- ServiceNow platform owner, end to end responsibility of the IT ServiceNow platform and its architecture
- Team leader of a small ServiceNow development team
- Asset & configuration management process owner.
Standardization and implementation of the local ITSM processes based on ServiceNow capabilities in order to
align with the other EMEA offices, as well as working on a project for the migration of the local processes and
operations to a new EMEA ServiceNow platform.* Asset & Configuration management (SACM) process owner, asset & CI lifecycle definition,
ServiceNow implementation & administration, managing the CMDB, implementing automations to
* ITSM Processes implementation (incident, change, problem, request, asset, knowledge)ensure high quality, KPIs definition, reporting and continues process improvements.
* Service Catalog and catalog items implementation
* Service Portal design based on the standard ServiceNow portal
* ServiceNow Platform administration, maintenance and improvements based on business demands
* Internal consulting to business regarding the tool's capabilities and implementation options