Operation Center Implementation Consultant (m/f)

Baden-Württemberg  ‐ Vor Ort
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Schlagworte

Beschreibung


We are looking for an
Operation Center Implementation Consultant (m/f)

Reference: -en
Start: 09/14
Duration: 3 MM
Place: in Baden-Württemberg
Branch: Erbringung von Beratungsleistungen auf dem Gebiet der Informationstechnologie

Your tasks:
  • Design and implement the mode of Operation for the Command of Center
  • with the supplier
  • Design and implement the Technical Operation Center (TOC) Processes (inc.l incident management, escalation, duty management, service requests)
  • Design and implement TOC Tools (Kt, reporting, monitoring), material, office setup
  • Review TOC resources assigned by the supplier (screen profiles) and organize training (if required)
  • Review Service Catalog items “offered” (all supplier services)
  • Define ticket routing & support the BI reporting lead
  • Define required equipment for TOC
  • Track ticket backlog until completion after transition
  • Lead all workshop regarding TOC services
  • Communication with stakeholders (service cluster managers)


Your qualifications
  • Profound project manager skillset
  • Experienced in Service Desk, Dekstop Management, Server Operations
  • Experience in performing implementation of an Operation Center (server monitoring , incident management and service request management)
  • Experience regarding managed service, communication and negotiation with suppliers (references are mandatory)
  • Knowledge in BI/Reporting and ITIL certification are an advantage
  • Fluent English skills



Skills:
- Project manager
- Administrator
Start
09/14
Dauer
3 MM
Von
Hays AG
Eingestellt
11.08.2014
Ansprechpartner:
Kerstin Sieber
Projekt-ID:
756540
Vertragsart
Freiberuflich
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