Beschreibung
OSS - Tickets - Unix - Linux - Netact - Metrica
Austin Fraser are working with one of their top clients based in Germany. This is a really exciting opportunity for an OSS Technical Support Engineer.
Job title - Performance Management Operations Engineer
Organization: EMEA Customer Delivery - Service Assurance/OSS Service Delivery
Job Description:
Operational environment:
The performance management system collects the measurement counters form different network elements of the telecommunication network. This role is a temporarily role to support the administration of the Legacy systems Metrica and Netact Global Reporter.
The Administration role contains mainly two different responsibilities: Data Steward and Database Admin
As Data Steward you take care about compliance of service level agreement (SLA) "data availability".
The main task of the data steward is the monitoring of the data flow of measurement files and initiating of actions to ensure the correct data flow and data completeness.
As database admin you take care about the availability of the operated platform incl the loader processes and reporting process.
Some detailed Task description:
Monitoring of dataflow of measurement files and the Database availability
Initiating and tracking of actions in case of decrease of data or system availability
Creation and coordination of incident-tickets in case of decreases of data availability
E2E responsibility of incident-tickets which have been assigned to administrator
Case depending execute 2nd and 3r level
Align activities with the Back Office engineering department
Support close contact with 2nd & 3rd Level
Initiate pro actively corrective maintenances
Support the 1st level support for end users, eg regarding account issues
First contact point regarding all issues of the platform
Monitoring and optimising the daily System- and Data availability
Escalation to management level in case of serious violation of SLA "data availability"
Reporting of all activities regarding data availability to SLA manager
Installation, configuration, test and commissioning
Requirements (mandatory):
At least 3 years of professional experience in the field of telecommunication
At least 2-3 year of professional experience in the field of Database administration of Netact Global Reporter or Metrica NPR
Technical know how to understand the weakness points of data flow of performance measurements
Good administration skills (eg to be able to analyse log files)
Basic UNIX/Linux/Windows Know How
Good analytical skills
Good communication skills
Ability to support escalations and deal with customer and third parties
Used to work independently and responsibly
Enjoy working in an international team
Willing to work in an on call team
Please send me your CV for more information.
Austin Fraser Ltd is acting as an employment business in relation to this advert. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.