PROCESS ASSOCIATE, SENIOR FINANCE EXECUTIVE, ACCOUNTS EXECUTIVE

* Worked for debt chase for FCH client from roaming partners across globe.
* Handled high revenue critical clients from APAC and EU regions.
* Reported Critical Service levels and Key Performance Indicator to business and
team.
* Worked on a special project for clearing the long term outstanding invoices and
uncatalogued funds; which further led to reduction of escalations and increased in
client satisfaction.
* Prepare and published daily detailed report of collected debt (voice, SMS & IOT),
uncollectable debt which used to help team to plan for achieving monthly and annual
target.

* Managed end to end of Accounts Receivables Collection Process. (raising invoices to
collecting payment for due invoices)
* Making monthly and weekly dashboards for the operational and process owner's
reviews with high standards of reliability and timeliness.
* Handling process escalations. and maintaining the SLA Reports.
* Maintaining Process Excellence by following Service Delivery fundamentals and
Common Minimum Practice.

* Worked for Accounts Payable (Processing to Reporting for AP)
* Processed payments to all the vendors including HSBC NET transfers.
* Dealt with staff reimbursements.
* Successfully completed Knowledge Transfer/Transition (Remote OJT) in Accounts
Payables /invoice Process division.
* Root Cause Analysis and rectification of recurring issues to ensure smoother process
flow ~Wing to Wing and recovery of Open Credit Memos.
* Quality Check/Vendor Reconciliation