish needed information, clarify actions, special projects as assigned, etc. 
- Management of staff performance and output: ensure compensation structure encourages optimal performance in the areas of productivity and quality. Creates measurements for increased performance. Improve efficiencies through technology and tools to decrease calls and promote timely resolution. Optimize staffing forecast model to monitor daily, weekly and monthly growth and trends 
- Coach, train and educate staff and leaders in all areas as to the tools and expertise required/available to support overall corporate objectives
 
International Telco Provider - India/UK/Germany
Transition Manager Service Center
 
Responsible for the transition of a Global Service Desk from Europe to India.
 
Project Planning
Process Definition
Transition Planning
Design Verification
Project Plan Documentation
Process Documentation
Initiate Pilot process
BAU / Full Rollout process

International Telco Provider - UK
Demand Manager

Responsible for the interaction of all involved GESO range of technical and monetary valuation of global demand requests
Responsible for risk and resource modelling for Pre Go Live activities within GESO
Responsible for development and delivery of IT Support Operating Models and Governance Models within GESO
Responsible for technical alignment between GESO and Business partners across Finance / SCM / HR
Responsible for pre Go Live New Demand and alignment between Change Mgt activities, Support Enablement, Release and deployment activities, capacity management and Offshore IT support (IBM)
Involvement in IT support design, management and transformation
Organizing and conducting process design and validation workshops with stakeholders
Responsible for local management reporting, KPI´s and budget forecasting


National Telco Provider -Germany
Interim Project Manager

Management of the areas of business analysis, business process management and system change management
Project management for all launch and pre-launch activities of the new mobile brand "your phone" at all technical levels
Operational and technical responsibility for the implementation of all brand-specific requirements in the areas of contract management, product management, customer self-care portal, distribution channels (POS and online), business intelligence and business process systems, service centers and weaving
Reviews of product strategies and collective products
Review of cost and effort estimates
Review of Marketing and Sales requirements in relation also IT-based requirements
Operational responsibility for the introduction of new tariffs


International Telco Provider - UK and Germany
External Hosting Consultant

Accompanied by an RFI (volume p.a.> 15.Mio GBP) for global application hosting (internal and 3rd party applications as well as various data ranges) for classic server hosting, full-service hosting and cloud-based hosting
Development of a balanced scorecard for evaluation of the vendors
Implementation of a RFQ at 6 global providers
Carry out a detailed performance test and RFP at 3 suppliers
To report a summary with detailed individual evaluations and a detailed provider recommendation
Presentation of the solutions at the Vodafone Global Innovation Board


International Venture Capitalist - Moskow
Strategic Consultant

Examination and audit of a potential aquisition in the field of alternative mobile operator (MVNO) in Russia
Auditing of technical and sales departments as well as the final report based on:
Overall organisation
Technical processes
Partners and Vendors
Sales pipeline
Final evaluation under commercial and technical aspects (such as SWOT analysis, turnaround analysis) based on the business plan and opportunities analysis based on the Russian market as a whole.


International Telco Provider - Germany
Reporting Manager

Responsible for the implementation of a reporting system for the EVO Demand Management process within the strategic project "EVO" based on SAP
Responsible for the maintenance of a single overall project standards based on ITIL and e-tom (Centralised Global IT)


National Social Network - Germany
Interim CTO

Control of the 6 Scrum Master and up to 25 parallel work streams (multi-project management / scope within the activity approximately 3500PT)
Reporting of Time, Scope and Budget to investors
Project Owner and Scrum Master for the integration of VoIP and video function on the basis of "adobe FMS 4" (see http://www.welt.de/print/welt_kompakt/webwelt/article11464255/VZ-Netzwerke-vs-Facebook-Videochat-angekuendigt.html) and (http://www.tarif4you.de/news/n16635.html) within the product "Plauderkastens" as well as a mobile VoIP solution on mobile devices (apps and mobile website) in conjunction with Jajah
Implementation of service areas, software and operational management in Amazon EC 2-Cloud (PaaS)


