Beschreibung
Primary Skillsets:
Qualifications/Trainings:
Degree (BS, BSc, BE, or Eq) in a subject relevant to IT (12+3 or equivalent) from a recognized institute.
Experience & Profession Skills:
Minimum of 4-5 Yrs. experience in a Business Analysis role, with a proven track record in Requirements specification, Business Analysis and Business Domain Knowledge.
Minimum working SDLC experience in at least 1 end to end project.
Skilled in Requirements Gathering, Use Cases, Process Maps, Screen Mechanics
Excellent and assertive communications and influencing/negotiating skills ideal pre-requisite for all positions.
Other BA skill sets like -
Res Desktop (GUI) -
- The job role covers core PSS domain of Retail and Contact Centres, with major business areas include Skywards, eCommerce, Retail and Contact Centres, Reservations and Distribution, Strategic Pricing, EK Holidays, Arabian Adventures, Global Sales, EKAS and downstream interfacing departments include CRM, CASA, NPSD, Corporate Communications, Revenue Optimisation,
- Destination and Leisure Management, Baggage Services and CASA. The strategic drive is to implement a new Retail & Contact Centre Desktop (a next generation graphical user interface) to deliver a great customer experience across and optmise front line agents' efficiency supporting the strategic vision and future PSS initiatives.
- This product will support all aspects of operations and not limited to PSS
- With AIRLINE experience