Beschreibung
Role: Tibco MDM-support
Location:Ottobrunn,Germany
Duration: 6 months
The role is more of Development of New TIBCO MDM Projects along with Service Operations and Service Support 1. Service Support Includes
a) 1. Functional Support - L2 Support
b) 2. Incident Management - L2+L3 support
c) 3. Problem Management - L3 Support
d) 4. Service Request Fulfilment - L2 Support
e) 5. Communication to End Users - L2 Support 2. Service Operations Support Includes - L2 Support
a) Service Monitoring
b) Event and Alert Management
c) Access Management
d) Data Management
3. Development of New TIBCO MDM Projects Deliverables include
* Creation or Updates to one or more of the following Technical Deliverables
* Deliver Solution/Code
* Service Level Requirement update contribution
* Service Level Requirement for Product
* Architecture Dossier update contribution
* Test Plan
* Functional Specification Dossier
* Technical Specification Dossier
* Test Cases Dossier (including test data and test results)
* Design Dossier
* Traceability Matrix
* Service Monitoring Dossier
* Operation Dossier
* IS Deployment Plan
* Installation Dossier
* Configuration Management Plan
* Release Note
* Service Desk Deliverables