Beschreibung
Senior Analyst - €32-38ph - Mannheim, Germany - 12 Months
This position is responsible for the management of the regional service desk reporting, operational and service level targets, service desk communication, in region project delivery and team development.
As the ideal candidate you will have the following skills and experience:
*Vendor Management experience
*Service Management experience
*Decision making
*Creative and Innovative
*Interpersonal and communications skills, both written & verbal
*Risk Management and Mitigation
*Issue Management
*Collaborative leadership skills
*Management and supervision
*Strategic, Broad thinker
*Previous experience in a multi country IS Support model
*Proven stakeholder management at all levels
*Ability to quickly understand business needs and define a repeatable process to meet them
*Proven experience in delivering to aggressive timelines within costs
*Ability to manage and adapt to change effectively
*Technically astute
*Broad understanding of Global business operations
*Knowledge of technology standards, solutions modelling and services design.
*Understanding of hardware systems as well as app development methodologies.
*Understanding of infrastructure and SLA's
*Knowledge of security, database principles and operating systems.
*Demonstrated ability to apply technology solutions to business problems.
*In-depth knowledge of specific areas of business
*Application knowledge of global systems
*Ability to travel.
*Please apply for further information*