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Gabriela Oprescu

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Letztes Update: 14.11.2023

Product Manager

Abschluss: MBA
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (verhandlungssicher) | französisch (gut)

Dateianlagen

Profile-November-2023_141123.pdf

Skills

I love being a Product Manager! Making decisions, failing fast, and learning are my daily accomplishments. I grow surrounding myself with smart, technology passionate, and social people.  
I love to listen, and I continue to nurture this ability to prosper towards shaping the future, with inspiring ideas and solutions for known or unknown needs. 
My de-facto learning habits are books, industry-specific articles, data, trends, industry blogs, and, always, people. Customers, users, stakeholders, peers, and my teams, all great sources of inspiration. 
Since 2012 I’ve managed product portfolios from a wide range of industries. Here is a snapshot of my experience, starting with the latest one:
EHR
Cross platforms product development: web, mobile and mobile applications. Driver for product vision and product strategy. Collaborator for go to market strategies, releases planning and communication. 
E-commerce
Lead Product DISCOVERY sessions 
o   Built in-house product life cycle management systems: for digital product creation, inventory optimization and for multi-brand + multi-channel merchandising operations management
o   Product ownership E2E for the Online Catalog for the Top 3 Lingerie Brand in the US (website navigation structure, listings, product pages, search, AI recommendations, SEO)
o   Multiple development teams lead
o   Juniors mentoring 
Consulting 
o   Problem framing sessions with clients from various industries (Advertising, Legal, Education, E-commerce)
o   Product Roadmap for Self-Service Notary platform
o   Multiple development teams lead
Online Casino Gaming 
o   Build game portfolios for online casinos from across the globe
o   Legal compliance management for the games’ portfolio
o   Cross-teams coordination and collaboration for games launch and International Gaming events attendance (Marketing, Sales, Creative Director)
 Customer Support Services & Tools 
o   The main driver of the digital transformation for customer care processes 
o   Product Discovery: Self-service customer care platform (vision – ROI analysis – solution prototyping)
o   Content creation and curation for self-service website page
o   Agile methodology driver to unlock development resources to Customer Care department
•       Market Research 
o   Competitive and ROI Analysis 
o   Mobile Market Research Product pioneering (e.g launch survey based on device geolocation)
o   External and internal stakeholders’ management
I’ve supported my work with tools from well-known providers (Atlassian toolset, Google Suite, Trello, Pend, Glidr) to in-house built ones.

Projekthistorie

01/2021 - bis jetzt
Product Manager
Unified Practice (Internet und Informationstechnologie, 10-50 Mitarbeiter)

Create and manage the STRATEGY and ROADMAP 
Engage teams in keeping FOCUS on the PRODUCT VISION
Coordination of product development for EHR systems multi-platform
Engaging in practices where the voice of the customer is the basis in product making decision, balancing business needs of the organization and making the right trade-offs constantly and continuously 
Steering and directing large internal and mid-level customer and stakeholder meetings
Closely coordinating release plans and communication to customers
Actively participating in senior customer and stakeholder meetings
Mentoring and coaching junior to mid level team members
Leading teams by promoting an atmosphere of enthusiasm, fun and commitment


Methodology: Agile FLEX
Technologies: Angular, NodeJS, Swift, Java for Android, Flutter
Design framework: Figma
Product tools: Trello, Glidr, Figjam, Google Slides, JIRA, Slite

12/2017 - 12/2020
Product Owner
Adore Me

Lead SCRUM engineering teams for delivering the best merchandising digital
flows and online shopping customer experience
Coordinate with designers, data analysts, and other key stakeholders to
ensure that the products are delivering an amazing experience (internal users
and customers)
Plan & conduct experiments to refine customers experience through their
journey in finding the right products to buy
Maintain a consistent and holistic approach to product data end to end through
concise architecture across the organization
Define product requirements collaboratively with the engineering and design
teams
Ensure proper documentation of products and decisions are in place
for development and research (e.g wiki pages, functional requirements
documents, etc)
Explain product updates and changes to stakeholders
Close KPIs monitoring, iterating on the products continuously
Junior POs mentoring
Co-ownership in applying best SEO practices and adapt STRATEGIES for
constant organic traffic flow on our website
Methodology: SCRUM, KANBAN
Technologies: Angular, Stencils, React, PHP
Product tools: Google Slides, Trello Premium, JIRA, Atlassian Knowledge
Base

04/2017 - 12/2017
Agile Product Owner
Pentalog

Responsibilities
Manage software development projects using SCRUM
Collaborate with key stakeholders (ranging from management to clients) to
define, develop, shape and refine requirements
Development teams leadership
Assist clients in product vision and strategy definition
Tool used: Target Process, JIRA, Confluence, Redmine, JustinMind, Canva,
Photoshop

06/2015 - 04/2017
Product Manager Customer Service Platforms
Avira

Management process
SCRUM
Key role responsibilities
Coordinating developers (JavaScript, PHP) teams
Product backlog management (JIRA)
Product and project documentation (Confluence)
Significant projects
Social media customer service: The Social Dialogue
One stop shop customer service portal
Chatbot in customer service
Create User Education with video tutorials - examples:
https://www.youtube.com/watch?v=c0tXImtWu0E&ab_channel=AviraSecurity
https://www.youtube.com/watch?v=7xO1EzMr-bc&ab_channel=AviraSecurity
Technologies used
PHP
JavaScript
MySQL
Responsibilities
Design customer service chat bot app
Definition of customer service strategy
Management of crowdsource customer service portal (avira.answers.com)
Coordinate video tutorials production (e.g. technical and creative script writing,
storyboards, VO recording)
SaaS vendors assessment on product development specification
Definition and implementation of the Social Media Support strategy
Management of customer service platforms, covering all type of
communication: phone, email, social media
Develop business case analysis and conduct requirements gathering
Research competition customer service offering
Translate business requirements into research objectives and operational
tasks
Provide estimates, schedule and report progress to all stakeholders
KPIs reporting using Tableau and Mixpanel
Reporting/Tracking on social media channels (Brandwatch)
Build and implement customer engagement strategies for Avira Community
Active participation in big data projects for customer service automation
Ensure Scrum artifacts (product backlog and user stories) are maintained and
used effectively

