Beschreibung
BSS Maintenance Engineer - OCS - Online Charging System - Telecommunications - Mobile - CRM
- Serve as technical expert for Online Charging System, CRM and the Billing system.
- Secure the functionality and Non-function technical quality of deliveries in customer projects.
- Software loading, configuration, integration, verification, and troubleshooting of existing solutions on a customer site or in a lab environment using vendors products, 3rd party, or customized packages.
- Provide ongoing customer support throughout implementation.
- Attend and participate in customer meetings for specific solutions and different areas.
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs.
- 3rd level technical support for BSS operation technical problems
- Maintain technical customer satisfaction, both external and internal customers.
- Delivery of support within predefined service level agreement.
- Define methods and process to lead both customers and internal resources through technical issue identification and analysis.
- Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process.
RIZE's client is a market leading telecommunications company and they are currently looking to recruit a BSS specialist for their team in Germany, if you would like more information, please send your CV to RIZE and one of the team will be in contact ASAP.