Support Engineering Support for Softwaredistribution tool Prisma - IT/Consulting (H1S-75506)

München  ‐ Vor Ort
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Schlagworte

Beschreibung

Task:
Engineering support of the customer SW-distribution and remote control tool Prisma, as well as a SLA-Monitoring/Reporting DB and Inventory Clientscanner (inhouse developed)

3rd-Level Support of the customized Prisma SW Distribution and remote control (remote care) tool
? 3rd- Level Support of customer tools & processes like MIDAS, Allianz installer,Inventory client scanner, SIMA, ZLP-Logger, AMUR
? MS-SQL programming to customize the DB-Procedures in order to meet new customer requirements and to report HP SLA status for Softwaredistribution
? 3rd Level Support for Prisma ?Innen - & Außendienst?
? Test and implementation of new modules (developed by the manufacturer) for client & central system
? Support of the complex prod- & test- server environment
? Further development and support of the complex inhouse-developed realtime Monitoring-Reporting DB with interfaces to customer tools
? Adaptation & Support of Inventroy clienstscanner to be conform with customers needs
? Coordination with the customer client management, as well as test and support in the encapsulation process up to the release regarding the prisma, remote care and inventory client
? Assist Prisma team during customer changes

Requirements (Must have):
? Strong MS-Server ); MS-SQL-Server & Client (XP/WIN7) knowhow combined with general knowledge of load balancing, Firewall, TCP IP connectivity topics
? Special skills for the Prisma tool to support the customized Prisma SW Distribution and remote control (remote care) tool
? good HW-knowledge Server/Client
? WIN XP/Win7 (System Engineering level)
? Infrastructure skills for: Server, Loadbalancer , Firewall ; Protocols etc.: TCP-IP, anycast, DNS, DHCP
? Advanced knowledge of customer tools & processes like MIDAS, Allianz installer,Inventory client scanner, SIMA, ZLP-Logger, AMUR
? Customer individual designed installation Processes
? Knowledge of inhouse developed monitoring/reporting tool (MS-SQL2008) for SLA SW-Distribution status
? Packaging skills

Environment/Miscellaneous:
Project location is at the customers location (Munich and Unterföhring) or location Dornach.

Beginn: 01.06.2014
Dauer: 31.05.2015
Branche: IT/Beratung
Start
06.2014
Dauer
12 Monate
Von
Allgeier Experts Consulting GmbH
Eingestellt
08.04.2014
Ansprechpartner:
Nicole Schütze
Projekt-ID:
691978
Vertragsart
Freiberuflich
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