Beschreibung
Bosshard & Partner is looking with Mandate 2895for an eCommerce Support Analyst (f/m)
Project environment
The eHelp Team of a global Swiss Bank is a young and dynamic global team that provides a professional front-to-back support service to the bank’s Foreign Exchange, Equities, Fixed Income and IBD clients across the entire eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to internal and external clients using all of the bank’s eCommerce platforms.
Tasks
• The successful candidate will work in the eCommerce customer support center, answering business questions regarding the bank's eCommerce applications, monitoring system infrastructures and coordinating with the bank's production support teams.
• Providing the customers with professional multi-lingual technical support for various business critical applications by phone, chat and email.
• Taking ownership of each client issue through root cause and solution.
• Monitoring system infrastructure.
• Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff.
• Coordinating / escalating to other production support teams and business groups.
Requirements
• Business or technical apprenticeship.
• Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms.
• Fluency in English is a must, every additional language (German or French) is considered a strong plus.
• Extraordinary client focus.
• Ability to work under pressure.
• General interest and understanding of Internet technology, as well as understanding of most common Operating Systems.
• The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile.
Workload: 100%
Start Date: asap
Duration: 6 months
Workplace: Zurich
Did we gain your interest? Please do not hesitate to contact Mr Thomas Bigler at or