Beschreibung
Für unseren Kunden suchen wir noch einen Live System Service SME (m/w).Standort: Hamburg
Dauer: ASAP bis 17.12.2014
Incident and Problem Management 70 %:
- Analysis Diagnosis Resolution of Incidents in accordance with Service Levels
- Ensure Incident Management tool is kept update on progress
- Ensure that customers are kept informed on Incident progress
- Use initiative to investigate perceived problems
- Escalation Information to Team Leader
Maintaining IT operations 10 %:
- Maintain execution of daily/monthly/annual operational schedules
- Maintain MIS and report creation and distribution to internal and external customers
- Suggest Improvement to working practices
Developing Small Change 20%:
- Participate in the prioritisation process
- Plan, develop and deliver Small Changes within agreed costs and time scales
- IT support and incident management
- Software SQL, C, C++, Visual Basic, Crystal Reports, Microsoft Office
- Analytical ability
- Working knowledge of Platforms Systems (ideally Unix, Database, NT, Networks)
- Influencing and communication skills
- Planning Techniques
- ITIL-Foundation-certified
- Incident-Management skills
- Problem-Management skills (2nd line support)
- Medium-level Database-Knowledge. (preferable. Oracle and/or SQL)
- Basic programming skills
- Basic Windows-Server-skills
- Knowledge of WebService-technology
- Ability of working in international teams
- Good communication skills