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RP

Ronald Praetsch

München
verfügbar

Letztes Update: 06.09.2022

Interim / Consulting für Fintech und Ecommerce Themen. Schwerpunkt Payment, Betrug und Marktplätze

Abschluss: Diplom Kaufmann
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher)

Schlagwörter

Dateianlagen

CV Ronald Praetsch.pdf

Skills

PSP, quality standards, crowdsourcing, SAP, master data management

Projekthistorie

01/2021 - 01/2021
Co-Founder and CEO - Fraud Consultancy
About-Fraud.com
* Creating the global fraud fighter community - About Fraud
* Partnering with over 100 Fraud Prevention Companies and service providers
* Conducting Fraud workshops for merchants and payment service providers to define fraud prevention
services and processes
01/2021 - 01/2021
Interim VP for Risk & Fraud Solutions
Wirecard
* Defining and creating a risk & fraud product offering for internal and external customers
* Enabling internal sales teams and partners to accelerate product revenues
* Creating fraud product revenue matrix across all sales channels
01/2021 - 01/2021
Interim Director European Sales
Sift Science
* Creating European sales pipeline with focus on merchants and payment service providers
* Closing Enterprise deals and overseeing customer success
* Creating European partnerships as a new revenue channel
01/2021 - 01/2021
Interim AVP Payments and Fraud
Fareportal
* Managing global payment and fraud teams of 150 FTE's (in New York and New Delhi)
* Enabling new markets with the right payment infrastructure (MX, UK, AUS)

MediaMarkt/Saturn, Munich, Germany
Payment and Fraud Consultant
* Designing Omni-channel use cases with various stakeholders in the organization
* Running RFP for Omni-channel payment platform
* Reviewing and Optimizing Fraud Operations based on existing KPI Matrix
01/2021 - 01/2021
Payment and Fraud Consultant
Nestle
* Conducting various payment workshops to map out existing global payment infrastructure
* Running RFP for new consolidated payment infrastructure
* Creating global and local standards to manage fraud operations
01/2021 - 01/2021
Payment and Fraud Consultant
StenaLine
* Mapping existing payment and fraud infrastructure across the different sales channels
* Creating a long-term roadmap which is more flexible and future proven
01/2014 - 12/2016
Global Payment Manager
Booking.com
* Establishing and managing payment and fraud teams of 12 FTE's to facilitate global B2B and B2C payments
* Designing and launching B2C payment platform to enable new business model (travel merchant model)
* Implemented KPI dashboard to monitor daily operations for best customer experience




* Selecting and managing global payment partners (PSP's, acquirers, card schemes and fraud providers)
* Optimizing payment infrastructure across different regions and legal & tax restrictions to provide best in class
service for customers and partners
01/2012 - 12/2013
HEAD OF BUSINESS DEVELOPMENT
PAY.ON AG
* Leading successful sales, account management and customer service teams of 22 FTEs to develop broad
customer base for leading omni-channel payment system provider
* Implementing customer feedback loop for a more customer centric product development
* Enhancing partner network and operations along the customer live cycle
* Implementing sales strategy and commission models to expand into target markets
* Creating a sustainable process to secure sales growth by implementing new lead management processes

HEAD OF ACCOUNT MANAGEMENT (reporting to CEO)
* Consulting clients along the payment value chain in fields of e-commerce and digital goods
* Promoting a dynamic, lesson learnt mentality with international team in Manila to guarantee excellent
knowledge management across the entire company
01/2008 - 01/2012
HEAD OF CUSTOMER SERVICE & INTERNATIONALIZATION
Travian Games
* Responsible for global customer service team of 50 FTEs, 100 Freelancers and 1500 Volunteers handling
community management, payment, VIP and technical support & internationalization
* Optimizing checkout conversion and chargeback handling for all payment methods
* Developing scalable model to successfully roll out upcoming products, including global launches of all games
in 43 countries, and standard processes to ensure quality of translations
* Creating quality standards and KPIs to secure sustainable customer satisfaction and compensation models to
manage global customer service contracts and integrate new entities into the existing structure

HEAD OF INTERNATIONALIZATION & SPECIAL PROJECTS (reporting to CEO)
* Establishing new partnerships with payment companies, marketing agencies and legal institutions
* Business development in new markets; established a Korean subsidiary, managed process of renewing
Chinese gaming license and developed local networks to obtain gaming Persian license
* Transforming the translation approach by delivering a new online management tool and creating
crowdsourcing scheme while re-structuring the internationalization processes
01/2006 - 01/2008
PERFORMANCE IMPROVEMENT MANAGER
DHL
* Implementing Six Sigma as a standard approach for continued process improvement as an influential member
of DHL First Choice team
* Conducting workshops to review and improve operational processes along the overall DHL value chain
01/2005 - 01/2006
ASSOCIATE PROJECT MANAGER
EMC²
* Managing implementation and migration projects for German insurance and industry clients
01/2004 - 01/2005
IT CONSULTANT
Siemens Business Services
* Assisting successful Asia Pacific SAP consolidation project with focus on master data management

Reisebereitschaft

Verfügbar in den Ländern Deutschland
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