Kurzbeschreibung

Anwendersupport

Informationen

<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">Der Idee des Portals </span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">www.wuuzaa.de</span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;"> liegt die Beobachtung zugrunde, dass viele Softwareanbieter keinen Anwendersupport leisten oder keinen brauchbaren (bspw. Microsoft, Adobe, </span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">uvm</span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">.). </span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;"><br /></span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">Der Support schlägt dann in der IT Abteilung auf (bspw. MS Office, Outlook, Lotus Notes, Adobe, MS Project, MS Visio usw.). Die IT ist aber eigentlich für die Infrastruktur zuständig, nicht für Anwendersupport. </span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;"><br /></span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">Oft ist die IT selbst nur Anwender, bei vielen Anwendungen nicht einmal das.</span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;"><br /></span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">Als Lösung wird dann in der Regel ein Ticket-System eingeführt, um mit begrenzten Ressourcen Support leisten zu können. Die Reaktion auf Supportanforderungen in Ticket-Systemen dauert dann Stunden, im Extremfall Tage. </span></p>
<p style="language:de;margin-top:3.36pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:left;direction:ltr;unicode-bidi:embed;mso-line-break-override:none;word-break:normal;punctuation-wrap:hanging;"><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">Mit </span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">wuuzaa</span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;"> haben wir </span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;font-style:italic;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;">kein</span><span style="font-size:14.0pt;font-family:Verdana;mso-ascii-font-family:Verdana;mso-fareast-font-family:Verdana;mso-bidi-font-family:Verdana;color:black;mso-color-index:1;mso-font-kerning:12.0pt;language:de;mso-style-textfill-type:solid;mso-style-textfill-fill-themecolor:text1;mso-style-textfill-fill-color:black;mso-style-textfill-fill-alpha:100.0%;"> Ticket-System sondern leisten den Support umgehend, binnen Minuten.</span></p>