en
Schlagworte
Skills
Fähigkeiten und Kenntnisse:
- Agile Coaching
- Innovation & Creativity
- Business & Management Consulting
- Agile Leadership
- Management 3.0
- Clear Leadership
- Problem Solving
- Change Management
- Business Transformation
- Organizational Development
- SCRUM
- Kanban
- Lean
- Holacracy & Sociocracy
- Gemba Kaizen
- Team of Teams
- Self-Management & Teal
- IT Project Management
- Visual Stream Mapping
- Business Process Improvement
- Business Process Management
- Business Analysis
- IT Service Management
- ITIL
- Test Management
- Requirement Engineering
- Certified ScrumMaster
- Holacracy Practitioner
- Active training of leadership behaviour
- ABS Level 2 Certification
- ISTQB® Certified Tester, Foundation Level
- EBC*L C (European Business Competence* Licence - Leadership)
- EBC*L A (European Business Competence* Licence - Business Basis)
- ITIL Foundation Certification
- ServiceNow Certified System Administrator
- TÜV Process Manager (Basic) Certification
Projekthistorie
Agile Coach IT Service Provider (02/2019 – Today)
Agile Coach IT Company (11/2018 – Today)
Senior Business Consultant / Scrum Master / Business Analyst, Allianz Belgium (03/2017 – 04/2018)
Senior Business Consultant, SQS Management Consulting (09/2014 – 02/2017)
Senior Business Consultant / Scrum Master / Business Analyst, Allianz Nederland Groep N.V. (11/2014 – 02/2017)
IT Consultant, KPMG Wirtschaftsprüfungs- und Steuerberatungs AG
(05/2013 – 07/2014)
Test Manager / Subproject Manager, UniCredit Bank Austria AG (10/2013 – 07/2014)
Business Process Improvement Consultant, Red Bull (06/2013 - 08/2013)
System Engineer / System Administrator / IT Project Manager, Widder GmbH (03/2007 - 07/2012)
System Administrator / Technical Manager / IT Project Manager, Covidien Austria GmbH (03/2007 – 07/2012)
- Sparringpartner / Agile Coach for the business owner
- Optimization of team-internal processes
- Creation of rituals and their anchoring in the daily business
- Strengthening team cohesion and team spirit in the teams
- Integration of new team members
- Further development of teams with regard to strengthening self-organization and customer orientation
- Use Lean Thinking in order to optimize processes
- Use Kanban for visualization
- Creation of clarity and transparency
- Creation of a purpose and values
Agile Coach IT Company (11/2018 – Today)
- Sparringpartner and Agile Coach for the business owner / Scrum Master who works in big IT projects
Senior Business Consultant / Scrum Master / Business Analyst, Allianz Belgium (03/2017 – 04/2018)
- Responsibilities as Business Consultant:
- Practicing Lean Thinking
- Conception and moderation of Workshops
- Business Process Alignment
- Process Analysis, Process Design and Process Improvement
- Expert in the areas of organization, workflow and broker management
- Provide advice in the areas Incident and Change Management
- Provide support for the integration and implementation of ABS (insurance software)
- Provide support for the configuration and customization of ABS
- Interface between IT and Business
- Responsibilities as Scrum Master:
- Agile, supportive and collegial leadership
- Practicing an agile, self-organized, self-responsible work environment
- Development of strategies to improve team processes
- Defining the process goals and objectives
- Training and coaching of team members
- Communicate team status, task accomplishments and direction to responsible stakeholders
- Resolving any problems and prevent their recurrence
- Conflict Resolution
- Responsibilities as Business Analyst:
- Member of a Scrum Team (SAFe)
- Requirement Engineering
- System and Business analysis
- Design and implementation support of technical solutions
- Contact person for technical issues related to the configuration of ABS
Senior Business Consultant, SQS Management Consulting (09/2014 – 02/2017)
- Business Consultant for national and international customers
- Member of the Competence Group in the area organization and workflow
- Creation of documentation of complex topics for internal reference
- Expert in the areas of organization, workflow and broker management
Senior Business Consultant / Scrum Master / Business Analyst, Allianz Nederland Groep N.V. (11/2014 – 02/2017)
- Responsibilities as Business Consultant:
- Practicing Lean Thinking
- Conception and moderation of Workshops
- Business Process Alignment
- Process Analysis, Process Design and Process Improvement
- Expert in the areas of organization, workflow and broker management
- Provide advice in the areas Incident and Change Management
- Provide support for the integration and implementation of ABS
- Provide support for the configuration and customization of ABS
- Interface between IT and Business
- Responsibilities as Scrum Master:
- Agile, supportive and collegial leadership
- Practicing an agile, self-organized, self-responsible work environment
- Development of strategies to improve team processes
- Defining the process goals and objectives
- Training and coaching of team members
- Communicate team status, task accomplishments and direction to responsible stakeholders
- Resolving any problems and prevent their recurrence
- Conflict Resolution
- Responsibilities as Business Analyst:
- Member of a Scrum Team (SAFe)
- Requirement Engineering
- System and Business analysis
- Design and implementation support of technical solutions
- Contact person for technical issues related to the configuration of ABS
IT Consultant, KPMG Wirtschaftsprüfungs- und Steuerberatungs AG
(05/2013 – 07/2014)
- IT Consultant for national customers
- Design of an implementation approach in order to move from a decentralized to a centralized Service Desk (including Facility Management, medical engineering support, Property Management) for an Austrian Hospital
- Development of an approach for the design and implementation of an IT Service Management system in cooperation with ServiceNow
- IT Audit support
Test Manager / Subproject Manager, UniCredit Bank Austria AG (10/2013 – 07/2014)
- Design, implementation and communication of the test concept for the UAT phase
- Planning, coordination and monitoring of test implementation and realization
- Coordination of test case creation
- Communication of clear instructions to the test team
- Planning, distributing, steering and controlling of work packages
- Configuration and preparation of HP Quality Center (HPQC)
- Monitoring of test results with HP Quality Center (HPQC)
- Contact person and Interface between IT and Business
- Communication of status, accomplishments and direction to the responsible stakeholders
Business Process Improvement Consultant, Red Bull (06/2013 - 08/2013)
- Process Analysis, Process Design and Process Improvement in the area of Service Operations
- Consultancy in the area of Service Operations
- Software testing (ServiceNow) of the modules incident and change management
System Engineer / System Administrator / IT Project Manager, Widder GmbH (03/2007 - 07/2012)
- Responsibilities as Project Manager:
- Hardware Rollouts
- Software Rollouts
- Implementation, configuration and maintenance of Distributed File System Replication (DFSR)
- Implementation, configuration and maintenance of application virtualization (App-V)
- Implementation, configuration and maintenance of virtual machines (VMWare)
- Automation of system installations with System Centre Configuration Manager
- Responsibilities as System Engineer / System Administrator:
- Technical contact person for national and international customers
- 1st and 2nd level client and server support for national and international customers
- Installation, configuration and maintenance of Microsoft products
- Windows Server
- Exchange Server
- File Server
- Internet Information Server
- Hyper-V
- App-V
- Microsoft SQL Server
- System Center Configuration Manager (SCCM)
System Administrator / Technical Manager / IT Project Manager, Covidien Austria GmbH (03/2007 – 07/2012)
- Responsibilities as Project Manager:
- Hardware Rollouts
- Software Rollouts
- Automation of system installations with System Center Configuration Manager (SCCM)
- Responsibilities as System Administrator / Technical Manager
- Technical Manager and main contact person for Covidien Austria
- Main responsible for the IT infrastructure
- Client and Server support on-site
Reisebereitschaft
Weltweit verfügbar
