Beschreibung
Change-/ReleasemanagerID
6629
Einsatzort
0 Köln und Düsseldorf, Deutschland
Branche
IT
Job-Typ
freie Mitarbeit
Datum Beginn
asap
Dauer
30.09.2015
Beschreibung
Our client has outsourced the Workplace Service (Service Desk, OnSite Support, Software Distribution, Patch Management, Client Management, Virus-Protection) and maintains a Provider Operation Function which guides and steers the Workplace Service provider on a day to day basis. As part of the Provider Operation function there is a Change Management function that takes care of the integrity of the planned changes, approval of the changes as well as the proper communication towards the suppliers as well as the IT teams of our client.
The following tasks are examples of activities in this role: Participate in the Incident Management, Problem Management and Change Management process Global alignment and harmonization of Workplace Services activities within a Multi-Provider-Environment Approval of operational Changes within the Change Management process Assure testing prior to implantation of changes (incl. definition of Test Cases und Documentation of Test Results) Effectively handle global changes as well as extraordinary situations in case of major/global workplace related incidents/outages Adjust and develop the processes accordingly
Einsatzvolumen: 1× 5 Personentage und 1× 140 Personentage (insgesamt 2 Berater)
Standort: Raum Köln/Düsseldorf
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