International Telco Provider - Germany
Consultant VPN-Strategy with focus on networks site

Analysis of status quo of the product range of Deutsche Telekom
Conducting stakeholder interviews
Conducting market and competitive analysis
Quantification and qualification VPN market in Germany
Analysis of customer requirements and market trends
Final evaluation and presentation of results to the Board


International Telco Provider - Luxemburg
Technical Consultant

Responsible project manager for dedicated sub-projects in relation to the commissioning and ongoing operation of a roaming hubs
Takeover of the project after feasibility study and responsible for the implementation of the following dedicated areas:
Customer Care System
SIM Card Management System
Business Requirement Specification for Roaming Discount Management
Coordination of all internal and external service partners


International Telco Provider - UK
Interim Manager for Business Management ERP Systems

Manage strategic initiatives ‘end to end’ on behalf of Head of IT for planning the technical merger between Orange UK and t-Mobile UK
Define and direct the ERP Roadmap and Architecture to ensure scalability, usability and containing cost of ownership? in particular in relation to the merger of both companies
Supplier management (software vendors / system integrators / support partners)


International Telco Provider - Germany
Project Manager for mobile services

Project manager responsible for the mobilization of the company's own online portals (Load and Scout Group) in mobile websites and mobile apps (iphone / Android)
Formulation of Product Proposition (incl. Concept Study) as well as participation in the performance specifications (proposition Processes)
Coordination and consultation with internal departments, partner management, IT, finance, marketing, technology
Implementation of rapid prototyping methods to optimize elements of the project objectives in terms of time and quality
Accompanying introduction process


International Telco Provider - Germany
Plattform Consultant

Strategic advice on the analysis of outsourcing business intelligence platform as part of an RFQ / RFP process (responsible Bid Manager)
Evaluation of existing BSS and OSS systems towards future planning and application in e-tom aspects
Planning and analysis of a possible migration scenarios in relation to business process optimization and cost trends


International Roaming Provider - Swiss
Strategic Consultant

Advice on the development of a pan-European MVNO
Creation of sales and marketing, key account concepts
Negotiations with several national MNO for the integration of services on an IN platform for the use of multi-IMSI and multi-roaming scenarios (pan-european MVNO)


International Telco Provider - Germany
Interim Manager Technical Department

Interim manager for the areas of business analysis, business process management and system change management
Reviews of product strategies and collective products (voice, mobile data and mobile terminals)
Management and control of national business-unit-reaching solution projects and complex IT projects in collaboration with Vodafone TCC departments and Arvato Systems
Preparation of Feasibility Studies and Solution Concepts in collaboration with developers, system architects and analysts at Vodafone D2 (departments: Technology, IS, Wholesale and TCC)
Preparation of cost and effort estimates
Review of Marketing and Sales requirements regarding systemic requirements
Operational responsibility for the introduction of new Brand Partners and tariffs


International Telco Provider - Germany
Project Manager MVNO

Project management for all launch and pre-launch activities of the mobile brand BILDmobil (Axel Springer AG)
Operational and technical responsibility for the implementation of all brand-specific requirements in the areas of contract management, product management, customer self-care portal, distribution channels (POS and online), business intelligence and business process systems, Service Center
Leadership of all involved external service provider (MNO / Billing / CRM / Activation / Web Portal / Service Center / Mobile Portal / Logistics / Payment)
Strategic advice in relation to the further development of mobile portal against Axel Springer AG
Strategic advice based on ARPU increase and optimization of user behavior and product options


International Telco Provider - Germany
Business Analyst MVNO

Responsible for planning the architecture and detailed design of a complete Business Support and Operational Support Systems (based on ArvatoSystems) with user interfaces to customer service and front-end, service partners and the core network (Vodafone Intelligence Network)
Project management for the implementation of a SIM Application Toolkit for the automatic configuration of devices
Project management of the technical specification of the first free mobile web portal in a no-frills offer (integral part)
Control of application development at national and international level and line of the test team
ZEITLICHE UND RÄUMLICHE VERFÜGBARKEIT
worldwide
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