IT Manager at NATCO (Authorized Dealer for Mercedes-Benz Passenger Cars)

NATCO (Authorized Dealer for Mercedes-Benz Passenger Cars)
IT Manager
10.2012 - today
• Directs and coordinates information systems design, planning, implementation, troubleshooting and correction.
• Architecting, building, and running multiple redundant and secure data centers hosted both internally and externally.
• Ensuring virtually 100% uptime on production platforms to internal and external clients / stakeholders.
• Leading and managing people, vision, communicating, interacting with stakeholders internally and with IT peers at client organizations.
• Serves as a liaison between information systems and other internal departments.
• Participates in business unit strategic planning and product development meetings.
• Responsible for the training and development of IT staff.
• Hire, fire, and train IT and / or consultants as approved by executive management.
• Key participant in developing, maintaining and adhering to annual department budget.
• Key participant in the development of the long-term technical strategy for the business unit.
• Performs other duties as required
Construction


DSD Ferrometalco
IT Manager
05.2010 - 10.2012
DSD-Ferrometalco is a major steel-construction player in Egypt, my responsibilities include:
• Plan and oversee the development, implementation, and support of information technology services,
• Participate in selecting the suitable ERP system and making sure that the segregation of duties are in place and the system is available 24*7 to all users according to their privileges / ranking,
• Oversee the supervision of personnel, which includes work allocation, training and application of internal procedures and controls, and problem resolution. Motivate employees to achieve ultimate productivity and performance,
• Participate in short/long-term planning and policy development, as it pertains to core information technology support for the Organization, as well as in the development of the annual operating budgets and provides fiscal direction for the department,
• Develop an effective working relationships and lines of communication with the staff at all levels,
Construction
1001-5000 employees

MCV (General Agent for Daimler – Benz A.G.)
IT Technical Dept. Manager
01.2009 - 05.2010
MCV is 1000+ users spread in 12 sites within Egypt and 4 abroad sites, my responsibilities include:
• Manage two IT sections “Technical” and “Solution”.
• Oversee the overall IT operation, security and performance of network infrastructure and data center operations, also increase the level of automation through the Solution department.
• Manage an effective and prompt technical support whenever required & ensuring of gaining the customer satisfaction.
• Manage and ensure all dispute cases are solved in line to the agreed SLA with proper standard
• Lead, supervise and train sub-ordinate to ensure their level of discipline and knowledge in executing their jobs, tasks and make sure they are abreast with the latest technology.
• Responsible for departmental budget and business plan coordination.
• Contribute and actively participate in Risk Management processes.
• Periodical review of depart’s performance, staff appraisal against per-determined objectives, SLA and KPI, also prepare and distribute regular reports on running activities, project status.
• Solution department is supervised by the undersigned, automating the administrative as well as the business unit’s cycles is considered our mission.
Construction


Barclays Bank
IT Security Application Manager
02.2007 - 01.2009
• Raising the awareness of Information Security across the Bank’s branches.
• Develop with involved IT Depts. the contingency plans and disaster recovery procedures
• Create and update the necessary procedures and user guide manuals related to operations security standards and policies
• Set proper UAT environment, making sure all application are adhere to the Bank’s standards
• Develop / use proper tools to control the Security aspects, which help in keeping an eye over the findings reported through the different kind of Auditors
• Preview the regularly produced Security audit reports
Construction
10,001+ employees

Philips Egypt
IT Manager
03.1995 - 01.2006
• Create the IT department, ensure the maximum availability of computer systems throughout the Company, oversee the systems backups, archiving, disaster recovery and handling security issues,
• Implement successfully the ERP systems (Platinum and MS-GreatPlains),
• Supervise the implementation of the International IT projects with the Corporate/IT (CODE, PGN, DIAMOND, PIXs, RAS, …etc),
• Report periodically to the head quarter concerning the IT activities in place through the implemented MIS and/or quality programs (Philips Quality Award = ISO standard, Internal Control System = ITIL concepts, HPoV = ITIL based, Philips Business Excellence, Process Survey Tools PST, Balance Score Cards BSC),
• Budget holder for the IT department (prepare, discuss, monitor and justify),
• Member of the EMEA IT Committee,
• Supervise the LAN / WAN’s performance,
• Implement and install variety of Network Operating Systems (Novell NetWare 4.11, Win. NT, 2003 and IBM-AIX Unix Operating System) in a completely controlled LAN,
• Manage the performance of the WAN (using the CISCO Routers to connect the Egyptian offices with the Philips’ global network),
• Manage the Implementation of the electronic e-Mail systems (cc:Mail, then Lotus Notes),
• Implement database application (IBM-Notes groupware database and MS-SQL 2000), with the goal enhancing the level of automation and increase the accuracy in the business’ cycles,
• Deal with third parties studying the different automated projects to be implemented,
• Supporting the local (Philips Egypt) staff on a daily basis,
• Deal with the maintenance (third party) company in solving hardware problems and
• Supervise the regular preventive maintenance of the IT assets (servers, switches, routers, …etc)
Construction