12/2013 - 05/2015
Product Manager Online Casino Gaming
Topgame Technology

Significant Projects
Preparing, from product content point of view, the attendance at 2 Global
Gaming Expositions: ICE Totally Gaming in London
Coordination of 2 strategic projects for our product launch on Asian online
casino market
Technologies used
UNITY
Flash
HTML5
Responsibilities
Coordination of mathematicians into designing casino games algorithms
according with compliance and client requirements
Collaboration with Developers, Producers and Designers (graphic designers,
games designers, UX designers) to coordinate new games launches
Build and manage a product road-map (Redmine)
Plan sprint content with development team
Write User stories for all tasks planned into sprints
Cover UAT and plan product releases
Document PRD files
Research games design concepts, and work with Producers and Designers to
implement them
Build strong relationship with internal and external stakeholders
Work with BI department to analyze numbers and understand how these can
be improved (e.g conversion rate, retention rate on daily basis overview)
Assist Sales force in targeting and close deals with new clients
Sustain training on all newly developed product features for internal
departments
Collaborate with Marketing and PR on campaigns and press releases on
product portfolio
Collaborate with Legal in ensuring compliance for all products in the portfolio

07/2011 - 12/2013
Manager of Project Managers Team, ASI NA Team
Ipsos Interactive Services, Brasov, Romania

Main Achievement
Grow the team from 4 members to 15 members within 1 year time, being key
decision person in the recruitment process
Develop and design a workforce management tool for efficient project
resources assignment (C# based)
Active involvement in projects' migration from ConfirmIT to IBM Dimensions
Technologies used
JavaScript
C#
Responsibilities
Lead a multifunctional and agile Project Manager team to develop and launch
into production new/series market research products
Monitoring people growth within the team and apply action plans where
needed
Apply performance analysis, based on KPI, for team members
Perform internal reports for budget, head count needs and forecast business
needs
Manage R&D projects to improve products served to end market, working
closely with developers;
Set digital and mobile strategies for online market research integration;
Conduct studies based on digital campaigns with tags read technology;
Define processes within the team for new tools used to perform market
research online;
Lead the team to identify, understand and mitigate risks to project timing,
product cost, quality and reliability;
Ensure communication of the team with other departments for better
management of the projects, when needed;
Client relationship/facing on multiple business lines
Assist Quotation/Sales team in structuring sales packages, based on
information retained from the market
Conducting projects for high level clients (e.g P&G, Kimberly Clark,
Walgreens);
Corporate presentations responsibilities together with creating study cases on
most significant projects of the Production Department;

01/2011 - 07/2011
Senior Project Manager ASI Tracking NA
Ipsos Interactive Services Brasov

Technologies used
JavaScript
Responsibilities
Coordinating major accounts in North America and Europe (P&G, Walgreens,
Kimberly Clark)
Coordinating teams of programmers, data analysts and sampling executives
Update work procedures and write documentation for the Project Management
team
Project management using native tool (WISE)
Technical adviser for internal clients on all products of the company
Implementation of new lines of business within the project management teams
(e.g. data collection surveys for digital banners)
New hires induction
Awards winning
Top Performer February 2011

07/2007 - 12/2010
Project Manager ASI Tracking NA
Ipsos Interactive Services

Responsibilities
Coordinating teams of programmers (JavaScript), data analysts and sampling
executives
Management of project time line, costs and quality
Project management using native tool (WISE)
Setting up and coordinating projects with external vendors;
Client service for North America accounts
Managing all steps of a market research project from receiving a questionnaire
to delivering the final data to the client;
Project reporting (weekly, periodic, at the end of each phase, at the closure of
the project)
Analysis of the projects indicators
Manage global studies;
Full involvement in creating process flows for new products implemented;
Fellow ship for new employees

11/2008 - 01/2009
Market Research Project Manager Coordinator - Exchange program
Ipsos Paris France

Technology used
JavaScript (ConfirmIT)
Responsibilities
Coordinating productions teams in Romania
Assisting Client service team in France to define technical project requirements
Preparing the final projects materials for the programming teams
Making sure that the projects are suitable to the online procedures
Manage the communications between clients and Quotation/Sales team
Time management for all teams involved in the project flow

10/2004 - 05/2007
Travel Consultant
KronTour Lufthansa City Center

Responsibilities
B2C and B2B travel consultancy for any destination in the world
Working with the most known global distribution systems (e.g. Amadeus,
Merlin, Transhotel etc)
Tourism packages sale, including assistance before and after traveling
Organizing corporate events
Involvement in organizing local tourism fairs
Offering travel advice and perform bookings to corporate customers

04/2003 - 09/2003
Assistant Manager
SC Q-Logic

Responsibilities
Primary Accounting
Coordinating the service team tasks
Secretary services

Reisebereitschaft

Nur Remote verfügbar
No travel flexibiliy
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