Profilbild von Paulina Dudzic System Specialist, ServiceNow aus FrankfurtamMain

Paulina Dudzic

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Letztes Update: 06.09.2022

System Specialist, ServiceNow

Abschluss: Applied Mathematics
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (verhandlungssicher) | polnisch (Muttersprache) | russisch (Grundkenntnisse)

Dateianlagen

CV Paulina Dudzic-PROCISE.pdf

Skills

ServiceNow, EDI, Nagios, ITIL, Project, Agile/Scrum methodology, SDLC, requirement analysis, system design, JavaScript, Web Services Integration, SOAP, REST, JSON

Projekthistorie

07/2018 - bis jetzt
System Specialist, ServiceNow
Posti, Torun

-2nd and 3rd tier support for the corporate ITSM System support
-Providing support in the resolution of incidents and changes assigned to the group within SLA
-Designing and making changes to the system according to agreed processes and procedures (development)
-Participating in continual improvement of the system and the processes around it
-Training end users


09/2016 - 06/2018
Senior Implementation Support Engineer
OpusCapita / Posti, Toruń

-2nd tier support for incident and service request handling according to assigned tasks and their respective SLAs
-Root cause analysis for technical problem situation
-Conducting change process and impact analysis in problem management -Close cooperation with clients, service delivery managers and developers in the technical configuration of new implementations and improving current services and solutions
-Tutoring new team members and providing technical assistance to 1st tier support / service desk


10/2015 - 08/2016
Senior Technical Support Engineer
OpusCapita

OpusCapita, Torun
-Customer e-invoice account management and EDI server connection setup
-B2C messages exchange support and bank agreement issue handling
-Problem reporting related to production services and technical consulting
for external customers
-Tutoring new team members and creating technical service documentation

05/2012 - 09/2015
Technical Support Engineer
OpusCapita

OpusCapita, Torun
-Incident handling and Nagios monitoring during 24/7 shift work
-Customer originated incidents and service requests prioritization (Ticket
Master role)

Reisebereitschaft

Verfügbar in den Ländern Deutschland, Österreich und Schweiz
europaweit
Profilbild von Paulina Dudzic System Specialist, ServiceNow aus FrankfurtamMain System Specialist, ServiceNow
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