Beschreibung
We are looking for an experienced UX Researcher with a passion for improving user experience. You will drive research efforts on a variety of products in a collaborative, fast-paced environment. You will work closely with product owners, designers, engineers, and developers to create and improve next-generation online experiences. Will be going into the field and watching sales reps and field techs use the software. Will be asking them how they use it, what could be better, etc., and then relaying that information to the UX designer.- Prepare user-centered design plans for strategizing projects and identifying research methodology best suited for addressing test objectives.
- Design and conduct user research studies of mobile phones, services, and low-fidelity prototypes with representative end users.
- Analyze both qualitative and quantitative data to uncover usability problems and present findings to product teams and business stakeholders including senior executives.
- Create user interface flows and develop new concepts based on usability findings.
- Collaborate with designers, developers and device manufacturers for optimal and timely resolution of usability findings and recommendations.
- Develop information architecture, site map and content taxonomy.
- Analyze, test, and modify web and mobile applications to improve user experience
Minimum Required Skills/Competencies:
- 2+ years of industry experience conducting user research and proven, tangible impacts to in-market consumer products
- A Master's degree in Behavioral Psychology is required, with preference for HCI, HCDE, HCD or related discipline; with experience in multiple methods of research and clear ability to document and present results to a UX Designer.
- Proven experience in UCD project from user research, iterative design, evaluation and launch.
- Strong understanding of user interface design principles; knowledge of statistical analysis
- Experience in designing and running experimental research is required
- Strong oral, written, presentation, and negotiating skills are required
- Ability to work independently in a cross functional team with limited direction
- Direct experience with lab, guerrilla, and remote usability testing, eye tracking, wants and needs analysis, field studies, contextual inquires, paper-prototype testing, heuristic evaluation, cognitive walk-throughs, participatory design, quantitative and qualitative data analysis, survey design, card sorting, and data-driven persona development for web and mobile applications
- Familiarity with software tools such as Morae, Survey Gizmo, Visio, Web Trends, Excel, Axure, Balsamiq, etc.