Beschreibung
We are looking for a Network Technician to work at our multinational client in Munich
Deliverables:
- Detect, register and assign priority levels for LAN incidents, detected by Systems monitoring tools or end - users.
- Undertake immediate effort to restore the functionality according to defined procedures.
- Track calls/issues in the incident management system in time for the assigned priority level.
- If no ad-hoc solution can be achieved, escalate to 2nd level support.
- Coordinate incident resolution with other technical departments that need to be involved in incident resolution.
- Perform Level 1 LAN incident and problem management.
- Perform remotely replacement of defect LAN equipment
- Perform LAN equipment updates
- Perform routine/minor changes in the LAN as described in the LAN change service catalogue
- Perform Inventory management and Archiving
- Troubleshoot and solve Level 1 LAN performance problems
- Monitor utilization
- Provision Network Access Controlled Ports,
- Locate rogue users,
- Handle security incidents
Required skills:
- Education as Network Technician or similar and minimum 3 years of experience in this area.
- A certification equivalent to a CCNA (Cisco Certified Network Associate).
- Good communication skills, used to working in a multinational and multicultural organisation.
- A very good level of English (oral and written) is required.
- The knowledge of German is required and French will be of added benefit.
infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 36 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.