Beschreibung
Unser Unternehmen ist ein strategisches Beratungsunternehmen mit Fokus auf den Energie- und Versorgungssektor, und auf den Bankensektor, dessen Dienstleistungsschwerpunkte auf die Bereiche Business Intelligence- Lösungen, Compliance- & Investitionssicherheit sowie Prozess- und Projektmanagement gerichtet ist. Für einen unserer Kunden in Hannover suchen wir ab soforteinen
Senior Manager (m/f) for IT infrastructure outsourcing contracts
Must-Have: experience in energy utility
Start-Datum: ASAP
End-Datum: Oktober 2015
Verfügbarkeit: 100%
Anzahl Leistungsstunden remote: 200 Stunden
Anzahl Leistungsstunden Onsite: 600 Stunden
Sprachanforderungen: DE, EN
Arbeitsort: Hannover
Aufgaben:
Contract Manager has the responsibility for the IT infrastructure outsourcing contracts and their implementation and fulfillment
by service providers as well as further 3rd party suppliers
Task /Responsibilities
· Steer and conduct contract negotiations with service providers in terms of new agreements, contract changes or optimizations
· Govern internal contract portfolio management including contract changes and adjustments, as well as termination management
· Implement best in class outsourcing contracts with flexible, precise and clear SLAs to ensure robust and cost efficient service delivery at high quality
· Resolving disputes in a timely manner
· Maintaining appropriate record
· Implement and optimize a program in order to monitor deliverables:
· Establish processes and procedures for continuous control of service quality, customer satisfaction, and productivity
· Ensure contractual implementation of requirements resulting from business continuity management and security management
· Identify and manage contractual risks
· Act as a contact person for Legal and Purchasing with respect to the IT Infrastructure outsourcing contracts
Fach-Skills:
Must-Have: experience in energy utility
Long-term working experience in an international environment
· Highly-developed and proven know-how in at least two of the following areas:
o translating service requests into contractual language
o formal and accurate contract monitoring
· Comprehensive IT know-how
Soft-Skills:
· Strong ability to think in an analytical and strategic conceptual manner
· Strong service orientation and a clear focus on customer requirements
· Highly-developed ability to deal with conflicts in a constructive manner and to work under pressure
· Excellent teamwork and cooperation skills
· Strong independent and self-contained approach
· Strong persuasiveness and well developed communication skills
· Process orientation and focus on results
· Strong formal approach and legal orientation
· Excellent language skills in German and English
Ihre Möglichkeiten:
- Anspruchsvolles und vielfältiges Aufgabenspektrum auf Managementebene
- Optionale Projektverlängerung und langfristige Perspektive mit besten Karriere- und
Entwicklungschancen in einem wachsenden und innovativen Beratungsunternehmen
- Hohe soziale Kompetenz ist für uns neben Fachqualifikationen,
Loyalität und Vertrauen unverzichtbar
- Hervorragende Möglichkeiten als Freelancer innerhalb unseres Netzwerks und der Group