Beschreibung
This is an 11 Month Fixed Term Contract
With M&S Bank, we're creating something truly special.
What makes us so different? Well, for a start, the bank will be unquestionably M&S. We've learnt a lot about fairness, integrity and personal service during the last 127 years as one of the UK's favourite retailers. Like every other part of Marks & Spencer, M&S Bank will be built on the values of Quality, Value, Service, Innovation and, above all, Trust. The service we deliver will be expert, friendly and truly focused on the customer. We'll look to build lasting relationships with everyone who banks with us. And as our bank branches will be situated within M&S stores we'll share the same opening hours, making things far more convenient for our customers.
We may be new, but we're built on the foundations of M&S Money, which has provided outstanding products and exceptional service for over 25 years. And being owned by HSBC, we're in partnership with one of the world's biggest and most trusted financial institutions.
We are on a very exciting new journey and by joining the team now, you could be part of it all.
ABOUT THE ROLE
You'll develop the team and lead by example - giving them the motivation, training and expertise to bring our values to life, treat our customers fairly and deliver outstanding service. We'll also look to you to support the Bureau de Change team deliver challenging objectives for quality and customer service. But your biggest responsibility will be to create an in-branch experience that feels truly different and uniquely M&S.
ABOUT YOU
This is why we're looking for proven leaders with experience of face-to-face customer service and operational management within a retail bank. Knowledge of our products and services, and the regulations involved, is also vital, as is the drive and tenacity to make changes when they're needed. The real key to your success will be your ability to inspire your team to embrace and embody our values. Get this right, and you'll have a great career with us.
At M&S Bank we invest in our people and training is imperative in order to deliver against our brand values. As such, we will provide a comprehensive training programme which will be delivered over an 11 week period (three of which will be residential in Chester).
Our rewards package includes pension, life assurance, 20% M&S discount card and various recognition schemes that reward your contribution in different ways.