Front Office Staff
NH Hoteles Deutschland GmbH
Schlagwörter
Skills
Adobe Illustrator, Canva, Affinity Designer, ChatGPT, Midjourney, Microsoft Office, Merlin, Meetings, Oracle, SAP, Skype, Social Network, Immigration, Lightroom, Zoom, VenturyOne, Zendesk. Projekt Assistentin
Projekthistorie
06/2007
-
05/2020
Independent work at the reception in a 3-layer system. Check In and Check Out our guests.
Handling of invoices Commission. Adoption and input of guest reservations. Telephone
acquisition and management. Training of apprentices in the Front Office. Implementation of the
NH standards. Guest Services at reception, cash management and the processing of accounts
receivable. Invoicing for companies and groups.
Handling of invoices Commission. Adoption and input of guest reservations. Telephone
acquisition and management. Training of apprentices in the Front Office. Implementation of the
NH standards. Guest Services at reception, cash management and the processing of accounts
receivable. Invoicing for companies and groups.
01/2017
-
02/2018
Waitress
Flamez eatery
01/2016
-
11/2017
Port and Clearance Officer
Air Sea Holiday GmbH
Administrative processes to register the Ships for the Harbors, directing and guiding the Front
Office team in all functional areas, purchase orders, Ship Inventory responsibility, in charge for
the turn around days inclusive preparing and operational controlling, visa regularias.
Office team in all functional areas, purchase orders, Ship Inventory responsibility, in charge for
the turn around days inclusive preparing and operational controlling, visa regularias.
01/2016
-
04/2016
Waiter and Bartender
Schmücker Hof
05/2015
-
01/2016
Receptionist
Air Sea Holiday GmbH
Independent work at the reception on different cruise ships. Check In and Check Out our guests.
Telephone acquisition and management. Guest Services at reception, cash management and the
processing of accounts receivable.
Telephone acquisition and management. Guest Services at reception, cash management and the
processing of accounts receivable.
06/2012
-
05/2015
Front Office Manager
NH Hoteles Deutschland GmbH
Roster and vacation scheduling, inventory, purchase orders, directing and guiding the Front
Office team in all functional areas. Recruitment and training of new employees and trainees.
Cooperation with all departments, training for trainees. Daily Stats management and control of
daily sales figures. Audit, process invoices Commission. Take care all group bookings. Check in
and out of guests in the early, late and night shifts. Responsible for all inquiries of guests and
Guest Services at reception, complaints management. Coordination of cross-collaborations with
other departments. Completion of all applicable administrative work.
Office team in all functional areas. Recruitment and training of new employees and trainees.
Cooperation with all departments, training for trainees. Daily Stats management and control of
daily sales figures. Audit, process invoices Commission. Take care all group bookings. Check in
and out of guests in the early, late and night shifts. Responsible for all inquiries of guests and
Guest Services at reception, complaints management. Coordination of cross-collaborations with
other departments. Completion of all applicable administrative work.
11/2011
-
11/2013
Waiter
Lavatza Coffee and Bar
01/2011
-
05/2012
Assistant Front Office Manager
NH Hoteles Deutschland GmbH
Flexible Workforce Planning during the holiday replacement. Training new employees,
management of work tasks. Edit billing for companies and groups, auditing, accounting
Commission, daily report management, Email processing, collaboration of the inventory. Check
in and out of guests in the early, late and night shifts. Process all guests requests and Guest
Services at reception Reserve a rooms for guests.
management of work tasks. Edit billing for companies and groups, auditing, accounting
Commission, daily report management, Email processing, collaboration of the inventory. Check
in and out of guests in the early, late and night shifts. Process all guests requests and Guest
Services at reception Reserve a rooms for guests.
08/2004
-
06/2007
hotel specialist
NH Hoteles Deutschland GmbH
Continuous departments: Front Office and reservations center / Restaurant / Bar / Banquet
Housekeeping / Kitchen
Housekeeping / Kitchen
08/2002
-
01/2007
Waiter, Iceman, Pizza baker
Calabria Ice Coffe & Pizzeria
Reisebereitschaft
Nur Remote verfügbar
