Profilbild von Merve Silahci CCO, Digital Transformation and CX Manager aus Duesseldorf

Merve Silahci

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Letztes Update: 22.03.2024

CCO, Digital Transformation and CX Manager

Abschluss: Diploma Program Business and Marketing (UC Berkeley), B.Sc. Industrial Engineering (Istanbul Ticaret University)
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (gut) | englisch (verhandlungssicher) | französisch (verhandlungssicher) | türkisch (Muttersprache)

Dateianlagen

Merve-Silahci-CV-F_220324.pdf

Skills

Provide expert guidance in steering transformation projects with a focus on digital innovation, crafting customer experience strategies, and optimizing operational efficiency.

Projekthistorie

Reisebereitschaft

Weltweit verfügbar

Sonstige Angaben

List of Skills
  • Business Insights
  • Customer Insights
  • Customer Voice / Voice of Customer / Voc
  • Design Research
  • Insight-Driven
  • Insights
  • Personas
  • Qualitative
  • Quantitative
  • Research
  • Voice of The Customer Program
  • Advocacy
  • Advocate
  • Advocating
  • Analytics
  • B2B
  • B2C
  • Business Development
  • Business Innovation
  • Business Process Improvement
  • Business Process Management
  • Business Requirements
  • Center of Excellence
  • CES
  • Client Experience
  • Commerce
  • Consumer Excellence
  • Consumer Experience
  • Consumer Focus
  • Contact Centers / Service Centers / Call Centers / Customer Service / Customer Support
  • Continuous Improvement
  • CRM
  • CSAT
  • Customer Advocacy
  • Customer Centric
  • Customer Centricity
  • Customer Engagement
  • Customer Excellence
  • Customer Experience
  • Customer Experience Design
  • Customer Experience Management
  • Customer Feedback
  • Customer Focused Selling
  • Customer Journey / CJ
  • Customer Journey Management
  • Customer Loyalty
  • Customer Management
  • Customer Obsessed
  • Customer Obsession
  • Customer Orientation
  • Customer Relationship Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Strategy
  • Customer-Centric
  • CX
  • CXM
  • Data-Driven
  • Design Strategy
  • Design Thinking
  • Digital Business
  • Digital Customer
  • Digital Customer Experience
  • Digital Experience
  • Digitalisation
  • Digitalization / Digitization
  • DX
  • E-Commerce
  • Ecommerce
  • Excellence Program
  • Experience Design
  • Experience Excellence
  • Experience Management
  • Experience Manager
  • Experience of
  • Experience Strategy
  • Experience Technology
  • Global CX
  • Global Experience
  • Global Customer
  • Globalization
  • Improvement of Processes
  • Innovation
  • Innovation Management
  • Innovation Manager
  • International CX
  • International Digital
  • International Experience
  • Journey
  • Journey Map
  • Journey Mapping
  • Key Metrics / KPIs
  • Knowledge Management
  • Loyalty
  • Loyalty Program
  • Marketing Technology
  • Nps / Net Promoter Score
  • Omni-Channel
  • Process Design
  • Process Improvement
  • Product Design
  • Product Management
  • Sales Excellence
  • Sellers Experience
  • Service Design
  • Service Development
  • Shopping Experience
  • Strategic Roadmap
  • Strategic Thinking
  • Strategy Development
  • Touchpoint
  • User Experience
  • User-Centered Design
  • English
  • French
  • German
  • Multilingual
  • Turkish
  • Channel Excellence
  • Communication
  • Customer Communication
  • External Communication
  • Global Marketing
  • Internal Communication
  • International Marketing
  • Market Communication
  • Marketing
  • Marketing Project
  • Omni-Channel Marketing
  • Agile
  • Analysis
  • Analytical
  • Blueprint
  • Business Consulting
  • Change Management
  • Concept Development
  • Consult
  • Consulting
  • Experience Leader
  • Experience Program
  • Experience Project
  • Global Program
  • Global Project
  • Ideation / Creative Ideation
  • Implementation
  • Interim
  • Interim Management
  • Interim Manager
  • International Program
  • International Project
  • Leadership
  • Management Consult
  • Mentoring
  • Organization Skills
  • People Management
  • PMO
  • Presentations
  • Problem-Solving
  • Program Coordinator
  • Program Management
  • Program Manager
  • Project Coordination
  • Project Coordinator
  • Project Leader
  • Project Management
  • Project Manager
  • Reporting
  • Senior Management
  • Senior Stakeholder
  • Stakeholder Management
  • Strategic Planning
  • Teamwork
  • Temporary / Limited
  • Workshops
  • Automation
  • Business Transformation
  • Customer Transformation
  • Digital Manager
  • Digital Transformation
  • Experience Transformation
  • Marketing Transformation
  • Process Optimization
  • Service Transformation
  • Transformation
  • Transformation Management
Profilbild von Merve Silahci CCO, Digital Transformation and CX Manager aus Duesseldorf CCO, Digital Transformation and CX Manager
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