Shared Services lead
OfficeSpace Software
Skills
database, quality standards, MS Word, Internet Explorer, Excel, Power Point
Projekthistorie
04/2019
-
07/2020
Responsible for overseeing all non-IT back office client needs. Reporting to the Client Services
Senior Operations Manager. Managering floor plan conversion, production, and population in adherence
to OfficeSpace's quality standards.
Responsable for monitoring a team of 11 agents improve their performace, assing resources,delegate
tasks and share progress with management. Also, been part of interviews for the cadidates that
wanted to be part of our team.
Senior Operations Manager. Managering floor plan conversion, production, and population in adherence
to OfficeSpace's quality standards.
Responsable for monitoring a team of 11 agents improve their performace, assing resources,delegate
tasks and share progress with management. Also, been part of interviews for the cadidates that
wanted to be part of our team.
07/2018
-
04/2019
Junior Project Manager
OfficeSpace Software
Manage software implamentations that incluide but are not limited to IT integration rask, software
usage, employee database imports, Single Sign on set-up, communications, floor plan convertion and
set-up. Support multiple clients and document all assignments,issues and risk. Improve project
management processes by identifying areas of opportunity and recommending solutions.
usage, employee database imports, Single Sign on set-up, communications, floor plan convertion and
set-up. Support multiple clients and document all assignments,issues and risk. Improve project
management processes by identifying areas of opportunity and recommending solutions.
12/2016
-
05/2018
Team lead
Communicating company goals, safety practices, and deadlines to team. Motivating my team members and
assessing performance. Providing help to management, including hiring for all my team and training,
and keeping management updated on team performance.
assessing performance. Providing help to management, including hiring for all my team and training,
and keeping management updated on team performance.
04/2015
-
12/2016
Corporate Travel Counselor
Carlson Wagonlit Travel
Working as a travel counselor supporting the Amazon account by monitoring real time flight
schedules and itineraries for their empleyees. Providing an efficient and costumer obsessed service
and guiding travelers to make clever travel decisions by providing the best options available and
most suitable for their needs.
schedules and itineraries for their empleyees. Providing an efficient and costumer obsessed service
and guiding travelers to make clever travel decisions by providing the best options available and
most suitable for their needs.
01/2015
-
04/2015
Western digital technical Support representative
Sykes
Troubleshoot hard drives and guide the customer in a smoth and profesional way, to find the solution
to there technical issue.
to there technical issue.
01/2014
-
01/2015
Customer service representative
AT&T; Sykes
Provide accurate and appropiate information in response to customer inquiries. Addressed customer
service inquiries in a timely and accurate fashion.
service inquiries in a timely and accurate fashion.
Reisebereitschaft
Weltweit verfügbar
Great
Sonstige Angaben
Opportunity
