Beschreibung
We are looking for a
Business Process Manager (m/f)
Reference: -en
Start: asap
Duration: 12 MM+
Place: in Bavaria
Branch: Wettbewerber
Your tasks:
- Analysis of new and existing business processes
- Reviews of business and technical requirement documents
- Preparation and supervision of the Inlife transition of new technical solutions
- Coordination of 3rd Parties during integration phase, as IT Services and external vendors (Logistics, DMS, Print, etc.)
- Setup of business process monitoring and reporting
- Setup of KPI-Reporting
- Setup and implement business process documentation library incl. update-mechanism
- Review and update the business process documentation
Your qualifications
- General Telco experience, esp. prepaid business
- Experience in CRM and Billing systems and Customer Service processes
- Experience in Business process reporting and documentation
- Knowledge of CDRator internal processes
- Knowledge of relational databases
- Excellent analytical skills
- Hands-on character
- Presentation skills
Skills:
- Business analyst