Beschreibung
Next Ventures is urgently looking for a Live System Support SME/Database Administrator for contract work in Hamburg.
Job Description
Live System Support SME/Database Administrator
Incident and Problem Management 70 %
- Analysis/Diagnosis/Resolution of Incidents in accordance with Service Levels
- Ensure Incident Management tool is kept update on progress
- Ensure that customers are kept informed on Incident progress
- Use initiative to investigate perceived problems
- Escalation/Information to Team Leader
Maintaining IT operations 10 %
- Maintain execution of daily/monthly/annual operational schedules
- Maintain MIS and report creation and distribution to internal and external customers
- Suggest Improvement to working practices
Developing Small Change 20%
- Participate in the prioritisation process
- Plan, develop and deliver Small Changes within agreed costs and time scales
Competencies
- MS-SQL 2005, 2008, 2012 Know-How is a must
- High-level Database-Knowledge in Oracle 11g and 12c strongly preferred
- IT support and incident management skills
- Problem-Management skills (2nd line support)
- Software C, C++, Visual Basic, Crystal Reports, Microsoft Office
- Analytical ability
- Working knowledge of Platforms/Systems (ideally Unix, Database, NT, Networks)
- Basic programming skills
- Basic Windows-Server-skills
- Knowledge of Web Service-technology
- Influencing and good communication skills
- Planning Techniques
- ITIL-Foundation-certified
- Ability of working in international teams
- Fluent in German
If you feel this role could be of interest then could you please send your CV and we will call you back TODAY to discuss further with a view to securing an interview as soon as possible. We look forward to hearing from you.